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Diana R
Deer Park, Wisconsin

Wonderful night!

5.0 of 5 bubblesReviewed 6 Feb 2024
The establishment exceeded expectation. Breakfast was provided at neighborhood restaurant. The room was recently remodeled. The price was lower than other motels in the city. Staff was helpful and friendly
Date of stay: January 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Best Western
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BWCRI GM, General Manager at Best Western Colorado River Inn, responded to this review
Responded 8 Feb 2024
Thank you for taking the time to leave a review. We appreciate your feedback.
We hope you will come back and see us again soon.
Stay Safe.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Restaurant
    View more hotels in Needles
    Reviews (1,118)
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    Traveller rating
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    Show reviews that mention
    All reviews restaurant next door free breakfast adjacent restaurant best westerns place to stay grand canyon room was clean dog area hash browns pool and hot tub would definitely stay here again staff was friendly dog park nice pool colorado river bw lobby
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    14 - 19 of 1,118 reviews
    Reviewed 22 January 2024

    When you get off a train at one o'clock in the morning, and you don't have to wait until the 3.00 pm check-in time, believe me, you're grateful.

    I had been worrying about this a bit, I'm very pleased management was so understanding.

    For the record, my room was fine, clean and of a good standard.

    Then disaster, an arctic storm hit America and my return train trip to L. A. was cancelled!

    Staff were very supportive at this stressful time, supplying me with numbers for local taxi firms to help me get to the nearest airport. However, I had to make several calls and (not unhappily) expected to pay for them upon checking out.

    Well, they were only local so I didn't have to. But it was nice to find that out. A bill I thought I'd have to pay, I didn't have to pay. In a small way, that made my day.

    Not only that, Diana the manager let me hang around the lobby and even watch TV while I waited for my taxi. Such small kindnesses make all the difference.

    If I can get my ESTA renewed and learn to trust Amtrak again, I certainly hope to return.

    A very good day at the Inn.

    Room tip: Note the early morning buffet at the adjacent Chilling Point is 6.00-9.00 am.
    Date of stay: January 2024
    • Trip type: Travelled solo
      • Value
      • Location
      • Service
    Thank Drusilla448
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    BWCRI GM, General Manager at Best Western Colorado River Inn, responded to this reviewResponded 24 January 2024

    Dear Drusilla448,
    Thank you for taking the time to leave a review. We appreciate your feedback.
    We hope you will come back and see us again soon.
    Stay Safe.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 13 December 2023

    The room was OK, but the breakfast is one of the worst we’ve ever been offered:(
    Hint: they have a nice coffee machine in the lobby of the hotel
    The breakfast was at a restaurant next-door, and looked like usual motel breakfast at first. However, they only had white bread to toast, the pancakes were inedible, and my spouse said it was the worst coffee he’d ever had.

    Room tip: Use the coffee machine in the lobby!
    Date of stay: November 2023
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank SB1114
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    BWCRI GM, General Manager at Best Western Colorado River Inn, responded to this reviewResponded 17 December 2023

    Dear SB1114,
    Thank you for completing the survey regarding your recent stay at our property.
    We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 10 December 2023

    I would recommend this hotel to travelers in Needles. The rooms were clean, did not smell and had no stains on the carpet or furniture. The location is great for getting on and off the freeway. There is some noise from the trains that travel by the hotel. It is not to bad. Breakfast had plenty of hot food. There were restaurants close making it easy to find a dinnern spot. Try the Wagon Wheel restaurant. Great atmosphere and food. I had one of the best steaks ever there.

    Date of stay: December 2023
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Best Western
    Thank lkotowski
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    BWCRI GM, General Manager at Best Western Colorado River Inn, responded to this reviewResponded 17 December 2023

    Dear Ikotowski,
    Thank you for taking the time to leave a review. We appreciate your feedback.
    We hope you will come back and see us again soon.
    Stay Safe.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 29 November 2023

    The whole staff including the manager and the clerks is so nice and friendly. They help solve my problem and try to fulfil our requirement during our stay. Although we had some issues with the bill and the breakfast, they can always solve them.

    Date of stay: November 2023
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Best Western
    Thank Tour599756
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 26 November 2023 via mobile

    Pool and spa were filthy
    Voucher for breakfast was void because the restaurant was closed Torn carpet Torn couch broken mattress
    Loose toilet seat had to tighten myself yuck Call the front desk from room many times, but no answer.
    You don’t need this after a long, all day drive with a family

    Date of stay: November 2023
    Trip type: Travelled as a couple
    1  Thank Navigate59110601760
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    BWCRI GM, General Manager at Best Western Colorado River Inn, responded to this reviewResponded 27 November 2023

    Thank you for completing the survey regarding your recent stay at our property.
    We're sorry you were unhappy - we'll work hard to fix the issue you experienced.

    On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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