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All reviews double tree cookies sushi bar close to the airport rooms are large per day sjc airport silicon valley valet parking sprig conference shuttle freeway convenience starbucks event proximity
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Reviewed 17 December 2017

Whenever my co-worker visits here, I always book this hotel, one is a good location closer to SJC and easy to access any freeway, the other is the hotel environment, unfortunately it has been under renovation until next January, but the stuff members are very awesome.

  • Stayed: December 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank yokok158
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CookieonArrival, General Manager at DoubleTree by Hilton San Jose, responded to this reviewResponded 19 December 2017

Dear yokok158,

Thank you for your review. We're happy to hear how much you enjoyed staying at our property. We look forward to welcoming you back on your next visit!

Sincerely,
Patrick Reece
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 December 2017

This is a great Double Tree Hotel located very close to SJC Airport and Silicon Valley for working. Also close to San Jose Shark Tank for Hockey Game and Levi Stadium for Football. The Hotel is only 1-2 blocks from the Light rail that can take you everywhere in the Bay Area and connect to Cal-Tran and BART..

Room Tip: Executive Floor is the Best, Free drinks and sodas.
  • Stayed: November 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank XTRMJV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CookieonArrival, General Manager at DoubleTree by Hilton San Jose, responded to this reviewResponded 19 December 2017

Dear Jeffery V,

Thank you for taking the time to share your review. We are happy to hear that you enjoyed our convenient location. We look forward to welcoming you back to our property very soon!

Sincerely,
Patrick Reece
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2017

Smelled horrible. Had lots of parties in ballrooms and left us with no parking even though I paid for daily parking. Was given valet parking but then was charged for it. Was then over charged for stay and incidentals. Which effected my last day there because funds could take up to a week for it to be given back.

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank marthagN4181CU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CookieonArrival, General Manager at DoubleTree by Hilton San Jose, responded to this reviewResponded 14 December 2017

Dear marthagN4181CU,

Thank you for reviewing our property. We're sorry to hear about the issues you had during your stay with the cost of parking and other incidentals. This is not the experience we want our guests to have and we thank you for bringing it to our attention.

Sincerely,
Patrick Reece
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2017

read my overall review, but understaffed. construction going on. had to change my room. stench was unhealthy to breathe in, dirt on the walls, comforter, and stains on the carpets. waited for 30 minutes for a van pick up, after being on hold for 15 minutes.

  • Stayed: December 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank 712vp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CookieonArrival, General Manager at DoubleTree by Hilton San Jose, responded to this reviewResponded 14 December 2017

Dear 712vp,

Thank you for sharing your review. We are truly sorry to hear about your recent experience at our property. We are generally rated very high on our cleanliness and we are disappointed to hear about the poor condition your guestroom was in during the time of your stay. We have forwarded your information over to our housekeeping director for review.

Sincerely,
Patrick Reece
General Manager

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Reviewed 10 December 2017 via mobile

Hotel is real close to the airport, I would say about a 5-7 min drive. When I stayed there Thanksgiving week, they were doing some updating to the hotel. Mostly to the elevator foyer. The rooms themselves are a bit dated, they could use some updating. But the beds are comfortable. Ate breakfast at the restaurant downstairs, had the cookie pancakes, they were ok. I wouldn’t recommend them. Staff was friendly. They also have a store close to the lobby.

Overall, good stay.

Stayed: November 2017, travelled on business
Thank Ricardo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CookieonArrival, General Manager at DoubleTree by Hilton San Jose, responded to this reviewResponded 12 December 2017

Dear Ricardo,

Thank you for taking the time to share your review with us. We're pleased to hear that your overall stay with us was comfortable and enjoyable and you found our staff members pleasant and helpful. We look forward to welcoming you back soon!

Sincerely,
Patrick Reece
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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