I booked here because I was traveling with my wife & baby boy as well as another young couple who had a baby & we didn't want to have to worry about a taxi. When we got to the airport we called for a shuttle and were told where to meet it. When we met the shuttle not everyone would fit and that those of us who couldn't fit would have to pay for a taxi because the shuttle wouldn't make another trip to pick us up! It was the drivers last run of the day! Other shuttles that were full were pulling over to tell there clients that they'd be right back while ours said your out of luck! So I was left on the curb while my family was taken to the hotel! I got a cab with 2 other ladys that told me they had called for a shuttle over an hour earlier and had been waiting that long on the curb! So the shuttle was over full because the hotel won't be bothered to come pick you up until it is ready to whenever that may be??? Once at the hotel it was late 11pm and we hadn't eaten dinner yet so we asked about food and were told the only thing available at that time of night was for us to walk to a gas station quik mart about a 1/4 mile away!
When I went out to get a bottle of water from the vending machine the lobby smelled of cigarette smoke because the desk clerk was standing outside smoking while holding the door open with one foot! Not only did this allow the stinky smoke to waft right in but it's illegal to be that close to the entrance of any building and smoke!
I'll NEVER stay with this hotel again and neither should you!
- Official Description (provided by the hotel):
- Discover the ideal fusion of style and function at Sonesta Silicon Valley. In a city rich with technology, this boutique-style Milpitas hotel offers a comfortable home with ease and convenience during visits to the San Jose / Santa Clara area. ... more less
- Reservation Options:
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- Also Known As:
- Beverly Heritage Hotel
- Beverly Heritage Milpitas