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Reviews (1,308)
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Reviewed 6 April 2018 via mobile

Since being taken over by the Marriott/ Starwood, it has definitely been cleaned up. Looks like they focused on a moderate amount of renovations so things don’t seem dated in the rooms anymore. It’s not up to the Marriott Design level yet, but they have started and the property is definitely on par with Design just not the rooms. But my major issue is that I’m SPG Gold and before coming I had no idea that they have such a “loose affiliation” (their words), so you don’t get any perks like early check-in or late check-out. And if you ask for perspective on how soon housekeeping will take to have a room ready you get treated like you’re asking for top secret information. I thought me showing loyalty to Starwood/ Marriott was worth something and at the Avalon they make it clear that your loyalty isn’t worth anything to them.

Stayed: April 2018, travelled as a couple
Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karina S, General Manager at Avalon Hotel and Bungalows Palm Springs, responded to this reviewResponded 8 April 2018

Dear Michael L,

Thank you for taking the time to share your posting.

We do need to clarify that we have in not in any manner been "taken over" as you indicated by Marriott/Starwood. We are a member of Design Hotels who has an affiliate relationship with Starwood. Starwood members do earn points on their stays with us. The perks you refer to and their availability were set by Starwood via Design Hotels. We do make every effort however, as a courtesy to our Starwood guests, to accommodate any additional offerings when available.

Do trust this addresses any questions you may have. We wish you safe and happy travles.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
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Reviewed 31 March 2018 via mobile

I was hosting a family reunion for about 40 people at a different site in Palm Springs, and spent one overnight at the Avalon to prepare for my guests’ arrival. I had massive amounts of stuff with me — very heavy boxes of wine, gift bags, golf clubs etc. I was was shocked that not only did I NOT get the normal surly reception at the bell stand I would expect at Every other hotel in America, the bell stand not only took these items quickly, but they happily took them, stored them and retrieved them as I needed and when I needed. Great people at the front of the hotel representing this brand!

Stayed: March 2018, travelled with family
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karina S, General Manager at Avalon Hotel and Bungalows Palm Springs, responded to this reviewResponded 8 April 2018

Dear A Trip Advisor Member,

Thank you for posting such a wonderful review!

Your very kind words about our Valet team are much appreciated and have been shared. We do pride ourselves on our attention to detail and service and we are so pleased you were well taken care of.

Trust you had a very enjoyable family reunion and thank you for staying with us. We do hope we have the opportunity to welcome you back in the near future.

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Reviewed 30 March 2018

From the moment we walked in the door, our stay was a breeze. Every member of the staff, from the ream at the front desk to chef Jason we're eager and happy to help! The property is gorgeous and feels like a true oasis in the dessert.

Stayed: March 2018, travelled on business
Review collected in partnership with this hotel
Thank ella600
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karina S, General Manager at Avalon Hotel and Bungalows Palm Springs, responded to this reviewResponded 1 April 2018

Dear ella600,

Thank you for your terrific review!

We appreciate your kind words about Chef Jason and our colleagues! They have been shared.

Your description captures the essence of the Avalon. Our over four acres of manicured grounds is an oasis in the heart of downtown Palm Springs.

We appreciate you staying wit us and we look forward to welcoming you back very soon.

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Reviewed 29 March 2018

The Avalon Hotel was beautiful. The rooms were clean and spacious with a kitchen. Beautiful all white decor, so chic.
The grounds were impeccable. The pool areas were perfect for relaxation or diving in for a swim. GREAT LOCATION. We got lucky and caught the weekend art fair on the main street. Cool vibe.

Stayed: March 2018
1  Thank Bernreese
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karina S, General Manager at Avalon Hotel and Bungalows Palm Springs, responded to this reviewResponded 1 April 2018

Dear Bernreese,

Thank you for your wonderful review!

Indeed, we do enjoy an ideal location in the heart of downtown Palm Springs. We are so pleased you enjoyed our three pools, grounds, decor and accommodations.

We appreciate you staying with us, and we look forward to having the opportunity to welcome you back very soon.

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Reviewed 26 March 2018

The Avalon is the perfect Palm Springs accommodation. Everyone at the hotel is very helpful. The restaurant - coffee shop that turns into a bar is sweet. The grounds are beautiful and lush. The town is walkable.

Stayed: March 2018, travelled with friends
Review collected in partnership with this hotel
Thank carriegoodmanrealtor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karina S, General Manager at Avalon Hotel and Bungalows Palm Springs, responded to this reviewResponded 29 March 2018

Dear carriegoodmanrealtor,

We are so pleased you had such a wonderful stay with us and enjoyed the service and care of our colleagues. They are passionate about ensuring all of our guests have a thoroughly enjoyable experience while at the Avalon.

We are very fortunate to have over 4 acres of manicured grounds in the heart of downtown Palm Springs. As you mention, the main downtown area is very walkable.

We thank you for staying with us and we do look forward to welcoming you back very soon!

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