My husband and I just stayed at the new Thompson in Palm Springs and have never had such a poor Hyatt experience. I’ll start with a few good things to say, which is why I’m even giving this hotel two stars. The hotel is in a great location, has a nice modern aesthetic, valet is included in your hotel room rate, the restaurant food is delicious, and the valet / car service (especially Amy and Robert) and restaurant staff (Jesse was an excellent server) offered superb service. Now on to the bad. The front desk staff seem inexperienced and unapologetic for any issues, we were told our room would be ready before 4 pm but waited well beyond 4 pm to get our room, and our luggage was delivered to the wrong room with no updates of their whereabouts. While our room was an “upgraded” king, it overlooked the Main Street and the noise was unbearable, which we were not warned about during check in. We could hear every car and person outside so the windows are definitely not sound proof. We barely slept the first night and called the front desk to get switched over to another room on day 2. After no response, we went to the front desk and they agreed to move us to a quieter room but unfortunately once we moved it was apparent the room was a total downgrade. Further, there was no hot water in the showers and there was a weird sewage type smell in both rooms. We reported all of this to the manager, and while she did offer a discount on one night of our two night stay, the headaches we experienced were not compensated for. We were also guaranteed a late check out, but that too was overlooked, forcing us to rush out. Needless to say we will not be returning and are really disappointed in the stressful experience, especially for the price we paid.