We had switched our hotel from another hotel to the Holiday Inn Express and were glad we did. The rooms were very clean, the staff was great and it was right by the freeway, but not noisy.
At one point I casually mentioned to the young lady at the desk that my wife was getting the voice-mail-run-around from Six Flags Magic Mountain. Our granddaughters wanted to go there. She smiled and said, "Maybe I can help you; I worked there for 6 years, what were you trying to find out?"
I put her on the phone with my wife, who was up in the room. Not only did she answer my wife's questions, but even told us how to save money on the tickets -- Holiday Inn Express has a tie-in for tickets to Magic Mountain. You have to do it over the computer in their business room.
People like Silvia at the front desk can take an average stay and turn it into a great stay; just by virtue of being helpful and friendly.
We come to the area to visit my sister several times a year when we want to get away and will make it a point to make Holiday Inn Express in Valencia our first choice for a hotel.More
- Free Wifi
- Free Parking