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“A Charming and Beautiful Little B&B in the Heart of a Beautiful City”
Review of Bath Street Inn

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Bath Street Inn
Ranked #3 of 18 Santa Barbara B&B and Inns
Certificate of Excellence
Los Angeles, CA
Level 4 Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“A Charming and Beautiful Little B&B in the Heart of a Beautiful City”
Reviewed 22 December 2011

Santa Barbara hotels are insanely expensive. People like to stay there, so expect high prices when trying to book somewhere in the city limites. My partner and I booked here in November 2011 when visiting Santa Barbara for the Western Band Association Band Championships. This exquisite little B&B is located on a relatively quiet street, only a couple miles from the Santa Barbara City COllege campus (where the competition was being held) but right in the heart of things, so it is possible to get to many of the city's attractions on foot or with a very short drive.

We booked at the last minute and so were not sure what we would get. We decided that since it's so pricey to stay in Santa Barbara, we might as well splurge and spend a few extra dollars just to make sure we didn't end up in some flea-bag hovel by the off-ramp. Not only did we get a nice place, we got the royal treatment. The Bath Street Inn is a traditional Bed and Breakfast where the pleasant innkeepers treat you like family the moment you walk int the door. We were shown to our room, which was gorgeous, had a beautifully decorated bathroom with huge windows to let in all the sunlight, a view of the hills, and old-fashioned fixtures that were charming as all get out while modern enough for comfort. The bed was ridiculously comfortable, and the coffee, French toast and fruit we were served the next morning were beyond outstanding. The best part had to be the freshly baked-from-scratch goodies that were available throughout the day and night in the common area along with coffee and tea, filling the room with a pleasant aroma and providing a tasty and comforting welcome back after wandering around the city.

The hospitality was unparalleled to the point that we felt like royalty being welcomed to the city for a relatively good value. I highly recommend booking here for any travelers adding Santa Barbara to their itineraries.

  • Stayed November 2011, travelled as a couple
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Helpful?
1 Thank Jackulas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Santa Barbara, California
Level 4 Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 December 2011

Love this place. Stayed here when we were married. Now we're back for our 10-year anniversary!!!

  • Stayed December 2011
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank RodTucknott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Rosa, California
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 October 2011

We stayed at the Bath Street Inn twice this year. I found this hotel earlier this year when the Bath Street Inn ran an Groupon offer in Spring 2011. I think I know why they offered a Groupon...

1. The hotel is very dated. Sorry to say, but the decor is straight out of the 80's. And not in a good way. The rooms, including the carriage house, are stuffed with oak furniture, fussy decor, and the beds aren't comfortable. My husband cringed and the giggling teens took pictures to post on facebook. The owners claim that the hotel is furnished in a 'Victorian' style but I think the Keno brothers would disagree. It's all 80's so be prepared - you're headed to grammy's house and I hope you love dark green and mauve, wallpaper borders and floral wallpaper. Everywhere.
2. The bathrooms are tiny. So tiny to be closet-sized. You can't have two people in the bathroom at the same time. Super tiny. And very 80's. They don't give you little shampoos, only large bottles of Suave or something that is left for the next guest. Yuck.
3. The people running the place are grumpy and uppity at the same time. Breakfast is not a comfortable or relaxed experience. You eat what they serve, which is nice but not great. They actually ran out of eggs and had to run to the store for more eggs while we politely waited. No, they won't make you a poached egg. You get the scramble with the feta cheese. Hope you like looking at the floral wallpaper from the 80's while you wait! I see what they are trying to achieve but they fall short. Way short.
4. Last but not least, here we go, the cancellation policy is a whopping 7 days. I made a reservation for a third trip to the Bath Street Inn this year, but due to a change in plans I called and emailed to cancel 5 days in advance. Sorry, they said, but we're going to charge you for the entire stay because our policy is 7 days in advance for a full refund. And that's fair because we gave you a great rate in the past because you bought a Groupon. Whaat? Oh, we won't charge you IF we can rerent the room. Well, I called the Santa Barbara hotel booking agency and persuaded them to direct room-seekers to this place. (Sorry if that was you). It was a busy weekend at UCSB so thankfully the room was re-booked within 24 hours. This was an unnecessarily stressful situation. I talked with the owner and they know that we visit UCSB frequently, we wanted to find a hotel to frequent often (overlooking all faults), and had stayed there twice this year. But there was no love.
Really, there are cleaner, spacious, pleasant, happier, equally-priced and better-located hotels and inns in SB. We found other hotels that are delightful, including the Lavender Inn, the Oceanana, the Presidio and a few other fabulous boutique hotels.
Sorry Bath Street Inn - you earned this review.

  • Stayed September 2011, travelled with family
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Helpful?
3 Thank CorinneM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
comfortandjoytoo, Owner at Bath Street Inn, responded to this review, 10 November 2011
Sad to say this review is about reprisal. It’s never easy to “fire” a client (only our second in 12 years and thousands of guests) but that is what was necessary here. Her last words to us were “I understand that I am no longer welcome, but I love your place, so if you change your minds let me know.” We have not changed our minds and this review is her response.

