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“Great room and location but housekeeping service lacking” 4 of 5 bubbles
Review of Hyatt Palm Springs

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Hyatt Palm Springs
Ranked #25 of 71 Hotels in Palm Springs
Certificate of Excellence
San Jose, CA
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Great room and location but housekeeping service lacking”
4 of 5 bubbles Reviewed 17 April 2012

We stayed for 2 nights in a hypo-allergenic king suite with a mountain view. Our initial reservation was for a regular king suite with a mountain view, but becaue our room wasn't ready at the time, and we requested non-feather pillows because of our allergies, we were upgraded to a hypo-allergenic room. These are rooms that are given extra special cleaning, an air filter, and "pure" pillows that are not suppose to be feather.

When we arrived in the room, my eyes immediately started to water. We checked the pillows, and alarmingly, each one was down (feather). When we called down, they at first didn't believe us (I said I opened one and features came spilling out). They sent housekeeping who was extremely apologetic and said that all the non-down pillows were being cleaned and some of the staff must not have known to put non-down pillows into these rooms. They rounded up the appropriate pillows for us and cleaned up the features that spilled out.

The room itself was very nice, with lots of room for our family (2 adults, and 2 kids). The bed was very comfortable and bathroom nicely appointed and clean. The pull out sofa was small (a full size?) but had a separate "chaise" part where our younger child could sleep, giving our teen a little more room in the pull out mattress.

The bell and valet staff were extremely friendly and helpful. Our car was always brought up quickly with a smile.

One evening we returned to our room around 5 to get ready for dinner, and one of the housekeeping staff was in our room cleaning. Since we had dinner reservations at 6:30 and needed to use the bathrooms to shower, we asked her to return later. Though when we returned in the evening, it didn't appear that our room was serviced. Since it was late and we were going to check out the next day, we didn't bother to call anybody. We did get a call from the front desk that evening -- I thought they were calling to apologize for skipping our room housekeeping, but they said that somebody called to complain about noise in our room and if we could please turn down our music or tv. Since the kids were in bed and we didn't have anything on, we told them it must not be our room (they did apologize for the mistake) . Interestingly, early the next morning as we were packing up, somebody from housekeeping did come to our room to clean (we said we were checking out in a little while).

Thursday evenings the street in front of the hotel is blocked off for a street fair with food, music, & arts/crafts. It's a very fun, and family-oriented fair.

Except for the few blips in housekeeping service, we really enjoyed our stay.

  • Stayed April 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank dk67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (374)
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English first
Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 13 April 2012

Great location. Good, but overpriced breakfast. Nice pool. Friendly service. Need to update elevators.

  • Stayed April 2012
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dirk G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, BC
Level Contributor
43 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 13 April 2012

We stayed here in April 2012 and found this Hyatt to be very nice. It is well located in downtown Palm Springs. The rooms are nicely renovated. The one bedroom corner suite on the 6th floor we had was huge, with a large living room area, bar area and desk. The large bedroom opened onto a patio with a great view of the pool, mountains and golf course. The bathroom had a jacuzzi tub, separate shower and two sinks.

The gym is well equipped and a decent size. The pool area is very clean and modern. The breakfast buffet has a large selection of options.

A great hotel!

Room Tip: Pool/mountain view rooms have great views.
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  • Stayed April 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank flyboy55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattPSGM, General Manager at Hyatt Palm Springs, responded to this review, 13 April 2012
I'm so happy you had a great experience at the hotel. I am proud of the product that we can deliver to our guests as our ownership is commited to quality. Thanks for taking the time to write a great review and for staying with us. Can't wait to have you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Camarillo
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 10 April 2012

Fast check in/out during Easter weekend. Nicely appointed rooms. Thick walls! Multiple noisy neighbors in the hall but once they are inside we couldn't hear them!

  • Stayed April 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Fast4d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattPSGM, General Manager at Hyatt Palm Springs, responded to this review, 12 April 2012
Thanks for spending your Easter weekend with us and for posting such a nice review about our services on Trip Advisor. It is always have the best intentions to deliver a great experience to our guests and I'm so happy to hear your stay was good. Come back again soon....the weather continues to be fantastic....like no place else! Have a great day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kelowna, Canada
Level Contributor
71 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
2 of 5 bubbles Reviewed 8 April 2012

Hair in bathtub. Lipstick on towels. Room service food was greasy, oily. I know they had a convention going on (as was explained to me by room service) they couldn't get the order right. Scratchy sheets.

Room Tip: If you've seen the movie, "Cedar Rapids Movie"
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  • Stayed April 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Gary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattPSGM, General Manager at Hyatt Palm Springs, responded to this review, 10 April 2012
I certainly am disappointed to hear that you did not have a perfect stay with us. I hope that you reached out to our staff for assistance as we know that mistakes do happen and we are always available to make it right for our guests. Thank you for taking the time to let me know so I can continue to improve the hotel services and cleanliness standards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Palm Springs

Property: Hyatt Palm Springs
Address: 285 North Palm Canyon Drive, Palm Springs, CA 92262-5525
Phone Number:
Region: United States > California > California Desert > Palm Springs
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Luxury Hotel in Palm Springs
#9 Business Hotel in Palm Springs
#10 Family Hotel in Palm Springs
#21 Romantic Hotel in Palm Springs
Price range (per night): $243 - $595
Hotel Class:4 star — Hyatt Palm Springs 4*
Number of rooms: 197
Official Description (provided by the hotel):
Palm Springs' only all suite, newly renovated hotel located in the heart of the historic village. Just footsteps from shopping, restaurants, galleries, museums, casino and theaters. Enjoy a mountain or village view from your private balcony. ... more   less 
Reservation Options:
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Also Known As:
Hyatt Regency Suites Palm Springs Hotel Palm Springs
Hyatt Regency Palm Springs
Palm Springs Hyatt

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