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“Smelly room. Needed air spray to stay in room”

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Courtyard Palm Desert
Ranked #14 of 22 Hotels in Palm Desert
Southern California
Level 3 Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Smelly room. Needed air spray to stay in room”
Reviewed 13 September 2011

The room smelled bad. The Courtyard offered us to another room but my wife had already changed clothes. The room had not been upgraded and needed updating. The property does not offer dinner / only breakfast. We would never stay again at this property.

  • Stayed July 2011, travelled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Shuvah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (58)
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English first
Las Vegas, Nevada
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 August 2011

Overall, a good experience with a few critical problems listed below; a few key improvements however could make this a flagship Marriott property .

Positives
I stayed 5 nights and the front desk staff during check in could not have been more friendly and helpful with suggestions for dining and local attractions. Hats off to Nicole especially who really was helpful in extending my stay and was also very friendly and courteous
Housekeeping
Responsive, kind, hardworking staff that went the extra mile to clean my room and provide extra towels and pillows (Marriott’s feather pillows are WONDERFUL!!) Flor, Beto, Dahlia and Oliva really made my room stay even more comfortable. Thank you!
Room 334 is a great King size room with an excellent view of the pool and surrounding mountains. Large balcony for relaxing with a cup of tea or wine ! Unfortunately, there are many people who use the balconies for smoking; Marriott prohibits smoking on the property except in a single designated area near the pool; however people still do and it blows into your balcony area while trying to relax outside.
Negatives
Unfortunately, the night shift (auditors) were not very attentive to customer service/answering the phone (I finally gave up Wed night after no one answered after waiting and calling back several times to make a wakeup call. When I called my last day at 6 a.m. and asked for a 1:30 p.m. Late checkout as a Marriott Rewards member benefit. Allisha (sp?) tersely stated “1 o’clock is the latest” and I said fine and hung up. A few minutes later she called back and said the log books would allow it this one time (?) and hung up. (The hotel is not at capacity this time of year due to the hot summer season) I relegated her rudeness to poor customer service skills/training and have written a follow-up as well to Marriott customer relations. Also while checking out, I observed a front desk clerk berating and harassing a guest for making a suggestion about better customer relations. The clerk (Michael) yelled at the guest and told him not to question him and lighten up. When the guest asked for the mgr, the clerk yelled. “He’s not here”!! I advised the gentleman to contact guest relations immediately and report the incident.
Internet bandwidth is completely unacceptable (10 Mb LAN and no wireless access in the rooms!!) in this day and age of media rich websites and VPN access.. Authenticating to my VPN was an complete exercise in futility. As a hotel that caters to business professionals, additional bandwidth in the rooms should be an immediate priority.
Air Conditioning
Palm Desert is very warm this time of year (110 degree temps are normal) and an air conditioned room is not optional. The units in the rooms unfortunately are prone to “icing up” in the air intake vents which shuts down the unit even with the thermostat set at 72. Although maintenance was responsive to “deicing”, it occurred multiple times during my stay and I had to remove the cover of the unit to allow it to “thaw”. Very frustrating as well as difficult to keep the temp at a comfortable level. Hopefully, mgmt will recognize these issues and turn this into a great place to stay again.

  • Stayed August 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank sonoran_rain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palo Alto, California
Level 6 Contributor
139 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 17 August 2011

I spent three night at the Courtyard Marriott Palm Desert and was very please with quality of the hotel and service provide. My room was of a very nice quality, air conditioning was very good, furniture was of a very nice quality (the bed was great) and I had a huge TV to boot (I'm guessing it's about a 46" model). The employees were very nice and professional and they help me out a couple times on little problems I had.

I would recommend this hotel to anyone stay in the immediate area of Palm Desert.

  • Stayed August 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ochump
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Redmond, Washington
Level 6 Contributor
114 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
Reviewed 14 August 2011

This hotel was a superb choice; it was modern, clean, and quiet . . . and I slept well. While I did not use them, the amenities were nice - a large guest laundry room, business center, fitness center, spacious but not overdone lobby, pool with a "desert palm oasis" look and feel. Good value too at $89 booked through the hotel website for a Friday night stay (and that's not the AARP rate or any other special rate), though I imagine it's more expensive during the winter than in the brutally hot month of August.

Minor complaints, but will nonetheless grant a 5-star rating because these really aren't a big deal:
(1) Upon arrival, there was nobody at the front desk. I did the "hello, hello?" thing but nobody within earshot. So I had a seat in the lobby and a few minutes later, someone came. I understand that sometimes there is only one person on duty and he or she may need to answer nature's call, but maybe they could have a "be back in a minute" sign or something . . . or have self-check-in kiosks. But you'd think at 6:30 PM (a time when one might presume a fair amount of check-in activity) there would be at least two people working the front desk.
(2) This may seem a strange complaint, but the TV in the room was too big. TV sets shoudl be properly proportioned for the size of a room. Remember when mom said sitting too close to the TV was a bad thing?
(3) It is annoying that you cannot depart the hotel property directly to westbound Frank Sinatra Drive.
(4) Don't like the pillows that are closer to square-shaped than rectangle shape. Pillows for sleeping should be rectangular. Square pillows are for the couch.

  • Stayed August 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank kwa829
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rancho Cordova, California
Level 6 Contributor
136 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 1 August 2011

I stayed overnight with my family. Clean and maintained room. Kids slept on fold out couch in living area. Be sure to ask for sheets before you go up as there are none in the room for the fold out. The bed in the master bedroom was the most comfortable I have ever slept on!

Kitchen area was very nice and everything worked, spacious refrigerator and freezer. The climate control kept the room very comfortable, televisions in both rooms. The bathroom was huge, spotless and the shower had awesome pressure.

A simple but delicious breakfast was served in a great eating area- honey nut cheerios, cinnamon toast crunch, granola cereals, eggs with a side of cheesy potatoes and bacon, fresh fruit, yogurt, bagels and toast, coffee and cranberry, orange and apple juices.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank GSmith07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard Palm Desert

Property: Courtyard Palm Desert
Address: 74895 Frank Sinatra Dr, Palm Desert, Greater Palm Springs, CA 92211-2055
Region: United States > California > California Desert > Greater Palm Springs > Palm Desert
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 22 Hotels in Palm Desert
Price range (per night): $114 - $220
Hotel Class:3 star — Courtyard Palm Desert 3*
Number of rooms: 151
Reservation Options:
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Also Known As:
Courtyard Palm Desert Hotel Palm Desert
Marriott Palm Desert
Palm Desert Courtyard
Palm Desert Marriott
Courtyard Palm Desert California Desert

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