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Ricechex01
San Diego

Pleasant, close to downtown

4.0 of 5 bubblesReviewed 18 Nov 2024
Mostly everything was fine. The hotel was clean but could use a little TLC, peeling wall paper, loose plugs in nightstand lamps-- could not hold a charger.

But really my pet peeve is when they do not fill up the Shower Gel. It must have been close to empty and there ya are, showering, trying to get some gel out and there is none. So you have to get out of the shower, while it is running and make a water mess on the floor grabbing the soap from the sink.

Then of course there was no paper to leave a note, and no housekeeping in the hallway. So we had to use a styrofoam box that had had leftover food in it and inscribe a note and leave it on toilet. That did fix the problem. But it seems this should be something they are checking regularly.

Service was good, we went to the hotel bar twice and it was no problem. Front desk staff very pleasant at check in. Watch your bill, went to check out and there was a $20 charge for food charged to our room from the pool bar. We did not go to the pool bar and we did not eat there and we never charge to the room. It took some time for her to locate the receipt and indeed they charged to the wrong room and this was corrected. I probably would not have caught this if I didn't actually check out on in person.

It is close to downtown, easy walking distance to restaurants and shops. It is quiet and pleasant.

Overall, it was a good stay and we would stay here again.
Date of stay: November 2024
Trip type: Travelled with friends
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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Reviewed 8 November 2024

Terrible customer service. I just checked out today and upon receiving my receipt and my colleagues we notice our $30 credit was not applied. I called to get it corrected and they would not apply the full credit because we failed to use $30 in one day. That was not explained to us. I used $10 at the bar then got breakfast the next day thinking $20 would be applied but nope. I’ve never been to a Hilton that applies credit like this. As a diamond member I thought they would be all about customer satisfaction but apparently not. Pillows sucked. Rooms are dated. No one wants to be there so they lash out on customers.

Date of stay: November 2024
Trip type: Travelled on business
Thank alexanderson57
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 October 2024

I am sure there are sleeker and more modern hotels in Palm Springs; however, I was more than satisfied with my stay here. Though it has a bit of a dated feel, the rooms and public areas were very clean and the service from the front desk was impeccable (free upgrade and late check-out--thanks!). Also, the bar staff was very friendly and attentive. I would certainly stay here again were I to return to Palm Springs.

Date of stay: October 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank K741Gnomad79
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 September 2024

I have to start with the pool area, which was absolutely fantastic. GREAT music, lots of umbrellas, outstanding towel service, and attendants who keep you hydrated with free water. Great bar and staff if you want something else. We had lunch out here and the food was really good and delivered fast right to our lounge chairs. The front desk staff was efficient and friendly. My bed and pillows were disappointing. The bed was a bit like a hammock with a dip towards the middle. I love when hotel sheets smell like bleach but these didn't. Great location close to downtown shopping and restaurants. There is an awesome deli (Sherman's) right around the corner which I will be reviewing separately.

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DLKWI88
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 September 2024 via mobile

I really enjoyed my stay here. The staff at reception and throughout were friendly and helpful. My room on the second floor looked out onto the gorgeous outdoor pool area which had plentiful seating too.. The room had a small balcony if you wanted to sit out under cover too. The room was large with a king size bed. The bathroom was excellent. The only negative I have is that you require to pay for parking here - I don’t like this outwith the larger cities. But otherwise all was great and I would stay here again if in Palm Springs.

Date of stay: September 2024
Trip type: Travelled with friends
Thank BigMerk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 September 2024

We stayed and attend an event at the Hilton Palm Springs. Having owned a successful event planning corporation. I have worked with hundreds of Hotels, Managers, and Hotel Staff. This Hotel has poor Management. This hotel has good staff and has potential. But the Managers are not leaders and they do not support or have their employees backs. This is reflected in everything including the quality of Housekeeping, Food Service, Front Desk etc. In the guest services industry having staff go just a little further instead of doing the bare minimum makes the difference. This Hotels Management Cultural does not take any Responsibility and the result is staff not caring about the guest because management doe scare about them.

Date of stay: September 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jonquixote69
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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