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“Old and Neglected”

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Residence Inn Palm Desert
Ranked #13 of 22 Hotels in Palm Desert
Las Vegas, Nevada
Level 4 Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Old and Neglected”
Reviewed 29 March 2012 via mobile

Stayed in 714. Room in need of cleaning and maintenance. Sloppy housekeeping. Had to call for TP, hair dryer, dishwasher detergent, coffee replacement, etc.
Unidentified goo on wall. Bathroom sink stopper jammed shut. Did credit me $100 on a 3 night stay, but never again.

Stayed March 2012
Helpful?
1 Thank Nancy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim Z, General Manager at Residence Inn Palm Desert, responded to this review, 20 July 2012
Dear Nancy M, thank you for taking the time to share your comments and I can assure you although I have been slow to respond to your posting all of the service issues had been addressed. Missing the basics is unacceptable and I am really sorry. We have systems which prevent results like this and when thats broken we lose customers. Please come back and give us another chance. We have a renovation scheduled for this summer, new WiFi in all of our rooms, and a great new attitude for doing things right the first time, in your case the second.

I hope you reconsider and see you soon,

Sincerely,

Jim Zeltner, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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346 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (113)
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English first
Orange County
Level 4 Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 17 March 2012

This is a lovely property. We were greeted nicely at reception by a helpful lady. We had a studio, which basic but fine. That being said, Residence Inn is not an inexpensive property, and I was disappointed to see where they miss the mark on the small things that matter. 1) Conditioner - this is not a luxury but a basic amenity! Really, women do not go without. 2) Soap - one bar to use for both the shower and sink? Inexcusable. I shouldn't have to make a call for either of these items.

Room Tip: Facing the golf course - an upper floor for view if you're ok with stairs.
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CAPatty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Cod, Massachusetts
Level 3 Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 March 2012

We arrived after an extended cross country trip from Massachusetts. We had requested a high floor on the Marriott website. We were given a room on the second (top) floor of the complex. No mention of no elevators and my husband and I are disabled.Spoke to desk clerk and explained situation. She told us there were no rooms on the first floor as hotel was booked up. So we lost one day of a much needed vacation unable to bring up our luggage and clothes. Requested a change of rooms for next day and promised a call first thing. No call. We had to initiate a change to a new room. I could not find a mention on their website mentioning the inaccessability issue for disabled. What bothered us was the attitude of not caring by front desk.
Also, we stay at Marriott properties almost exclusively. This was not one of their best hotels.Pool area small. Found the bed completely soft and sagging. Housecleaning very bad. New room bathroom very dirty and had to request housecleaning come down to reclean. Pots had been returned to the cabinets dirty with water in them. When I spoke to the cleaning mgr she told me that the maid would be sent back to the room as she needed to learn her job. Maid upset. Husband picked up magazines on coffee table to find flosser pic that had been left there and missed by housekeeping.The overall cleaniness left a lot to be desired. Garbage cans at pool overflowing for two days straight. Spilled stains over walkways left indefintely.Just felt dirty on top of problems mentioned. Very disappointed as we love this area. First time staying at this Marriott. Usually stay at the Courtyard in Palm Springs, much better.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Edie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Escondido
Level 6 Contributor
245 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
Reviewed 26 February 2012

Room 613. Hotel is next to the Courtyard. We stayed on points. Drain plug was disconnected, but a call to the desk had it fixed in 20 minutes. Repairperson also assisted us in the use ot the heater controls. There was a bit of noise, and the matress sagged materially. All else was good +. Lighting excellent. fParking good. Breakfast very good, with real plates. Full size refrig, micro, dishes and glassess. All service was top notch. No Elevators, so plan accordingly.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ranles76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Jose, Ca
Level 5 Contributor
79 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 20 February 2012

We had a 2 bedroom 2 bath unit with a living room, kitchen, patio and pool view. The room was comfortable and clean. The grounds were attractive. There is a nice laundrymat and exercise room. Monday, Tuesday and Wednesday there is a manager's reception with drinks and snacks. The breakfast each morning was great with a nice variety.
Another plus for us was that it is pet friendly.

Room Tip: There are no elevators so if you want a 2nd floor you must use the steps. The steps are wide and en...
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  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marsdencci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence Inn Palm Desert

Property: Residence Inn Palm Desert
Address: 38305 Cook St, Palm Desert, Greater Palm Springs, CA 92211-1794
Region: United States > California > California Desert > Greater Palm Springs > Palm Desert
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Palm Desert
#10 Family Hotel in Palm Desert
Price range (per night): $124 - $277
Hotel Class:3 star — Residence Inn Palm Desert 3*
Number of rooms: 130
Official Description (provided by the hotel):
With 350 sunny days a year, guests at our Palm Desert hotel enjoy stunning views of the Santa Rosa Mountains and outdoor activities like golf (over 30 courses) or tennis (over 150 courts) all year long. Shop at over 1,050 retail establishments, venture to several premiere casinos, or take the Palm Springs Aerial Tramway up to Mt. San Jacinto. Our property specializes in extended stays, so you can expect finding home comforts, including a fully equipped kitchen, spas, complimentary buffet breakfast and evening social receptions. Leave your grocery list at the front desk and come back to a fully stocked kitchen at night at our suites in Palm Desert, California. ... more   less 
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Also Known As:
Residence Inn Palm Desert Hotel Palm Desert
Palm Desert Residence Inn
Residence Inn Palm Desert California Desert

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