When we arrived at the Inn, we were told we had received an upgrade to a cottage. The room in the main house was being remodeled. Score! Or so we thought.
The cottage sets above the main house on a private dirt road. When we first drove up it was dark. Very dark. The outside light was burned out, but we could still find the door. Once inside we turned on the light and discovered our first (of many) spiders and a cold room. The night hostess had told us that the room had baseboard heat. Negative. The small portable heater was on but really was inadequate. We started a fire right a way. Between killing spiders, we found a mini split A/C unit on the wall and a kinda beat up remote. Couldn't get it to work. When we went back to get more wood, the night hostess insisted the cottage had baseboard heat. We told her no, and asked about the mini split. Was the breaker off? Remote dead? She couldn't help. But we did get more wood. It was late and we didn't want to relocate and it was a bit of an adventure after all.
After a night on a very hard bed, the adventure continued when we found that if you're the second to take a shower, do it fast! The water heater (in the closet) is very small. We were offered another room, but we elected to not move as the other room didn't have a fireplace. And magically on our last full day the mini split worked nicely.
To shorten this up, highs and lows.
Highs: Cottage was private. Staff, though misinformed, was really nice and tried their best to help. The homemade granola was yummy. We want those pillows.
Lows: Cottage wasn't prepped for occupancy. Breakfast featured a repeating mushy quiche, strata, etc. The bed didn't have a pillow top as we were told, and they were surprised it didn't. It made the bed really hard. A spare pillow top anyone? No.
Our biggest gripe is that we (not the Inn) had to figure out how to make our room comfortable instead of just unpacking our bags and not have to worry about anything. Due to the remodeling, a shortage of rooms limited options until our last full day. The cottage should have been made ready and the staff informed of changes in the cottage. Oh, and maybe kill all those spiders before the guests arrive! The cottage itself was nice.
It obviously was their low season. Maybe the high season is better.
- Official Description (provided by the hotel):
- Immerse yourself in romance at the Wine Country Inn, an exquisite wine country retreat. Enjoy country estate-style accommodations tucked into five acres of gorgeously landscaped tranquil gardens, within minutes of Napa Valley's best Wineries. 29 warm, spacious guest rooms, most with terraces. Luxurious king and queen sized beds with finely woven linens, plush duvets and comfy pillows. A delicious, bountiful wine country breakfast served in the cozy charm of our Winery House dining room or al fresco overlooking the vineyards. ... more less
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- Also Known As:
- The Wine Country Hotel St. Helena
- Country Inn St. Helena
- St. Helena Country Inn
- The Wine Country Inn St. Helena, Napa Valley, CA