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“Spend time to relax” 4 of 5 bubbles
Review of Westin Mission Hills Golf Resort & Spa

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Westin Mission Hills Golf Resort & Spa
Ranked #5 of 8 Hotels in Rancho Mirage
Certificate of Excellence
Roseburg, Oregon
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Spend time to relax”
4 of 5 bubbles Reviewed 3 April 2012

Overall the stay was good. Facilities and grounds were gorgeous and well maintained. Rooms were spacious and very welcoming. I really liked their conservation measures as they are one of the few places I have stayed that offer a reward program for participation and actually do what they advertise. Sleeping in can be difficult as golf course grounds crews start driving vehicles around at 5:30 and can disturb a light sleeper. Food in the restaurant wasn't bad but a little on the pricey side. I do not recommend the food at the Café as it was marginal at best.

  • Stayed March 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dan425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review, 6 April 2012
Dan425,

Thank you for your review and lovely comments. We are so thrilled you enjoyed our facilities and hope you will have the opportunity to join us again soon. We appreciate your feedback as this helps improve our services.

We thank you again for your patronage.
Be well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,418 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (668)
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English first
Los Angeles
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 3 April 2012

Made our reservation a week in advance for a room with a King bed. The hotel charges your card immediately. There is no hold, the room is yours period. This is a good policy for the hotel, because if you saw your room upon arrival you would immediately cancel and run.

Called that morning to let them know I would be arriving about 10PM, they weren't really that interested as the room was paid for anyway. Upon arrival I was greeted by a very friendly valet and it was a lovely common area and lobby so I thought I was in for a treat. After all, the rate I paid was on par with the Four Seasons and the Ritz so how bad could it be?

Arrived at the front desk and was told my room with the double beds was ready. I showed the young lady my reservation which clearly showed a King and she said nothing she could do, they don't guarantee anything. I guess the concept of 'reservation' isn't that important in the grand scheme of things. We were offered a free breakfast to make up for everything.

Off to the room. You drive a distance to get to these weird small buildings like a cheap Howard Johnson's and we walked into a foul smelling, old and beat up room. I've stayed in Motel 6's and have had no problems at $50/night, at $380/night you expect a bit more. The towels and robes were stained with something, the sheets were rough enough to exfoliate, and the air conditioner creaked and rattled all night.

Good luck keeping a clientele here.

Room Tip: Only went once and will never return. Good luck with this one.
See more room tips
  • Stayed March 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Marc V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisbon, Portugal
Level Contributor
253 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
3 of 5 bubbles Reviewed 2 April 2012

Good and beautiful property,nice and large rooms,but most of them terrably located( facing other buildings,parking lots and even those called resort view face a green fence!!!)
The staff at front desk are one of the worst i ever met,unpolite,even rude sometimes.
The bar and restaurant were of poor quality in decor and choice of food.
I don't known what the resort fee is for. Service is not for sure!!!!

Room Tip: Choose a room facing the golf course
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  • Stayed March 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank isabel a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review, 6 April 2012
Dear Isabel a,

Thank for staying with us! We appreciate all your comments and helpful feedback. We are disappointed to know you faced challenges with our staff. It is always our intent to provide the best personalized services so you may enjoy a relaxed getaway. We hope you will give us the opportunity to provide the service the Westin is well known for. We look forward to seeing you again.

Be well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
5 reviews
4 of 5 bubbles Reviewed 2 April 2012

staying here was good. The villas are amazing and big. they have a big kitchen and there are really nice inside.This resort has 5 pools that are big and spacious. The pools are NOT always clean!

Helpful?
Thank SARA W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Athens, Georgia
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 1 April 2012

Pros: Beautiful property, helpful staff, large rooms.
Cons: Some rooms could use update (ask for a room facing golf course for best views), resort fee.

Room Tip: Rooms facing golf course have nicer views
See more room tips
  • Stayed March 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mp193
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMissionHills, Manager at Westin Mission Hills Golf Resort & Spa, responded to this review, 3 April 2012
Dear MP193,

Thank you for your review.

Your feedback is most appreciated and we hope you will have the opportunity to visit us again soon.

Be well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Westin Mission Hills Golf Resort & Spa

Property: Westin Mission Hills Golf Resort & Spa
Address: 71333 Dinah Shore Dr, Rancho Mirage, CA 92270-1501
Phone Number:
Region: United States > California > California Desert > Rancho Mirage
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Rancho Mirage
#3 Business Hotel in Rancho Mirage
#3 Spa Hotel in Rancho Mirage
#4 Romantic Hotel in Rancho Mirage
#4 Luxury Hotel in Rancho Mirage
Price range (per night): $253 - $723
Hotel Class:4 star — Westin Mission Hills Golf Resort & Spa 4*
Number of rooms: 512
Official Description (provided by the hotel):
The Westin Mission Hills Golf Resort & Spa is a Palm Springs resort and hotel where the picturesque mountain views and secluded location create the perfect escape. Our Palm Springs hotel is the perfect place to unwind. Enjoy the best Palm Springs Golf on one of our championship courses, lounge at any of our three pools, splash down our 75-foot waterslide or enjoy a delectable meal at one of our Palm Springs restaurant options, including the on-site restaurant Pinzimini. A soothing sanctuary awaits those looking for a rejuvenating desert retreat with our expansive Palm Springs resort spa featuring treatments for everyone. ... more   less 
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Also Known As:
Westin Mission Hills Hotel Rancho Mirage
Westin Mission Hills Resort And Spa
Westin Rancho Mirage
Palm Springs Westin
Westin Mission Hills Golf Resort & Spa Rancho Mirage, CA - California Desert

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