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“Everything was efficient, attractive” 5 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites

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Holiday Inn Express Hotel & Suites
Ranked #11 of 32 Hotels in Santa Clara
Certificate of Excellence
Fresno, California
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Everything was efficient, attractive”
5 of 5 bubbles Reviewed 28 March 2012

We chose this hotel because it was close to Winchester Mystery House, and they had a package deal. Very economical; the Winchester tickets were basically free. I called ahead and asked if we could pick up the tickets before our room was ready. When we got there, four hours before 3 pm check-in time, the clerk, Jasmin, had the tickets ready as well as our room! She also gave us printed directions to Winchester. The room was clean, and had everything we needed, including an iPod, a refrigerator, small individual coffeemaker, even a laptop tray. The bed was clean and comfortable and the room spacious, with a small sitting area. The shower/bath was great and I loved the lotion -- smelled like cinnamon. Jasmin was polite and conscientious. I fell and hurt my knee and she also had some anti-bacterial ointment. The hot breakfast was delicious with a lot of variety. Cool coffee creamer flavors. Even with the rainy weather, we had a good time. No complaints at all!

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Kathleen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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780 reviews from our community

Traveller rating
    434
    271
    54
    9
    12
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176
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433
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (92)
Date | Rating
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English first
Malaysia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 27 March 2012

It is my first trip to Santa Clara and my first stay in Holiday Inn. I do feel warm welcome although the weather is a chill. The room and toilet is absoluete clean and you have no worry to use them. The environment is safe as they allow guess access with the card. Should you consider looking for accomodation in Santa Clara, I would like to recommend this one for you.

Room Tip: Please book the shuttle service in the counter when your logistic to other destination is known.
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  • Stayed March 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dolphong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Clara, California
Level Contributor
3 reviews
3 of 5 bubbles Reviewed 24 March 2012

(+) good location, big rooms, clean and pleasent. good price
(-) poor breakfest, a bit noisy (between 2 main roads)

Room Tip: take a room facing the pool (inner side), not the street - quite noisy.
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  • Stayed March 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ehud_mor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review, 24 April 2012
ehud_mor,

Thank you for your recent stay, and providing feedback. It is IHG's goal to consistently provide superior service and accommodations and your comments are very important to us. We appreciate the candid feedback we receive and welcome any opportunity to improve. We look forward to hosting you on your next trip!

Ben J
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
2 reviews
4 of 5 bubbles Reviewed 23 March 2012

Had a nice and comfortable stay. Got a room on third floor which was very clean with a King sized beds. The only issue I had was with wireless internet which dropped out a lot. The wired internet was stable and fast (Ethernet cable is provided in desk drawer). Also I wish they kept the breakfast open a little longer. It closes 9:30 AM during weekday and 10:00 AM on weekends.

  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Y M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shenzhen, China
1 review
5 of 5 bubbles Reviewed 22 March 2012

the enviroment is quite good, but the noise from the road is bad for sleep

  • Stayed March 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sihong X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites

Property: Holiday Inn Express Hotel & Suites
Address: 2455 El Camino Real, Santa Clara, CA 95051-3001
Phone Number:
Region: United States > California > Santa Clara
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Santa Clara
#6 Family Hotel in Santa Clara
Price range (per night): $167 - $445
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
Number of rooms: 97
Official Description (provided by the hotel):
Welcome to our new and fresh Holiday Inn Express & Suites Santa Clara-Silicon Valley. Our stylish and sophisticated hotel features 97 studio suites thoughtfully designed with the business and leisure traveler in mind offering complimentary business and fitness center and complimentary hot breakfast! We are in the Silicon Valley centrally located in Santa Clara near the Santa Clara/San Jose Convention Center and only a few miles from San Jose Airport. Local businesses include Santa Clara University, Google, Cisco Systems, Intel, Yahoo, AMD and Applied Materials. Santana Row offers dining and shopping variety. Don't forget to visit California Great America and Winchester Mystery House. Our distinctive lodging is an urban retreat for everyday travelers seeking modern convenience mixed with warm, casual California ambiance. ... more   less 
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Also Known As:
Holiday Inn Express Hotel Santa Clara
Holiday Inn Express Hotel And Suites
Hawthorn Suites Santa Clara
Santa Clara Hawthorn Suites

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