Having just returned from our trip to San Fran and surrounding area I was prompted to write (my 1st review!) having picked this hotel using trip advisor - we had such a different experience from the majority of other reviews and actually questioned that we had arrived at the right place.
I was also surprised to by the management comments to less than favourable reviews .. they are defensive and curt .. if i've paid to stay with you based on the reviews in this forum (some of which i have to say i question) then you will receive my feedback .. so everyone of your customers recieves a balanced view - we are all paid customers and have an opinion! .. please do not reply to my post Management of the Pismo Beach hotel as every other hotel management treats thier customers with respect and understanding, they listen to and digest thier views and take all feedback on board .. most end postively in the hope that the visitor will return .. this is not the case here, you have done yourself and your hotel a disservice by reacting so negatively. It reads as though this is how you would be dealt with if you complained once their, shame.
For the record my stay was (sadly) more in line with sjc 462 and Sharon's stay.
lift - yes it's well maintained .. but not practical as the only lift in a hotel this size .. we had to go and "find it" on 3 occasions - one when we were trying to check out - as if left open on another floor it will not work, quaint yes .. practical - no.
towels - i suggest the hotel towel buyer visit a hotel (of any kind) as these are neither soft, large or luxurious.
products - a sachet of make up remove, a shampoo and soap don't cut it for me i'm afraid .. but you'll save money in the long run as they were the only ones on our trip i didn't use!!.
side door and hotel security. The hotel management may not wish to listen to or choose to agree with thier customers comments on anything else but they really must address this one issue. On check in we asked about entry after hours as we were intending on going out for a meal .. we were told "it's ok the side door is left open after hours"!!! meaning you can walk straight in from the side alley/door which connects straight to the street ... ANYONE can then access the hotel, reception and all guest floors. It only takes one incident and then it's usually too late .. it wouldn't cost much to provide a key to each guest (even ask a deposit to ensure safe key return).
The above is the main reason i would never stay again, the rooms were clean, bed ok, no coffee machine and couldn't locate an ice machine (but we had the bucket?) - better "stairs" signage needed as when hunting for the lift we "lost" the stairs (had to walk down a corridor - not soo good in a fire.. maybe our bad orienteering!) but we ended up outside at one point in the rear car park! ..sea view? - can't comment we were on the 3rd floor and looked out onto a brick wall.
When we travel we try to use small, family run (if we can) hotels and B&B's to support the local economy but this and the lack of understanding from the management has made me rethink this.. a larger place or chain has 24 hour reception, usually good security meansures in place and a feedback/comments procedure.
Each to thier own, i won't be returning and didn't think it was worth the money.
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