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“Nice and Clean Hotel” 4 of 5 bubbles
Review of Ayres Suites Ontario Mills Mall

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Ayres Suites Ontario Mills Mall
Ranked #4 of 41 Hotels in Ontario
Certificate of Excellence
GreenLeadersGold level
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Nice and Clean Hotel”
4 of 5 bubbles Reviewed 28 March 2012

Stayed for one night while in Ontario. Very convenient walk to mall and close to freeway, but quiet. Room is clean.

Room Tip: Stayed on the north side, first floor near the pool with no problems.
See more room tips
  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Firstlimo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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530 reviews from our community

Traveller rating
    318
    148
    41
    12
    11
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155
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170
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (108)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Valley Center, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 17 March 2012

Our employees stay at Ayres Suites in ontario when we have to go to Audi and MBZ training at the factory. And we send all our employees there because we continue to have
excellent customer service in all areas of the hotel business..Your staff is always very friendly and happy . and to me that speaks volumes..
Thanks for continued service. we all appreciate it ... we for sure will be back ..

Tracy Dixon

  • Stayed March 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Tracy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novi, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 March 2012

I first stayed at Ayres Suites in September of 2011, then again recently in February 2012. The rooms are spacious, full of amenities, and well cleaned / maintained. There is "happy hour" for the guests throughout the week where they have complimentary beverages, and snacks which is a nice plus. There is also complimentary hot breakfast with made to order eggs/ omelets, but also oatmeal, a variety of cereals, toast, juices, fresh fruit...etc. There is a very nice fitness room with new elliptical equipment and even a yoga ball :) (That was a definite plus)! Although all of what I have said is GREAT in and of itself, what will stand out about Ayres Suites above the rest is their hospitality and genuine desire for each of their guests to have a wonderful stay. My first trip there, and again in February due to a mishap- my company credit card was declined at the rental car office. The first time it was late in the evening, I was in an unfamiliar area and a bit scared and frustrated. After failed attempts to reach someone at our corporate office (on the East coast - 3 hour time difference), I thought to call the hotel and ask if they could send someone to pick me up from the rental car office. Not only did they come to pick me up, they offered me a complimentary shuttle to places throughout the city so that I could conduct business as usual until my car situation was straightened up. That may have been a small gesture to the staff, but it made all the difference to me. The staff were very friendly, sympathetic to my circumstance and went above and beyond to make sure I was accommodated. I will stay at Ayres again and again when visiting the Ontario, CA area! Many, many thanks to the WONDERFUL staff of Ayres...you are the best!!

  • Stayed February 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Tenisha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Ayres Suites Ontario Mills Mall, responded to this review, 21 March 2012
Dear Tenisha -

It was an honor welcoming you as a guest of our hotel. Thank you for taking the time to let fellow travelers know about your experience on TripAdvisor. I am privileged enough to work with a wonderful group of people who take the guest experience very seriously, so I am pleased you were provided such exceptional service. I will be sure to share your comments with them so they know they are appreciated. We know it can be difficult to maneuver a new and unfamiliar place without a vehicle so are always happy to provide shuttle service to the airport and well as to businesses and shops within a 5 mile radius of the hotel. I am pleased you were able to take advantage of this service. We look forward to your next visit.

Sincerely,

Carlos Mendoza
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 21 February 2012

The front desk was very pleasant and helpful. The rooms were clean, updated and well taken care of. The breakfast was good and wait staff was very professional. Walking distances to restaurants and liquor stores. The mall is located right behind the mall.. Overall hotel was in a great location, great staff, beautifully landscaped...

  • Stayed February 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Ayres Suites Ontario Mills Mall, responded to this review, 23 February 2012
Dear Scheiblj -

Thank you so very much for your review of our hotel. It is wonderful to know that you found the accommodations, amenities, location and service satisfactory. Our goal has always been to give our guests an outstanding and comfortable hotel experience and I am very pleased we were able to do so for you. We look forward to your return.

Sincerely,

Carlos Mendoza
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas, Nevada
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 12 February 2012

We drove for 4 hours to arrive at check-in time of 3:00 and upon arrival was told our room wasn't ready. I explained that we were there for a funeral and didn't have the luxury of waiting around for the room to become ready as there were timed events we had to be at. The clerk then informed us that the previous guests had checked out late (not our problem for a confirmed reservation)
Then we asked for a luggage cart and she stated that she didn't know where they were but would try to find one. We eventually got the cart, got a room and everything seemed fine with the exception of the marble floors that had been cleaned with a sticky product.
For sleeping purposes this could also present a problem because they fail to tell you that a Amtrack train will zoom by all night; we are not used to trains at night so of course were woke up every time one went by.
And yes there was a breakfast and if you are a truck driver it was great but have stayed at many, many free breakfast places I would say this was the least healthy. No yogurt or fruit or cereals for adults. Fried eggs and fruit loops were the main attraction !!
Even after all of that the highlight was when we first went into our room and noticed that the TV had been taken out of the living room area (we had reserved a Suite) We immediately contacted the front desk so as not to get the blame for it missing and were told that they already knew about it...WHAT ?????? So I guess they thought we wouldn't notice ???
With some better management this could be a much nicer place however you can't stop Amtrack !!! so no we would never stay there again.

  • Stayed January 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Michele C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ayres Suites Ontario Mills Mall

Property: Ayres Suites Ontario Mills Mall
Address: 4370 Mills Circle, Ontario, CA 91764
Phone Number:
Region: United States > California > Ontario
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Ontario
#2 Business Hotel in Ontario
#3 Romantic Hotel in Ontario
#5 Family Hotel in Ontario
Price range (per night): $199 - $271
Hotel Class:3 star — Ayres Suites Ontario Mills Mall 3*
Number of rooms: 140
Official Description (provided by the hotel):
Welcome to the Ayres Suites Ontario at the Mills Mall. This unique hotel oasis combines the comforts and conveniences of home with the warm hospitality you’ve come to expect from the Ayres name. You’ll find all of the luxurious guest rooms at Ayres Suites Ontario at the Mills Mall are impeccably appointed with a full suite of complimentary amenities including our signature, triple sheeted Ayres Dream Sleeper beds, flat screen TVs, refrigerators, coffeemakers, microwaves, well lit work desks and Wifi, iHomes, hairdryers, curved shower rods, and hookless shower curtains. And every morning you will start your day right with our complimentary full American breakfast.The Ayres Suites Ontario at the Mills Mall is conveniently located next door to the Inland Empire's primary tourist attraction, the renowned Ontario Mills Mall. Revive your wardrobe at one of the largest shopping malls in North America and then relax in your luxurious suite afterwards. Also, tee off at the Empire Lakes Golf Course only one mile away. Other nearby attractions include the Citizens Business Bank Arena, the Ontario Convention Center, and Scandia Amusement Park! ... more   less 
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Also Known As:
Ayres Suites Ontario At The Mills Mall Hotel Ontario
Ayres Hotel Ontario
Ayres Suites Mills Mall Ontario

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