To put this review in perspective, we will recap our experience of this guest.

The deal offered through Groupon was that a guest could purchase one Groupon to be used by the purchaser and one additional voucher could be purchased to be given as a gift. The rooms available were in the Victorian home, and vouchers could not be combined with other discounts/offers. Since we consistently are ranked either 2 or 3 on Trip Advisor in Santa Barbara, our decision to participate in Groupon was a marketing strategy, not a cry for help.

This guest purchased two Groupon vouchers and used them both herself which we allowed her to do without comment. Her first visit was in the Victorian, and yes the bathroom in that room is quite small. In her first stay, she had requested and received (in error) an additional 15% UCSB discount for the second night. We honored that because we had said we would, however, it was clarified that for any future bookings with a Groupon voucher, she would not be able to receive the UCSB discount as well.

When she called to book her second Groupon visit, she tried again to get the UCSB discount in addition to the Groupon. As it happened, since she had three in her party for that visit, and we didn’t have a room in the Victorian to accommodate three, we allowed her to book the Country Suite (as a courtesy since that room was not really eligible for a Groupon) at a rate of $194 ($100 off the usual Summer rate, and we waived the $30 third person charge), and finally we allowed her to apply her $99 Groupon voucher. She received a really great deal.

When she called to cancel with only 3 days notice (not 7 days – standard for B&Bs in Santa Barbara) due to a change in plans that was not an emergency, we clarified that we would need to hold her accountable since we had turned people away but that we would do everything possible to rebook the room. In fact, we needed all of the 3 days to rebook the room for the two nights. We did not say we couldn’t release her because we had given her great deals in the past. We were simply applying our policy of which she had been apprised at least five times either verbally or in confirmations sent. We also clarified if we booked at less than the rate she was set to pay (not too likely since she had received the 15% UCSB discount this time around), she would be responsible for the difference. She objected strenuously to this, and she then cited her previous visits as a reason we should release her without any accountability. It was then that we said we could not waive our policy on the basis of those two previous visits and, yes, at that point, we did remind her that she had had really good deals. Over the course of several phone calls from her, she continued to object, and she became increasingly argumentative. Other guests have understood and have been grateful for our efforts on their behalf. Eventually, she lost our goodwill, we realized that we could no longer do business with her and asked her not to return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
1 review
Reviewed 31 October 2011

We've stayed at the Bath Street Inn twice now, and can't say enough about the innkeepers! They make you feel so welcome, from the delicious breakfast to the homemade cakes and cookies at tea time, to the terrific advice on where to eat and what to do in Santa Barbara. The Inn is close to town and an easy walk to the theater, museum, restaurants and shops. Heartily recommended!

  • Stayed October 2011, travelled with friends
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Helpful?
Thank JF1California
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 30 October 2011

This is a quaint little B+B in a quiet residential street. The innkeeper, Marti was very friendly and welcoming. Losing track of time on our drive down to SB, we were not going to make it there before 7pm when check in was over. I called the inn to let them know we would arrive later, and Marti picked up and gave very thorough instructions. We got to meet Marti when we arrived, since she was staying late to finish up some things. The rooms are very small, the windows are old. I think this would be unbearably hot during the peak of summertime. The walls are really thin, so you can hear all the voices and footsteps in the hallway or the room above. It really felt like we were spending a weekend at grandma's house and we had to keep our voices down in the room so our neighbors in the next room doesn't hear us doing the naughty :P But all this is pretty typical of a B+B, and you take it for what it is, its part of the charm.
Additional pluses to Bath Street Inn was the breakfast in the morning. Every morning it was well prepared, 3 courses, and juice or coffee. You don't have to sit with everyone else if you feel antisocial, you can sit in the living room or out in the patio and enjoy your breakfast in peace. They also set out some really great cookies and pastries in the afternoon. There is always hot water in the carafe so you can make yourself a nice cup of tea in the evening. We keep missing the wine and cheese when we were there, but I am sure it would've been equally spectacular. I liked the fact that the innkeepers are not intrusive or overly friendly. They know if you want your privacy and will back off, but still stay very friendly, helpful and available. Finally, the last pointer that can be a plus or a minus was the location. It is a bit far from State Street, a long walk. Its great because you don't get all the noise, but not so great if you want to walk to dinner or grab a coffee.
The parking lot is small. the car spaces are very small, and on both nights that we were there, some patrons decided to take up two parking spaces with one car. Luckily, street parking is not a problem here, but still would be nice to know that my car was on the property instead.

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank SavvyDesigner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bath Street Inn

Property: Bath Street Inn
Address: 1720 Bath St, Santa Barbara, CA 93101-2910
Phone Number:
Region: United States > California > Santa Barbara
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #3 of 18 B&Bs / Inns in Santa Barbara
Price range (per night): $264 - $379
Hotel Class:3 star — Bath Street Inn 3*
Number of rooms: 12
Reservation Options:
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Also Known As:
Bath Street Hotel Santa Barbara

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