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lundstromra
San Diego, California

Good Value if you have a family of 4 or less.

3.0 of 5 bubblesReviewed 5 weeks ago
Big suite rooms so can accommodate more than just two people giving good value for your stay. Centrally located in Palm Springs for easy access to great restaurants and activities. Services within the hotel are sparce, like the restaurant and gym.
Date of stay: January 2025
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hyatt Palm Springs, responded to this review
Responded 4 weeks ago
Good Evening Lundstromra,
Thank you for your detailed feedback. We're so pleased you found value in your stay, with our spacious accommodations and convenient location being highlights. We regret that our amenities did not meet your expectations, and hope to welcome you back for an even better experience in the future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 2 January 2025 via mobile

The location is probably the only thing keeping this hotel open. Like other reviewers mentioned, the rooms are extremely outdated - I mean like still have popcorn ceilings, no vent in bathroom, marble from the 70s and ran down furniture. The room also has terrible lighting and gives motel vibes.

The hotel and room appeared to be clean and the location is great for exploring nearby restaurants, shopping and attractions. Hopefully Hyatt invests in upgrading this property like they have done for the Indian wells Grand Hyatt which is about 20 mins away.

Room tip: There is plenty of free street parking around the hotel if you want to avoid the $30 parking fee. I parked on the street & was fine overnigh
Date of stay: January 2025
Trip type: Travelled as a couple
Thank LuxTravelLyfe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hyatt Palm Springs, responded to this reviewResponded 5 weeks ago

Good Afternoon,
We appreciate you taking a moment to share your feedback with us. It's great to know that our ideal location and clean rooms were positive aspects of your stay. That said, we value your observations and will ensure these points are reviewed for improvement. Thank you and we hope to welcome you back for an improved experience in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2024 via mobile

After reading reviews I’m going to cancel my reservation. Who needs cockroaches in their room at their prices. Location is great but have to take a pass!!! Kind of scary why would I stay here after reading this!! Is mgt doing any thing to correct the situation ?

Date of stay: December 2024
Trip type: Travelled with friends
Thank sunnsea302
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hyatt Palm Springs, responded to this reviewResponded 31 December 2024

Good Morning Sunnsea302,
We're very sad to hear that you cancelled your reservation with us. Please know that we take all concerns with unwanted guests seriously and we have regularly scheduled pest control specialists to examine our property as well as any needed cleanings. This is not a typical occurrence at this property and we hope you will consider staying with us so we may be able to further impress you with our cleanliness and comfortable establishment.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2024

We stayed here for one night, while we were passing through between San Francisco and Phoenix.

I had read about this property, and already knew that it wasn't up to a full-service Hyatt standard, but there weren't too many quick, viable options in Palm Springs this time of year if you wanted to be downtown.

We arrived at 7pm, and were greeted by a distinct lack of both bell staff and front desk staff. In fact, I think we only saw one or two front desk staff, and that was all, the whole time we were at this property.

We were told luggage service is not available "that late"... but really... 7pm for a Hyatt branded hotel? It should be full-service, correct? What's the deal? We were not offered any sort of expedited check-in as discoverists, and while there were two bottles of water in the room, and internet worked fine, we were not acknowledged as a part of any loyalty program, and were not offered a late check-out. Since we were only passing through, though, we didn't ask.

The hotel itself looks a little bit tired, though our room was a large one, as we booked an executive suite. At a whopping 1100 sq ft or so, it was pretty palatial, at least space-wise, and it did have a balcony overlooking the mountains and golf course... I wouldn't call it a "nice" balcony, but at least it was a balcony with two chairs and a light at night.

Sadly, the air intake for the climate control was located immediately next to one side of the bed, ran all night (even though we had it set to a particular degree and had it on "auto") and made about as much noise as you hear when flying on a plane.

I didn't get much sleep, both because of that and because the pillows were ridiculously hollow. For heaven's sake, get some pillows that cost more than $1 each, or at least offer some firm options!

