The stay was nice, everything was clean. It just needs a little updating and less noisy air conditioning units. Staff was very nice. It just looks old because of the aged paint and carpet. Once they paint and redo the carpet, update a few things in the rooms, I believe this place will be beautiful.
Dear Jessica,
Thank you so much for taking the time to share your experience with us! I’m thrilled to hear that our friendly team made a positive impression during your stay. While I’m glad you enjoyed your overall experience, I want to sincerely apologize for the inconvenience caused by the noisy AC unit in your room.
Please rest assured we are addressing this issue with our maintenance team to ensure a more comfortable stay for you and all our guests in the future. We truly value your feedback, as it helps us improve and provide a better experience. And we look forward to welcoming you back soon and providing you with an even more enjoyable stay!
Sincerely,
Christine, General Manager
The huge pool is the highlight in this somewhat dated establishment. We felt the corridors - carpeting and decor - are needing updating. The rooms are large and just need a similar refreshing coat of paint, a proper place for the fridge and microwave rather than just parked on the carpeting and some artwork on the wall maybe. Staff were polite and you need to request room service/maintenance. Good location just north of downtown. Excellent pool, though the kids paddling area and hot tub both had leaves and other bits in them (it was windy, so we used that as a reason why).
Dear Graham,
I would like to thank your taking time out of your day to review our hotel, providing us with feedback from your stay. I am so pleased to hear you enjoyed your pool while with us and our location, as we also love being so close to the downtown area. Our property is on the older side, as you noted in your review, but we work hard to maintain it and keep it up to standard for our guests. We are hoping you will return in the future. It would be our pleasure to host you again and obtain your insights.
Sincerely,
Christine, General Manager
Had a great time with my family!! There was a kiddy pool for our kids, and a huge pool for the adults! The whole family enjoyed our stay there even our fur baby!!
Dear Ivalen,
I would like to thank you for sharing such a positive score and review of your stay with us. We are absolutely delighted to hear that your entire family enjoyed their time, even your beloved family pet! Our pool is one of our favorite property amenities, so it is a joy to hear you love it just as much as we do. We very much hope to see you all again!
Sincerely,
Christine. General Manager
I would not directly choose this accomodation again. It is old, no nice atmosphere. Airco unit directly next to bed. Window to balcony could not be opened.
Dear MKUSTE,
Thank you for sharing your experience with us. We apologize that the guest room didn't deliver to your expectations. And thank you for bringing the window to our attention as we have already dispatched our engineering team to repair.
We're pleased to see that you enjoyed our location and gave positive marks for staff service. This team is committed to ensuring each guest is well taken care of. We hope you'll give us another chance so we can earn your higher regards.
Kindly,
Erin the General Manager
Booked for 2 nights. Arrived late due to flight delay.
Went straight to bed
When I awoke in the morning I was shocked by the accumulation of dirt and dust behind the cabinet where I plugged my charger in
The fixtures were hanging off the wall in the bathroom , my son stumbled on the carpet where it had ripples in it
Complained to front desk , I didn’t even get offered another room , I just got told my booking is non refundable . I said I haven’t asked for a refund , she replied that’s good as you aren’t getting one.
We packed and left.
Avoid this place
Dear NEALECONNOR,
Thank you for sharing your experience with us. We apologize for the cleanliness of your room and for the interaction at our front desk.
We've recently hired new housekeepers at the hotel who are being trained and are improving every day. And we can assure you our front staff was doing their best to assist you and certainly did not intend to upset you.
As you so kindly pointed out, unkept room conditions are preventable, and we agree with you that we should have made this right immediately.
Since your stay, we have repaired the bathroom fixtures and carpet and those issues are now taken care of, but we regret the experience has left you with a poor impression of all we are about here at Days Inn. We hope we can earn your higher regard one day.
Kindly,
Erin the General Manager
