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Scott F in BHM
Birmingham, Alabama

New PSP hotel downtown is great but needs some polish to work out some opening issues.

4.0 of 5 bubblesReviewed 5 weeks ago
Beautiful new hotel in downtown Palm Springs and quite the "scene" at present but still needs to work out some kinks in terms of service, etc. It should be better at the current price point. The staff could have been more helpful at times. Rooms are fine but not "over the top".... ice machines were not working. Still some construction at hotel.
Date of stay: December 2024
Review collected in partnership with Hyatt Hotels
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Daniel Schmidt-Sohr, Marketing at Thompson Palm Springs, responded to this review
Responded 4 weeks ago
Thank you for your feedback! We’re glad you enjoyed the location and vibe. We’re working to address the initial challenges you mentioned and appreciate your patience as we refine the experience. We hope to welcome you back soon to Thompson Palm Springs!

Pavel Efremov
Director of Rooms
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 3 January 2025

Beautiful new hotel in downtown Palm Springs, still experiencing some growing pains in getting everything to work properly, great new building and rooms, great staff. Expensive, but range of available accommodations, services, features, great views, and location in downtown strip made it all perfect for our visit. Highly recommended.

Date of stay: December 2024
Review collected in partnership with Hyatt Hotels
1  Thank pdmarsh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daniel Schmidt-Sohr, Marketing at Thompson Palm Springs, responded to this reviewResponded 4 weeks ago

Thank you for your kind words! We're thrilled you enjoyed your stay and appreciated our location, staff, and amenities. As a new hotel, we’re continually working to enhance the guest experience, and your feedback means the world to us. We hope to welcome you back soon!

Pavel Efremov
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2025

I got the notification on my phone and have access to the room by apple wallet. It is so convenient. And the room is very quiet and clean, everything works well. I had a very good rest and relax here. The heated pool is my best favorite. After dinner I soak in the spa and relax my whole body.

Date of stay: January 2025
Trip type: Travelled as a couple
Review collected in partnership with Hyatt Hotels
Thank Traveler17472238242
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daniel Schmidt-Sohr, Marketing at Thompson Palm Springs, responded to this reviewResponded 4 weeks ago

Thank you for your kind review! We're thrilled you enjoyed the convenience of your Apple Wallet access, the quiet and clean room, and our heated pool and spa. We look forward to welcoming you back for another relaxing stay!

Pavel Efremov
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2025

Had the opportunity to try the new Thompson in Palm Springs during the first part of December. I am a local to the area and wanted have a place to watch the annual Christmas Parade put on the Palm Springs. I reserved our spot in September 2024 with the expectation that I would get a great view of the festivities.

The week before our stay I stopped in to make sure I would get a street view and of course the front desk could not "guarantee" a proper room but provided me assurances that I would be first priority. I asked to a resort Manager and they introduced me to Pavel E. He showed me around and provided additional assurance that he would do his best to accommodate our request. The morning of our stay he offered us one of the resort suites to consider. We took him up on his offer and he mentioned we could arrive at any time after mid-morning as the room had been empty the night before. We are a World of Hyatt Member so this was a great and appreciated offer. Once we arrived he provided amazing personal service showed us around the property and made sure we checked into our room flawlessly.

We had the chance to use the pool and try the food and were quite surprised at how reasonably priced and high quality the food ending up being. Our stay was filled with amazing service and great quality food and we could not say enough about Pavel and his teams efforts to make us feel like we were preferred guests. The location and amenities are fantastic and with Pavel E. there you cannot go wrong.

I would highly recommend this resort to anyone looking to visit the Palm Springs area and be centrally located.

Date of stay: December 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Drew V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daniel Schmidt-Sohr, Marketing at Thompson Palm Springs, responded to this reviewResponded 2 January 2025

Thank you for sharing such a glowing review! We're delighted to hear that your stay at Thompson Palm Springs was so memorable and that our team helped make it truly special. It’s wonderful to know you enjoyed our amenities, the pool, and the exceptional quality of our food. Your kind feedback means so much to us, and we can’t wait to welcome you back for another outstanding experience!

Pavel Efremov
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2024

My husband and I just stayed at the new Thompson in Palm Springs and have never had such a poor Hyatt experience. I’ll start with a few good things to say, which is why I’m even giving this hotel two stars. The hotel is in a great location, has a nice modern aesthetic, valet is included in your hotel room rate, the restaurant food is delicious, and the valet / car service (especially Amy and Robert) and restaurant staff (Jesse was an excellent server) offered superb service. Now on to the bad. The front desk staff seem inexperienced and unapologetic for any issues, we were told our room would be ready before 4 pm but waited well beyond 4 pm to get our room, and our luggage was delivered to the wrong room with no updates of their whereabouts. While our room was an “upgraded” king, it overlooked the Main Street and the noise was unbearable, which we were not warned about during check in. We could hear every car and person outside so the windows are definitely not sound proof. We barely slept the first night and called the front desk to get switched over to another room on day 2. After no response, we went to the front desk and they agreed to move us to a quieter room but unfortunately once we moved it was apparent the room was a total downgrade. Further, there was no hot water in the showers and there was a weird sewage type smell in both rooms. We reported all of this to the manager, and while she did offer a discount on one night of our two night stay, the headaches we experienced were not compensated for. We were also guaranteed a late check out, but that too was overlooked, forcing us to rush out. Needless to say we will not be returning and are really disappointed in the stressful experience, especially for the price we paid.

Room tip: Wait until this new hotel figures their issues out!
Date of stay: December 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank WineAndSunsets1213
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daniel Schmidt-Sohr, Marketing at Thompson Palm Springs, responded to this reviewResponded 30 December 2024

Thank you for sharing your feedback. We’re sorry your stay didn’t meet expectations and for the challenges you experienced with your room and service. We’ll be addressing these concerns with our team to ensure improvements are made. We also hope to restore your faith in our brand and provide a better experience in the future.

Pavel Efremov
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2024

$500/night, first morning, blasting high pitch blower for 1.5 hours waking everyone up, Dec 26th, literally on my birthday. I called the front desk and tried explaining how waking everyone up for a task that could easily be done in the middle of the day is not acceptable and is rather completely insane to think otherwise. So rather than doing anything about my feedback, they did nothing and continued to ruin the morning for everyone. This is the day after Christmas no less, we're all paying premium prices, but apparently money can't buy common sense. I love writing 1-star reviews on the morning of my birthday, thanks Thompson. Such a tragedy to have a beautiful hotel in a great place ran by an entitled force of ignorance.

Date of stay: December 2024
Trip type: Travelled as a couple
Thank Jason G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daniel Schmidt-Sohr, Marketing at Thompson Palm Springs, responded to this reviewResponded 28 December 2024

Thank you for sharing your feedback. We appreciate you speaking with us directly about your experience and sincerely apologize for the inconvenience caused. Your concerns are important, and we’re reviewing our procedures to prevent similar disruptions in the future.

Thank you for staying with us, and we hope to provide a better experience next time.

Pavel Efremov
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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