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Reviewed 6 April 2018

  • Stayed: March 2018, travelled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Ramada
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
RamadaModesto, Guest Relations Manager at Modesto Hotel, responded to this reviewResponded 8 May 2018

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Reviewed 5 April 2018

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
RamadaModesto, Guest Relations Manager at Modesto Hotel, responded to this reviewResponded 8 May 2018

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 21 March 2018 via mobile

HORRIBLE customer service and the place is DISGUSTING & overpriced especially for how dirty and run down that it is! NOT Wyndham standards and being reported to corporate too! The manager and front desk personnel are rude and clueless! Under renovation and pardon the dust is an understatement. Everything in the room is stained and in terrible condition and when you open your curtains it overlooks the pool that looks like a moat with 30+ old toilets sitting around! During the day the back entrance is left open so anyone can get in with workers coming and going and being noisy with dirt and dust everywhere!

Stayed: March 2018, travelled on business
2  Thank Randy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RamadaModesto, Guest Relations Manager at Modesto Hotel, responded to this reviewResponded 22 March 2018

Dear Randy,
First and foremost allow me to apologize for failing to meet your expectations during your recent stay at our property. I do not recall having an encounter with you, but truly wish we had so that we could of made your experience right! I understand that renovation projects may be concerning for all guests which is why we fully disclose the current status of our property to our guests'. The renovation project poses minimal noises since we have meticulously planned it to commence in a building by building pace, leaving the 2 buildings where we house guests completely un-disturbed. I invite you to provide us another opportunity to better serve your accommodation needs once our project is complete.

Best,
Stephanie Z.

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Reviewed 19 March 2018

Just a Terribly run Hotel ! I was guaranteed a $ rate in writing and when we arrived we were told they would NOT honor the AAA $ rate they sent us a confirmation of our stay in writing.

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
1  Thank Pat B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RamadaModesto, Guest Relations Manager at Modesto Hotel, responded to this reviewResponded 22 March 2018

Dear Pat,

We apologize for any confusion, we do not provide written guarantees, however if you do have a AAA membership I will be more than happy to adjust your rate, granted no other discounts were applied please contact us directly so we may rectify this for you.

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Reviewed 19 March 2018

We got here, not knowing when I’d booked awhile ago that there was construction underway. Very disappointed about not having a pool. However, we were upgraded to a king suite and have enjoyed a relatively quiet stay on a Saturday night. The front desk is not really noticeable due to the construction and I have found it a bit confusing maneuvering the various detours. Lots of food choices within walking distance. As a family of four with two young kids we felt comfortable roaming the streets after 8pm looking for a restaurant we would all agree upon. Comfortable beds, clean rooms. Close to the freeway, so quite a bit of road noise.

Stayed: March 2018, travelled with family
Thank Auntyam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RamadaModesto, Guest Relations Manager at Modesto Hotel, responded to this reviewResponded 30 March 2018

Dear Guest,

We would like to thank you for your feedback in regards to your recent stay. We apologize if the renovation project was not disclosed to you, and hope it was of minimal disturbance to you as we on a daily basis find ways to ensure there is no guest disturbance. I hope that the next time your travels bring you to the Modesto area you will come and enjoy the state of the art facility that is being created! Should there be anything further we may be of assistance with, please do not hesitate to give us a call.

With Anticipation,
Stephanie Z.

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