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Thexprt7
Placentia, California

Ok hotel, noisy trains

2.0 of 5 bubblesReviewed 30 June 2018via mobile
Arrived late Friday afternoon, one desk clerk and had to wait in line almost 10 mins to check in. Clerk was friendly and helpful.

As others note rooms are a little dated and are in need of updating. Rooms were clean, beds were a little hard for our taste.

TV is way too small for the room (indicated update).

One thing, this hotel is right by freight train tracks and trains are constant. We counted 3 trains passing in less than 60 mins from 9-10 pm. Trains start again in the early morning. They were noisy enough to wake everyone up when they passed. AC runs constantly and is very noisy.

Based on the rooms, checkin in time too long and the noise of the trains we would recommend staying somewhere else.
Date of stay: June 2018
Trip type: Travelled with family
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    View more hotels in Needles
    Reviews (1,116)
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    Show reviews that mention
    All reviews restaurant next door free breakfast adjacent restaurant best westerns place to stay grand canyon room was clean dog area hash browns pool and hot tub would definitely stay here again staff was friendly dog park nice pool colorado river bw lobby
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    154 - 159 of 1,116 reviews
    Reviewed 26 June 2018

    This hotel was amazing. Great pool and jacuzzi. Comfortable beds. They offered free breakfast which we didn't use as we wanted to get going, but they offered us bagged goodies with juice, fruit and granola bars. Beds were great. My only issue was not getting a ground floor room, but I booked late so that is on me. Would definitely stay here again

    Room tip: If you are disabled, ask for first floor when you book, no elevators
    Date of stay: June 2018
    • Trip type: Travelled with family
      • Value
      • Rooms
      • Service
    Thank Candigirl41
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 21 June 2018 via mobile

    Really enjoyed this hotel for a night on the road for our cross-country trip via I-40 and US66.

    I had accidentally selected the wrong date. The 2 people at the desk spent quite a bit of time working with the booking service to get me a refund for my “nonrefundable” reservation.

    Date of stay: June 2018
    Trip type: Travelled with family
    Thank jefflapin
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 21 June 2018

    The rooms, hotel and staff at the BW were all great. The AC in our room worked wonderfully as being from SF it was hot!! Comfy beds, pleasant and helpful staff and walking distance to a few eateries. When back in Needles I will return to the BW.

    Date of stay: May 2018
    • Trip type: Travelled with family
      • Location
      • Rooms
      • Service
    Thank christie988
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 10 June 2018 via mobile

    Good rate. Easy check in. Very cute and comfortable. Very clean. Route 66 items for sale in lobby. Friendly staff. The double queen beds are very comfortable. After a long drive, it was just what I needed. Highly recommended. Thanks so much!

    Date of stay: June 2018
    Trip type: Travelled with family
    Thank Rose G
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Danny B, General Manager at Best Western Colorado River Inn, responded to this reviewResponded 11 June 2018

    Dear valued guest.

    Thank you for completing the survey regarding your recent stay at our property.

    As you found, we are pet friendly and we have a nice outdoor pool and spa and a hot tub. Our restaurant is
    the Giggling Cactus next door.

    Your business is very important to us and we value your feedback. By telling us what you liked about your
    stay and how we can improve, you are helping us deliver a superior experience for you and other guests
    in the future. We hope you will come back and see us again soon.

    My name is Danny Baker, CHA and If I can be of assistance in the future, please don't hesitate to contact me.

    Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


    Sincerely,

    Danny Baker, CHA
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 29 May 2018

    Yep part of Route 66,a small part. Good stay at Best Western as always. The lobby was fun with all kinds of Rt 66 memorabilia available for purchase. The room was noisy from the trains and trucks but it did not bother us. The best part of this place was the pool. What an Oasis. It Was beautiful!!!! Sat outside in the evening just relaxing and reading. Cushy chairs, landscaped with lots of desert flowers, fire features and umbrellas. Plus there was a restaurant within walking distance.

    Room tip: Be aware that the area is noisy but it is a train and truck center.
    Date of stay: May 2018
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank Margo I
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Danny B, General Manager at Best Western Colorado River Inn, responded to this reviewResponded 30 May 2018

    Dear Margo, what a great review, Thank you for completing the survey regarding your recent stay at our property. As you found we are so close to everything here.

    Your business is very important to us and we value your feedback. By telling us what you liked about your
    stay and how we can improve, you are helping us deliver a superior experience for you and other guests
    in the future. We hope you will come back and see us again soon.

    My name is Danny Baker, CHA., the general manager and If I can be of assistance in the future, please don't hesitate to contact me at 760-326-4552.

    Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


    Sincerely,

    Danny Baker, CHA
    General Manager
    Best Western Colorado River Inn

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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