I would have loved to have raved about this hotel. I'm not that picky (see my other reviews) but, in my opinion, this property didn't live up to the reviews I saw here on Trip Advisor. Little things count for a lot and there were lots of little problems that added up.
We booked a two double bed room in part because the photos on the hotel website showed a large room with a sitting area in addition to the beds which is what we wanted. When we got to the room and saw what my friend termed a "dorm room" we were quite disappointed. We went down and mentioned it to the desk clerk who said, "Yeah, the rooms on the website are the deluxe rooms, but we only have four of those." The rooms have obviously been redone but, oddly, there is a large space (which we dubbed "the dance floor" with a lamp and nothing else. Perhaps a comfy chair or a table and chairs? The dirty, scuffed pocket door to the bathroom could do with replacing as well.
Then we discovered the refrigerator was full of water, the main desk light was burned out, there was a single lone coffee pod for the machine and the cable didn't work properly (messages on the screen to call Comcast were discouraging, to say the least). Crawling around under the desk, trying to diagnose the light problem, it was evident that the room wasn't well vacuumed (someone bought a nice new article of clothing at Kohls judging by the tag I found there...) To be fair, these problems were fixed, cheerfully. Better routine maintenance would be helpful. We'll look elsewhere on our next visit to the area.
- Official Description (provided by the hotel):
- Steps to the Pacific Ocean and historic Cannery Row - some rooms with ocean view! Luxurious boutique-style hotel completely remodeled summer of 2010. ... more less
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- Also Known As:
- Holiday Inn Express Monterey - Cannery Row Hotel Monterey
- Holiday Inn Monterey