I have traveled and stayed in hotels for decades. This is by far the WORST hotel I have ever been in. It seemed like it was going to be great at the beginning. They let me check in early, but checked me into a dirty room. The phone didn't work in the room, but I called from my cell and was put into another room. The air conditioning was not working and the first night was 78 degrees and I slept very little. In the morning, all I wanted was a nice hot shower. Instead, it was luke warm water, at best! No blow dryer in the room. I was told by the front desk, you come here. I had to go down with wet hair and get a blow dryer. When I was leaving in the morning, I spoke to the front desk about the water and air conditioning. I was told it would be looked at. In the evening when I returned, my room was still 78 degrees and had not been cleaned. I was too tired to argue with them and had another sleepless night sweating. In the morning, I should not have been surprised to have another luke warm shower with no shampoo. I had to rush to meetings, but when I returned, my room was not cleaned and still hot. I called the front desk and they said they would send maintenance immediately. Claudio was the only bright spot. He did come after a while and fixed the hot water and replaced the entire air conditioning unit. I had called the regional number after my first day and to date have never heard back. I finally called and reached the Assistant Manager, who after hearing everything that had happened, could only say he would talk with his staff. He didn't offer any compensation, discount, or anything for all of my problems. DON'T EVER STAY HERE!!! You will be sorry.
- Official Description (provided by the hotel):
- Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more less
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- Also Known As:
- Extended Stay America Milpitas
- Extended Stay Milpitas
- Milpitas Extended Stay