We had a very disappointing experience at Woody's on 12/5/20. I spoke with Christa and made a reservation for 12 people for a birthday brunch on 12/5/20 – as we had pretty good experiences there in the past for business and pleasure. I explained that it was for a b-day celebration and we did not want to be seated in the front parking lot (due to COVID restrictions) and requested the back dock patio area that was open. Christa was very accommodating and explained that they had a large party reserved for 11 AM with a 2 hr limit and if we came in at 1:30 PM we would be seated in the back patio as requested - give or take a short wait for clean-up. I called back 2 hours later and reduced the party size to just 8 people, making it easier for them to accommodate us. Upon arrival at 1:20 PM we were told by the doorman that it would be a short wait while they cleaned our table for 12 (I corrected him…it was only 8 after I called in – he looked perplexed). After about 30 minutes they said our table was ready at the end of the PARKING LOT right next to the main street. I explained that Christa reserved a spot for us in the back dock, but the doorman had no note of that in the reservation. The manager came out and told us rudely that there was no table for us in the back and that they don't make reservations for the back patio. I said Christa, who took our reservation, did tell us we would get a table on the back patio and that one should be available by 1:30 PM. I asked to speak with Christa and the manager refused, saying she was busy and she was one of their top waitresses and that she would NEVER say such a thing (essentially calling me a liar). He then said we could give up our reservation and wait for the back patio table, so I ask how long. He said I don't know. I ask if he had an estimate, like 15 minutes, half an hour, an hour...? He said NO, he had no idea. Normally I would have left that instant, but I explained to him that we had a 4 PM boat reservation that I could not cancel and 8 hungry people so trying to find another location nearby with waiting lists was not an option. He could care less! We reluctantly took the parking lot table in direct sunlight and loud cars driving by. Needless to say, we needed a lot of drinks to get over it and try to enjoy ourselves. We will NOT BE GOING BACK TO WOODY'S AGAIN, to say the least. They should have handled the situation much better – people make mistakes, but there is NO EXCUSSS for rudeness!
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