Room Service in Palm Springs were not professional in their handling of our rental. We choose a house they offered, changed our dates slightly so we could comply with the dates available, and then when we arrived after a two hour drive, we discovered they put us in another house - not the one we contracted and paid for. When I discussed this with Richard, the office manager, he said the house was close enough to the one we actually rented and that he couldn't give us the original house as he had given it the other renters. We left immediately and asked for a full refund, which was given. Sloppy administration and management.
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|A romantic getaway|