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“Everything was great”

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Silverado Resort and Spa
Ranked #17 of 30 Hotels in Napa
Certificate of Excellence
Barcelona, Spain
Level Contributor
61 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Everything was great”
Reviewed 29 March 2012

We all gathered there for a wedding. The place is gorgeous. Our house was on the golf course and even in November this place was green and beautiful. I will go back one day I am back in Cali. Silverado people, keep on doing a great job. We were there for a short stay but I will never forget it.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dianazi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,309 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (474)
Date | Rating
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English first
Modesto, California
Level Contributor
99 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 28 March 2012

From the website, pictures & reputation, I expected more. When we walked up to our unit, there were used wine glasses sitting on the AC unit outside. We hadn't been in our room 10 minutes when housekeeping knocked, wanting to check the mini bar. Apparently, the previous guests left so late, housekeeping wasn't able to check it before we arrived. Our room had no thermostat....we had to get up and adjust the heater as needed. No creamer for our coffee, no in room safe, cramped bathroom. I did like the unusual shape of the shower & the fact that it had a small seat, but you had to open the door, then shut it at least partway to use the toilet. I will say that the room was clean & decorated nicely. It burns me that because it's the famous Napa Valley, so many places get away with charging rates for rooms that in any other town would go for at least 30% less. And the $20/day resort fee was a joke. We got ours refunded because we didn't get the newspaper (we stayed on a Saturday night), there was zero chance to use the tennis courts (it was raining) and since we were only staying the one night, we had no intention of using the fitness center. They have a lovely spa, but that is NOT included...it has a separate day use fee. Our friends had a 1 bedroom suite that looked nice, but if you're looking for a simple hotel room, just be aware that the Silverado Resort is nice enough, but may not live up to your expectations.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Travelbug121695
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fremont, California
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 March 2012

It's too bad such a beautiful resort fails miserably on serving its customers. The Grill restaurant for lunch was staffed appropriately for the crowd they just did not take into account the employee gatherings. We had to flag a bus person down to sit us as the host/manager was nowhere to be seen. Our waiter was one of three there but only he had responsibility for taking orders, the others too busy chatting away amongst themselves. The manager finally showed up but was not concerned about the status of the lunch room. Food was average. Had to interrupt and ask the bartender to assist us with our bill as the waiter never returned to close us out.
Our experience checking in was simple until we were told to see the bellman to show us how to get to our room and assist us with our luggage. After 5 minutes of waiting at an empty station we helped ourselves to a map and off we went to our room.
Room was clean and spacious.
Checking out was more of the same. Two managers were too busy chatting to assist the 7 guests in line where only one person working behind the desk was in slow motion. Other guests may have missed their flights.
In a world class area with numerous top notch choices to choose from you can be sure the Silverado Resort will not be on our list in the future.

Room Tip: Stay away from the parking areas. Rooms are not very sound proof.
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MCFarr1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHV, CO
Level Contributor
54 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 27 March 2012

We enjoyed a weekend in Napa with good friends and really loved the three bedroom house that we reserved at the SIlverado resort. Check in and out, and service were excellent. The facilities are a bit dated. Our house felt a bit like Grandma's home with its older, but very well maintained, furnishings. We were there to celebrate a birthday and the resort thoughtfully delivered a 1/2 bottle of wine to our room upon arrival. Although we didn't take advantage of many of the hotel's amenities, we did brunch at the Grill. It was a fine buffet, though perhaps a bit pricey at $24/person. Overall, we really like the SIlverado Resort and we would return.

Room Tip: Consider the larger houses, complete with kitchens, sitting areas and dining rooms all located right...
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  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank snorklefamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LegendaryNapa, Service Ambassador at Silverado Resort and Spa, responded to this review, 28 March 2012
Thanks for your review! We were happy to hear you had a good time while you were in Napa and hope to see you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 26 March 2012

Just got home from two night at Silverado with friends. This is our second time staying here. It's less than an hour from home, but what a great way to relax and really refresh. We did golf, tennis, spa, gym on property and took in the great sights and restaurants in the area the rest of the time. My pedicure by Dyan was the best ever! Be sure to request her--she is not only a great manicurist, but such a wonderful and interesting person. The rooms were comfortable and clean and the service great. The guys really loved the golfing and were so happy with the service. We were given a very early check-in (9:30 am--seriously, who does that?!?!?!) so we were able to drop off our stuff in room before heading off to the greens and spa. We didn't go wine tasting, but if that's what you're looking for, you can't do better than Silverado Trail.

Room Tip: Rooms on ground floor with fireplace are best.
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  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LegendaryNapa, Service Ambassador at Silverado Resort and Spa, responded to this review, 28 March 2012
Thank you for taking the time to let us know about your stay. We are so very happy to hear that you enjoyed your time here and will make sure we pass along your praise to Dyan in our Spa Salon. Thanks for being returning guests and we will look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Silverado Resort and Spa

Property: Silverado Resort and Spa
Address: 1600 Atlas Peak Rd., Napa, CA 94558-1425
Phone Number:
Region: United States > California > Napa Valley > Napa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Napa
#7 Luxury Hotel in Napa
#7 Business Hotel in Napa
#11 Family Hotel in Napa
Price range (per night): $354 - $709
Hotel Class:4 star — Silverado Resort and Spa 4*
Number of rooms: 380
Official Description (provided by the hotel):
Silverado Resort and Spa is a luxury resort in the heart of the world-famous Napa Valley Wine Country. Whether you come to the Northern California area for relaxation, adventure or business, find it here. Located just an hour north of San Francisco, Silverado is tucked away from the city while still being close to the Bay Area action. The soothing, full-service spa sets the stage for relaxing comfort, offering massages, facials, manicures, pedicures and more. But there's more to Silverado Resort and Spa than just soothing stays. Two PGA championship golf courses, which are overseen by World Golf Hall of Fame member, lead golf analyst for NBC Sports, and resort co-owner Johnny Miller, 13 lighted tennis courts, and biking and hiking trails on-site ensure excitement at every corner. And thanks to its Napa Valley Wine Country location, it's all close to more than 400 wineries. The fine and casual dining within the resort's restaurants pair nicely with local wines. The elegant styling and picturesque Northern California views makes it one of the most sought after wedding venue destinations as well. Or you can simply take it all in from the patio of the newly opened Market and Bakery, strategically situated at the front of our historical Mansion, while you enjoy a coffee and pastry in the morning or a glass of Napa Valley wine while sitting at the edge of our fire pit in the evening. It's all designed to ensure the authentic Napa Valley Wine Country stay for any and all visitors. ... more   less 
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Also Known As:
Silverado Hotel Napa
Silverado Resort Napa
Silverado Resort And Spa Napa, Napa Valley, CA

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