The bathroom was big, however the bidet was non-functional. The bathroom has not been redone any time recently, the marble looked outdated. The shower was a small, dark box, with small, beige tiles. It had decent waterflow, but both it and the jacuzzi tub looked like they were from the 70s. I would have loved a jacuzzi bath that night, but because of its age, it didn't look clean, so not a chance I was going to use it!

Don't get me wrong, the room was DECENT, but at a rate of around $400 or so per night for the room type we had, it was not acceptable.

As for food and beverage choices, there was one very sad looking food outlet in the lobby. It was hard to tell if it was even manned and was not really advertised. It felt like it existed because it HAD to, but they really didn't want you there. It looked like a stomach risk, to be honest. I think there might have been a bar out the front of the property affiliated with the hotel, but again, it was barely manned and looked really sad. So sad, it was hard to tell if it was even opened.

Self-parking under the hotel was conveniently located, and seemed safe, which is the only reason we parked there, but it was $30 for self-park, when 1 block away, there is a huge, open parking lot which is free, 24 hours. Perhaps they should get some bell staff and valet service as a Hyatt property should have, to make it worth one's while.

I understand there is a resort fee charged for this hotel. For what? As I said, we saw at most two front desk staff at any given time, and no other staff on-site. There was a pool and hot tub, and a few F&B outlets which were sad, and no services. How can you justify a "resort fee" on a sad property with no resort fee and no services?

Do yourself a favor and stay at the competition down the road a few blocks, where we went for breakfast. The food was really good down there, and the hotel much nicer and with more services, from the look of it, for about the same money!

Date of stay: December 2024
Review collected in partnership with Hyatt Hotels
Thank tequilatamm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hyatt Palm Springs, responded to this reviewResponded 29 December 2024

Thank you for taking the time to share your review. We're disappointed to hear about your unsatisfactory stay with us, and we appreciate you sharing these potential areas of improvement. Nothing is more important than the comfort of our guests, and your feedback will be put to good use. We try to ensure our parking rates and fees are competitively priced, but we can only do so thanks to comments like yours. Thank you again, and we hope you consider a return for a chance to change perceptions.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2024

This stay was horrible.  Room was not ready at 4:00pm and the hotel was not busy, we were confused by that.  While waiting for our room we overheard 2 other customers complaining. The toilet in our bathroom had to be flushed 3 times before it fully flushed. Nice double shower and half was out of order. Air conditioner had a death rattle and construction was going on right below us.  Our room had more than one balcony but only one had a chair on it? I could not in good conscience recommend this hotel.  Pool area is lovely, but the hotel itself is in terrible need of updates.  It was truly disappointing.

Room tip: Don't stay here.
Date of stay: December 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sam B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hyatt Palm Springs, responded to this reviewResponded 29 December 2024

Good Afternoon Sam,
Thank you for sharing your review. While it's encouraging to know the pool was a highlight, it’s disheartening to learn the rest of your stay did not meet your expectations. Your thoughtful feedback is invaluable and will be shared to address such shortcomings. We hope to regain your trust and welcome you back for a much-improved experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2024

Everything about the property—the building, the interior, and the furnishings in the room—feels outdated. The service is so poor that it makes me wonder if they even understand the concept of customer service. The staff were preoccupied with chatting among themselves, showing no attention to the guests. I was also shocked by the extremely low level of professionalism in the housekeeping team's response regarding my forgotten item after departure, something I have never experienced before.

Date of stay: December 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Opinion M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Hyatt Palm Springs, responded to this reviewResponded 21 December 2024

Good Morning,
Thank you for sharing your feedback with us. We deeply regret that your stay did not meet expectations. Rest assured, we’re looking into the concerns you raised with both the staff and housekeeping to ensure improvements are made. Your experience is valuable to us, and we are committed to addressing these issues. We would love the opportunity to welcome you back for an improved stay in the future.

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