I have been to several Cheesecake factories, and as I always enjoyed everything about my visits there I went to the one in Palo Alto a few times as well.
The dishes are the same as in the other Cheesecake factories, the prices are as well (around 12$ for a starter, 20$ for a main dish, 7$ for a desert, 4$ for a soft drink).
There are a few main reasons I will not go to this Cheesecake Factory again and can't recommend others to do so:
- The Food: While the dishes offered are the same and use the same recipes I found them made less good here, examples: I tried the signature dish Madeira Chicken, the mashed potatoes were COLD (not even lukewarm), and way too little sauce, the chicken was barely warm and very dry - not as I know it from CKF.
- The Drinks: Normally when I buy one of the slightly more expensive Soft Drinks (Homemade Lemonades) which by the way taste just as great here I refill it with Coke Zero or another less sugared drink, which has never been a Problem in other CKF, here it was.
- The Service: Pretty Much everything, the waitresses at one of our visits was friendly, the other two times we had barely friendly waiters. It happened that we didn't get the bread before the meals, despite having asked for it four times - and it eventually arrived together with the main dishes, which is too late. A friend asked for some guacamole for his Burger, they brought him the 12$ Nachos with Guacamole even if that was clearly not what he ordered (and charged him for it).
Finally I want to remark that one of our waiters talked bad about one of his colleagues who we had the time before (and liked way better). And not to forget: one of us was vegetarian, and while the options were Limited anyway the dish he ordered and the first 3 (!) replacements he ordered were all sold out - there was not really anything left.
2/5 is very optimistic and only because location, interior and Cheesecake are good.
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