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Richard W
London, United Kingdom

Old fashioned Palm Springs vibes

4.0 of 5 bubblesReviewed 2 Dec 2024
Good, although it was starting to feel a bit enclosed after a few days. Nice staff, nice food. The only thing we didn't like - and this is a larger American issue to be honest - is the number of things that were charged as extras e.g. a 'resort fee' (for using the pool), a fee to use the wi-fi (seriously?) and yet another fee to park your car.
Date of stay: November 2024
Trip type: Travelled with family
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviewed 17 November 2024

Had brunch here. The food and cocktails were excellent as was the setting. Would stay here next time we are in Palm Springs.
We came here with friends on Sunday . Really great and would highly recommend. The best Bloody Mary that I have ever had

Date of stay: November 2024
Trip type: Travelled as a couple
Thank janemK6488QB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 October 2024

This place is such a gem! I highly recommend. We had the best two days and loved every part of the this property and the staff. The staff is amazing and they would not let us lift a finger with our luggage. We were given champagne upon check in, a beautiful chrome plate with all of our names for our room door. Our room was beautiful and the bedding was luxurious. They have a cute mini bar and coffee bar in the room. The bathrooms are spacious and beautiful. The restaurant on property serves Breakfast, Lunch and Dinner. The food is WONDERFUL! The pool area is fantastic and really well kept. We cannot wait to come back!

Room tip: Have all three meals at the restaurant. We went off property for lunch and it was not as good as the meals we had at their restaurant.
Date of stay: September 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank NBSailorgirl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 October 2024

The hotel is extremely well maintained and has a discrete and sophisticated clientele. The food and beverage programs are well above average. I found the staff very friendly, knowledgeable and professional. My room was well appointed and kept in tip-top shape. I stay in PS frequently and this is one of my top recommendations in a town that has MANY great options when it comes to high-end hotels.

Date of stay: September 2024
Trip type: Travelled with family
Thank Darren M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 September 2024

We have a somewhat mixed review on this hotel. The location is great, the rooms are clean and comfortable and the pool area has a quiet adult pool with staff to take care of your beverage needs. On the downside, we went to the restaurant twice for breakfast and it was really an unfortunate experience with stale food and things that we sent back to the kitchen. The staff was nice about it and I suppose that has nothing to do with the our hotel stay... but it left a bad taste in our mouth. Oh well.

Date of stay: August 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BastidedeMarie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 August 2024

I am currently staying at this hotel as a final getaway before the birth of my child, hoping to unplug and enjoy a luxurious weekend. My standards for luxury travel are quite high, so I approached this stay with tempered expectations, especially considering the location in Palm Springs.

Upon arrival, there was no valet available to assist with my car, which was not a major issue. However, as I walked through the entrance, a staff member rushed out of a door, causing it to slam into me. Rather than apologizing, he simply muttered, “Oh, sh*t,” and kept walking. When I politely suggested that an apology or excuse me would have been more appropriate, he curtly responded, “Well, you shouldn’t be standing there.”

Check-in was a bit of a mixed experience. While I was greeted with a glass of champagne, which was a nice touch, the highlight was the front desk attendant who was absolutely lovely and even walked me to my room. The hotel also added a personalized brass name tag to the door, which was a thoughtful detail.

The room itself, however, was underwhelming. It lacked basic amenities like bottled water, a blow dryer, an ironing board, and lotion, all of which we had to repeatedly request. The air conditioning vent was noticeably dirty, and the room was so dimly lit that we joked it felt like a cave. A floor lamp or additional lighting fixture would make a significant difference.

The pool area was another disappointment. We waited over an hour for towels, which were unavailable, and the area was littered with trash, old food, plates, straws, plastic bags, and dirty towels. It wasn’t until I went to the front desk to request a cleanup that staff finally addressed the issue, sending out a team of five to tidy up.

Despite these issues, most of the staff have been pleasant and accommodating. However, for a property that self-proclaims itself as an “Ultra Luxury Hotel,” it falls short of true luxury. The hotel could benefit from implementing more luxurious features and amenities while ensuring cleanliness and consistent service. Additionally, training staff to be more mindful and courteous, especially in their interactions with guests, is essential. For the price they’re charging, these are the minimum expectations.

In my opinion, this hotel is more accurately a 4-star property, and there are several other high-end hotels in the area that I would consider more deserving of the luxury title.

Room tip: If you're seeking a true luxury experience, consider exploring other high-end properties in the area. There are several that might offer a m
Date of stay: August 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank solraybarnett
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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