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“How many times do you have to ask for a menu?” 2 of 5 bubbles
Review of Ristorante Mamma Gina

Ristorante Mamma Gina
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Ranked #1 of 272 Restaurants in Palm Desert
Certificate of Excellence
Price range: USD 0 - USD 45
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Business meetings, Child-friendly, Special Occasion Dining, Bar Scene, Romantic, Groups
Dining options: Dinner, After-hours, Lunch, Full Bar, Parking Available, Private Dining, Reservations, Seating, Serves Alcohol, Takeout, Valet Parking, Waitstaff, Wheelchair Accessible
Description: Ristorante Mamma Gina has been a landmark in Florentine cuisine in Italy since 1956. Thirty years later, in 1986, California residents were able to get their very own taste of Italy as Ristorante Mamma Gina made its way to the United States.Since then we have been serving the desert with the best Italian food you can find on this side of the world. We pride ourselves on our authentic Italian cuisine, kitchen, and service. With white linens and a very classy atmosphere, Ristorante Mamma Gina is the perfect spot for your next date night or family get together. Bring your next special occasion to Ristorante Mamma Gina. Our Wine Room and Lounge are available for small private parties. For an intimate gathering our Wine Room accommodates between 10 to 18 people comfortably. For larger groups our Lounge accommodates parties up to 60 people. We have 4 sample menus to choose from, or you can always create your own. We're the next best thing to Italy itself! Come in for a traditional and authentic Italian dish. White wine with barrel on vineyard in Chianti, Tuscany, Italy Thinking of traveling to Tuscany, Italy for the real deal? Weekly or monthly rentals available at great apartments in Florence and Villas in Chianti area. We know just the right spots to travel and of course eat! Additional Business Information: Happy Hour: 4pm-close Dinner: 5pm-close Early Bird Special: 5-6pm
North Vancouver, Canada
Level Contributor
41 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 32 helpful votes
“How many times do you have to ask for a menu?”
2 of 5 bubbles Reviewed 25 February 2012

My friend and I showed up just after 4:30pm for the Early Bird Dinner....sat in the Bar area by the window....and there we sat....Finally someone came with water and the bar menu. Later came a server asking for our drink orders. We then asked for the Dinner menu. She came finally with the drinks but no menus. We asked again....Finally she brought them. There was nothing in the menu explaining the Tuscan $19.99 dinner as advertised in the local paper, so we asked about this . ' Oh! We have 4 menus...you want the Dinner special! ' She finally brought those and said: 'You only have 10 minutes to order from this menu.'
We had been there almost One hour before being given the correct menus....
Staff is too rushed and do not give time to their guests.
Mama Gina's has a good thing going, but if the staff does not pay attention to their guests, they will not have people returning a second time.

    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
2 Thank 43flutter8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pieratt, Owner at Ristorante Mamma Gina, responded to this review, 27 February 2012
First of all...Sorry for the not great experience..however I need to point out that this party was seated in our Lounge area with is based on first come policy. The Lounge at Ristorante Mamma Gina is based on our Happy Hour menu only. For the regular menu or our Early Bird menu our seating in in our main dining room area. We can serve any menu of course but only on request.
I'm assuming that this is the reason for the possible confusion of not understanding the customer request. The server in question is a wonderful young, professional and with a great attitude woman. The reason for the: " you have 10 minutes to order" is based on the fact that the Early Bird menu have a time limit as far as ordering and after the set time the computer will not allow the server to place the order.
I find that the review has not mentioning about the food, ambience or any comment on the actual service. Two star for not understanding the customer request, in my view, is a harsh review, perfectly acceptable but maybe not that fair. I will have the rest of "the people" make up their mind.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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620 reviews from our community

Visitor rating
    375
    151
    59
    21
    14
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Denver, Colorado
Level Contributor
26 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Enoteca Happy Hour is a great deal”
4 of 5 bubbles Reviewed 23 February 2012

Great prices on wine, apps, and pasta bowls in the Enoteca/bar area. Happy hour seems to last all evening. Could see how the formal side of the restaurant would be fussy and overdone- not so on the casual side.

  • Visited November 2011
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank Skidud313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pieratt, Owner at Ristorante Mamma Gina, responded to this review, 29 February 2012
Thanks...we have been working very hard to find a balance of quality,selections and prices to turn this new Bar in a success.
We are crazy busy and we think you.
Piero
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palm Desert, California
Level Contributor
187 reviews
119 restaurant reviews
common_n_restaurant_reviews_1bd8 47 helpful votes
“Tuscan Dining in the Desert”
5 of 5 bubbles Reviewed 28 January 2012

A long tradition of great food and great service make this a "don't miss" when you visit the desert. We continue to go back over and over again

Helpful?
Thank RonSlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indio, California
Level Contributor
19 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
“Love the food”
5 of 5 bubbles Reviewed 26 January 2012

True authentic Italian food served in a true Tuscan fashion. We love to go and eat dinner there the portions are large and e often split an entree.

Helpful?
Thank PeteVirginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indian Wells, CA
Level Contributor
76 reviews
70 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
“High prices, average staff, average food”
3 of 5 bubbles Reviewed 23 January 2012

Very high priced for what you get. There is better Italian for 1/3 the price. It is very popular, though, so maybe I missed something.

Helpful?
Thank CraigIndianWells_CA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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