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Reviewed 1 April 2018 via mobile

We stayed here for 2 nights and I guess I need to do more research before I pick another Comfort Inn! This is the first time I’ve had a bad experience at a Comfort Inn. You know the walls are going to be thin when each room has a white noise machine AND a sign in the bathroom telling you that Monterey is a busy tourist area and it can be loud and that you can get ear plugs from the front desk!

I’ve stayed at multiple hotels in Monterey and never experienced being able to hear the neighbors talking (not even loudly) and sneezing! The floors feel dirty and the towels are so dingy that it’s disgusting! I even found a hair hanging from one of our NEW towels. The towels had spots of whatever didn’t wash off from the last guest and the door to the room was so difficult to open that we finally had to figure out you had to pull, push down on the handle and then shove it open. What a pain when you are carrying a lot of stuff!

The parking lot is very small and the area of the hotel isn’t so great! We are surrounded by a bunch of motels.

NEVER staying here again!!!

Stayed: March 2018
Thank 707Kat916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management247, Front Office Manager at Comfort Inn Monterey Bay, responded to this reviewResponded 7 April 2018

I am sorry to learn about your experience as our guest and that we failed to meet your expectations during your recent stay, Kathleen. Please accept my apologies for the impression we left. I appreciate you bringing your situation to my attention so that we can improve our accommodations to ensure our guests are much more comfortable. On behalf of all of us here at Comfort Inn Monterey Bay, we thank you for being our guest and we wish you the best in your future travels.

Sincerely,

Samantha
Front Desk Manager
831-373-3081

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2018 via mobile

Finding affordable hotels under $100 a night during spring in California can be challenging, but this hotel works. The location is close to downtown and the fairgrounds. The only issue is noise. The hotel is well aware of this and even provides a white noise machine in the room. Unfortunately, we had a room on the second floor near a staircase and noisy guests. There will be planes overhead guaranteed. The room was always very clean, the staff very friendly, and a decent breakfast.

Stayed: March 2018, travelled as a couple
Thank 4catcouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management247, Front Office Manager at Comfort Inn Monterey Bay, responded to this reviewResponded 7 April 2018

We are happy you enjoyed our convenient location, clean rooms, and friendly team during your recent visit to Monterey, 4catcouple. Thank you for sharing a detailed review of your stay at our hotel and letting us know you had an enjoyable experience as our guest although we apologize for your noisy neighbors. All of us here at Comfort Inn Monterey Bay thank you for supporting our business and we hope to serve you in the future

Best wishes,

Samantha
Front Desk Manager
831-373-3081

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2018 via mobile

After reading the reviews on Comfort Inn I was excited to stay there while vacationing in Monterey. However, our experience was not ideal. We had work that needed to be done in the evening that requires WiFi. At 8:30 pm we noticed that the room did not have working WiFi, so we called the front desk who nicely directed us to Macrotech. After spending 15 minutes on the phone, I learned that management had already been told that the WiFi hadn’t worked the previous week and had yet to fix it. When I told the staff, she was very apologetic and told me that she had alerted the owner but maintenance hadn’t come out. WiFi is a pretty basic part of a stay these days and to not have it and still advertise it, can be highly problematic for travelers who need to eat work done.

Stayed: March 2018, travelled as a couple
Thank Monica R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management247, Front Office Manager at Comfort Inn Monterey Bay, responded to this reviewResponded 7 April 2018

Dear Monica,

I am sorry to hear about the experience you had at our hotel. Please accept my sincere apologies for your inconvenience and frustration with the WiFi not working during your stay. You will be happy to know that our WiFi has since been repaired. On behalf of our entire team, we thank you for choosing Comfort Inn Monterey Bay and we hope to have another opportunity to serve you in the future and provide you with a much more enjoyable visit.

Kind regards,

Samantha
Front Desk Manager
831-373-3081

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2018

This was our first visit to the Comfort Inn Monterey Bay and we really enjoyed it. Check in was fast and very helpful, parking was plentiful, our room was very clean and the bed was comfy too. The breakfast was perfect and it's always nice to see a hotel encourage guests to enjoy their breakfast on the patio or in their rooms. Thank you very much and we'll see you next year, Ken N

Room Tip: Enjoy the white noise device in your room, it's nice
  • Stayed: February 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank ken420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management247, Front Office Manager at Comfort Inn Monterey Bay, responded to this reviewResponded 3 March 2018

We love that you had a perfect first visit with us in Monterey, Ken! Thank you for acknowledging our hospitable accommodations, clean rooms, and dreamy beds. It means the world to us to hear that we have been successful to impress you and provide a most perfect experience for you. Thank you for being our guest and taking the time to share your excellent feedback. We look forward to your return trip!

Cheers,

Samantha
Front Desk Manager
831-373-3081

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2018

I visited in December and there was construction. The room was clean and decent size. The shower was very small and the fixture inside the shower made it inconvenient to move around. The full breakfast is really great and there's a dedicated dining room with an attached patio that is nice. The hotel is easy to see from the road and has a great central location for exploring Monterey and the surrounding area. I would definitely stay here again.

  • Stayed: December 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Joshua G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management247, Front Office Manager at Comfort Inn Monterey Bay, responded to this reviewResponded 3 February 2018

Thank you for your detailed review and feedback on your recent stay, Joshua. We are pleased that our spacious rooms, complimentary breakfast variety, and ideally situated location were comfortable for your visit to Monterey. It was our pleasure to have you as our guest and we look forward to your next trip. Thanks for choosing Comfort Inn Monterey Bay.
Kind regards,
Samantha
Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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