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“Great hotel, great location---staff not so much!”

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TownePlace Suites Ontario Airport
Certificate of Excellence
New York City, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great hotel, great location---staff not so much!”
3 of 5 bubbles Reviewed 23 August 2010

We were in town for a friend's wedding so needed a nice place to stay for a few days near airport. They have a free airport shuttle which you should make sure is available when you need it. Hotel was nice and very clean. It has an outdoor pool and rooms have kitchenettes with stoves. My husand and I loved that. Also coffee, dishwasher, pots and big fridge was great touch. They allowed us to check in early which was very nice but overcharged my credit card for incidentals. They overcharged me $200 for incidentals without telling me. Imagine my anger when I had to find out when my card was getting declined. Staff did not really do anything but just pass the blame. Manager tried to release the funds but it was a weekend which was of no use to me. Definitely like hotel and staff is friendly but just incompetent. Patience is a virtue here. Also breakfast SUCKS and definitely not worth your time. If you are booking this hotel for breakfast, dont bother. I have had better breakfast at McDonalds fastfood. They just have cold cereal and bagels with cream cheese, Not even juice! Great location for food and to be about 1hour away from LA without traffic. Overall this hotel is ok. Nothing special but if I was in the area I would stay again. I felt safe here but they do need more secuirty for the cars because anyone can steal your car since it is located in a mall complex. Liked 7-eleven across the street and olive garden.

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mro22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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108 reviews from our community

Traveller rating
    34
    40
    21
    7
    6
See reviews for
40
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
vancouver
Level Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 bubbles Reviewed 29 March 2010

Wasn't sure were to stay, wanted safe hotel. Highway patrol (police) station sits next door.
Was assigned room on 4th floor. Never saw anyone in the hallway or any noise.
Stairway is well lit and wide steps, if you dont choose to wait for elevator(only one)
Windows open fully which was pleasant to have fresh breezy air. Not a fan of air condition.
All rooms have kitchen(even dishwasher).plus sofa bed and IKEA style desk.
Didn't want to leave, They let us check out late. Well worth the price for the quality.
Pool/jacuzzi also

  • Stayed March 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank canadalady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix,AZ
Level Contributor
48 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
4 of 5 bubbles Reviewed 21 March 2010

Checked in at noon and had a room on the 3rd floor. Room had a kitchen:stove.micro,large fridge,even a dishwasher. The desk was special in that it had a separate small desk that fit under underneath.No flat screen TV , but still pleased.
clean carpets, clean bathroom, take a swim and soak in the jacuzzi/pool

  • Stayed March 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Seasoned-Traveler88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BayArea
2 reviews
1 of 5 bubbles Reviewed 24 June 2009

Furnishings, televisions and bedding were old and outdated. Top of desk dusty. Shower-tub was stained, looked dirty and disgusting. Carpeting in other rooms were also stained. This is only the 2nd review I've written (the 1st was also written tonight from the 1st half of our vacation) but felt I had to write a review on this one. Unfortunately, I did not read any reviews before staying here. We were told the hotel offered 'free breakfast'. The grab and go items were not worth us sitting down. We immediately left the lobby and went to Denny's down the street. The pool is basically located in the parking lot and directly under one side of the building. Therefore, you could hear everyone playing below.

  • Stayed June 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MyLittleMen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
85 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 31 May 2009

Marriott Town Place Suites in Rancho. Clean, efficent, great bed, all at an amazing price. This will be my new place to stay when I fly in to Ontario Airport.

Helpful?
Thank stevepwa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about TownePlace Suites Ontario Airport

Property: TownePlace Suites Ontario Airport
Address: 9625 Milliken Ave, Rancho Cucamonga, CA 91730
Region: United States > California > Rancho Cucamonga
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Rancho Cucamonga
Price range (per night): $165 - $320
Hotel Class:2.5 star — TownePlace Suites Ontario Airport 2.5*
Number of rooms: 112
Official Description (provided by the hotel):
The NEWLY RENOVATED TownePlace Suites by Marriott is your answer to Extended Stay lodging. Each renovated guest room comes with a Fully equipped kitchen, Microwave, Refrigerator, Dishwasher. Room Services such as: Hairdryer, In-room coffee service, Iron w/ironing board, Free Internet Access. Features: Free Fax and Copier Service, Dry Cleaning Service Available, Outdoor Pool/Spa and a Generous Points Program.Conveniently located across the street from Ontario Mills Shopping Center. Walking Distance to dinning, shopping and entertainment. Complimentary Airport Shuttle. ... more   less 
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Also Known As:
Towneplace Suites Ontario Airport Hotel Rancho Cucamonga
Towneplace Suites Rancho Cucamonga

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