I called early inn the morning to make a reservation for my family including my elderly parents one whom is handicap and requires a handicap accessible room. I asked for 2 separate rooms, both with a king size bed. The lady on the phone said yes they have them and RESERVED my 2 rooms. After driving 4 long hours in traffic my family arrives. Parking was pretty empty besides 2 or 3 vehicles. I walk into the lobby to an unfriendly staff member who clearly doesn't want too be bothered by us, but I let him know I had reservations anyway, before I could say anything further he cuts me off saying that I don't have any reservations... Not one time did he greet me or make eye contact. He said only 1 room with 2 double beds was left for 85.00. After explaining that many father is handicap and that a double bed will not work. He turned off the lights and left. I will never return here not would I recommend anyone staying here unless you want some unprofessional rude people.