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“Okay, but wouldn't stay here again”

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Country Inn & Suites by Carlson San Jose International Arpt
Ranked #16 of 75 Hotels in San Jose
GreenLeadersBronze level
Reviewed 6 September 2017

We selected this hotel based on the close proximity to the airport and our daughter's school, but it's in a sketchy neighborhood and I wouldn't feel safe walking around by myself. I also knew that they were renovating the hotel, but it wasn't really a distraction. I was told our room was one that had been renovated but I noticed in the bathroom that the paint on the door was peeling. In fact it looked like primer not paint. Also the room was very dark even with the curtains open and I noticed a strange smell when the air conditioner was on. Also, the DirecTV kept pausing when we would be watching TV which was annoying. We complained to the front desk about it and someone came up to fix it, but the problem continued. I won't stay here again, however there is a fantastic BBQ restaurant down the street that I will definitely visit again when I'm in town -the Smoking Pig BBQ - delicious!

Room Tip: Close to the airport, sketchy neighborhood
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  • Stayed: August 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Paula R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles H, Manager at Country Inn & Suites by Carlson San Jose International Arpt, responded to this reviewResponded 7 September 2017

Thank you very much for staying with us here at the Country Inn & Suites San Jose International Airport. We do hope that the next time you are in the San Jose area, you do come can stay with us again.

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14 - 18 of 273 reviews

Reviewed 31 August 2017 via mobile

Okay for a few nights, but al little messy because of the renovations. We found a few nails in and beside the pool (our child almost stepped in one) and on weekdays there's renovation noice near the pool. We feel we paid too much for the nights we stayed here. $187 per night is al lot of money for the service while renovating. People our friendly but not too helpful when there is a problem.

Stayed: August 2017, travelled with family
Thank kleinsfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles H, Manager at Country Inn & Suites by Carlson San Jose International Arpt, responded to this reviewResponded 1 September 2017

Thank you very much for staying with us here at the Country Inn & Suites San Jose International Airport. We do hope that the next time you are in the San Jose area, you do come can stay with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2017

If you are looking for the convenience of staying at a hotel near the airport with "free" shuttle service, look elsewhere. The hotel receptionists have double-duty as the shuttle drivers, and no pick up from airport available 7:00-7:30 pm and 8-8:30 pm due to the breaks of the receptionists/drivers. I waited 40 minutes to be picked up from the airport as I saw other hotel vans circling around every 10 minutes. You have to book your trip back to the airport as the shuttle doesn't run on a regular schedule. The hotel added a "conference tax" fee, even though there was no conference. It was really a disappointing stay.

  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank DolphinsnSun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles H, Manager at Country Inn & Suites by Carlson San Jose International Arpt, responded to this reviewResponded 1 September 2017

Thank you very much for staying with us here at the Country Inn & Suites San Jose International Airport. We do hope that the next time you are in the San Jose area, you do come can stay with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2017

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson
Thank lindahQ5045JG
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Charles H, Manager at Country Inn & Suites by Carlson San Jose International Arpt, responded to this reviewResponded 30 August 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 13 August 2017

Under construction maybe it will get better in future. Stayed here for business. It was a mistake. Rooms had no isolation for noise. I could here every single conversation around. Price was very high! Same as other hotels. Usually hotels under construction have lower rates to set the expectations but this hotel isn't really customer focused.

  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson
Thank choudharyr766
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles H, Manager at Country Inn & Suites by Carlson San Jose International Arpt, responded to this reviewResponded 15 August 2017

Thank you very much for staying with us here at the Country Inn & Suites San Jose International Airport. We do hope that the next time you are in the San Jose area, you do come can stay with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites by Carlson San Jose International Arpt

Address: 1350 N 4th St, San Jose, CA 95112-4713 (Formerly Holiday Inn Express San Jose International Arpt)
Phone Number:
Region: United States > California > San Jose
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Green Hotel in San Jose
Price Range: $140 - $376 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites by Carlson San Jose International Arpt 3*
Number of rooms: 126
Official Description (provided by the hotel):
Welcome to the Country Inn & Suites by Carlson San Jose International Airport. We are conveniently located 1.8 miles from the airport with easy access to major highways. Complimentary airport shuttle service available. Here for a convention? The light rail transit system is only two blocks away, which provides easy access to downtown San Jose, the San Jose McEnery Convention Center, and the Santa Clara Convention Center. Our hotel is perfect for the corporate and leisure traveler, offering renovated rooms and exceptional service. Here on business? We are in the heart of Silicon Valley, surrounded by several distinguished companies such as Siemens, Agilent Technologies, and Intel. We are just minutes away from the brand new eBay, Inc. facilities. If you're looking for a getaway, our hotel offers discount tickets to the world famous Winchester Mystery House. We are a short drive away from Paramount's Great America, and located just 30 miles from Santa Cruz Boardwalk and beaches. Whether it's relaxing in our pool and spa, an invigorating work out in our fitness center, winding down with a latest release pay-per-view movie, or working from your room with our high-speed Internet access, you are sure to enjoy your visit to Country Inn & Suites by Carlson San Jose International Airport. ... more   less 
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Also Known As:
Holiday Inn Express San Jose International Arpt Hotel San Jose
Holiday Inn San Jose
San Jose Holiday Inn

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