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“Fabulous Hotel, Great Service, Great Location!” 5 of 5 bubbles
Review of Hyatt Palm Springs

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Hyatt Palm Springs
Ranked #26 of 70 Hotels in Palm Springs
Certificate of Excellence
Washington
Level Contributor
77 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Fabulous Hotel, Great Service, Great Location!”
5 of 5 bubbles Reviewed 22 May 2012

We just returned from spending 4 nights at the Hyatt Regency Suites in Palm Springs, what a great hotel! We had a King Suite with a view of the main street in Palm Springs & it was wonderful! King Suite was exactly as pictured, clean & very well decorated. Bed was comfy which is always nice while traveling.
Pool area was fabulous, lots of umbrellas, towels & friendly staff. The gelato in the pool bar is really tasty too! :-)

Valet service was very friendly & brought the car around in a timely manner when requested.
Fitness Center is also very well equipped & has nice treats like cooled towels for after your workout.

We love our stay here & highly recommend this hotel to anyone traveling to Palm Springs who wants to stay right in the heart of town & enjoy the atmosphere. We enjoyed walking out the front door of the hotel & being within walking distance of all the shops & restaurants. Fabulous location for sure!

The only glitch we experienced was the ability to checkout using the TV checkout did not work, minor inconvenience & hardly worth mentioning but want to be honest in our review :-)

I didn't rate the breakfast b/c we like to walk in the morning so we ate our breakfast while out & about.

Next trip to Palm Springs we will be staying here again for sure :-)

Room Tip: We loved the street view to be able to watch all the action on the main street of Palm Springs. Gre...
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  • Stayed May 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank NatalieEllen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattPSGM, General Manager at Hyatt Palm Springs, responded to this review, 29 May 2012
I'm so glad to read that you enjoyed every aspect of your stay with us. The Gelato at the pool is a new addition and our guests just love having this available while baking in the Palm Springs Sun. Thank you for staying with us and we look forward to accommodating you in the near future. Cheers!
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1,578 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (376)
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English first
Los Angeles, California
Level Contributor
66 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 bubbles Reviewed 18 May 2012

Although having a great location, this hotel has no charm and it's not cheap. The pool area sucks and the hotel has a conventioneer atmosphere. I don't recommend this for anything except spending the night. It's like bad Vegas.

  • Stayed May 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank NelloDas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattPSGM, General Manager at Hyatt Palm Springs, responded to this review, 21 May 2012
It was disheartening to read that you were disappointed with our hotel. I always encourage guests to check out our website as we have several pictures of the hotel to give the guest a good idea of what our hotel has to offer. Thank you for taking the time to share your thoughts on our property and for giving us an opportunity to accommodate you.
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Scottsdale, Arizona
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 18 May 2012

As we were driving down Rt. 111 towards Palm Springs, we called the hotel to get directions. The front desk person could not give directions to the hotel. When we finally arrived, we were just a couple of miles down the road. We arrived and the valet (Jorge) was helpful and courteous. At the front desk, Joanne Lynn was very professional. When we came down from our room, I asked the man behind the front desk where the restaurant was in the hotel. He said "outside." I said to him "the Hyatt has the restaurant outside?" He said "yes." We went to the outside restaurant and ate. When we paid our bill, I asked the server about the outside restaurant. She said "our large restaurant is in the back of the building." The man behind the desk did not know they had a restaurant inside the building. Amazing! The room was clean and the the view towards the mountains was great. The outside restaurant was just ok. How the valet knows more about the facility than the people behind the desk is a wonder.

Room Tip: Try and get a room towards the mountains.
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  • Stayed May 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Kenneth G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattPSGM, General Manager at Hyatt Palm Springs, responded to this review, 21 May 2012
My sincere apologies to you for the miscommunication you received from the front desk. Our indoor restaurant is open for breakfast and we serve lunch and dinner in our outdoor cafe or the lounge. This is great feedback as we will use this as a training tool so that another guest does not have the same experience. Many thanks for bringing this to my attention.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brooklyn, New York
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 14 May 2012

I enjoyed my stay at this hotel a few weeks ago. The suite was a treat. Gym is decent. Bar and pool area are nice (my one quibble: the hot tub was not as clean as I'd like).

Room Tip: Ask for the mountain view.
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  • Stayed April 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JoeLikesThis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattPSGM, General Manager at Hyatt Palm Springs, responded to this review, 18 May 2012
Thank you NYJoe for staying with us here in Palm Springs and for taking time to write a review. I want to go to New York City soon...I've never been there but the sights and sounds of the hustle and bustle sound exciting to me! When you come back to Palm Springs...our doors are always open and welcoming! Cheers.
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Trail, BC, Canada
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 13 May 2012 via mobile

Started out with a lost reservation made by our T agent. Cristian fixed very quickly so we could start our first stay in Palm Springs. Central location, great pool area and super friendly staff.

As well, Ronald told us they would comp Fedex our art work home for us. Amazing!

We are coming back.

  • Stayed May 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank hdelbucc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattPSGM, General Manager at Hyatt Palm Springs, responded to this review, 18 May 2012
There is a hotel in Las Vegas that I go to over and over again....it's not on the strip....and it's my favorite place because the staff is outstanding. Our goal is to provide great service to every guest so that they too want to come back again and again! Every hotel has a nice bed, a pool, etc...it's all about the hospitality. I'm so happy to hear that we delivered that for you and that when you travel back to Palm Springs...you will stay with us! Fantastic!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Palm Springs

Property: Hyatt Palm Springs
Address: 285 North Palm Canyon Drive, Palm Springs, CA 92262-5525
Phone Number:
Region: United States > California > California Desert > Palm Springs
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Palm Springs
#9 Luxury Hotel in Palm Springs
#10 Family Hotel in Palm Springs
#20 Romantic Hotel in Palm Springs
Price range (per night): $216 - $621
Hotel Class:4 star — Hyatt Palm Springs 4*
Number of rooms: 197
Official Description (provided by the hotel):
Palm Springs' only all suite, newly renovated hotel located in the heart of the historic village. Just footsteps from shopping, restaurants, galleries, museums, casino and theaters. Enjoy a mountain or village view from your private balcony. ... more   less 
Reservation Options:
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Also Known As:
Hyatt Regency Suites Palm Springs Hotel Palm Springs
Hyatt Regency Palm Springs
Palm Springs Hyatt

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