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Reviewed 17 October 2020 via mobile

We stayed 3 nights - 2 in Meadows Edge and 1 in Timber Ridge. The cabins are lovely, clean and comfortable. The heated bathroom floors are a nice touch. We enjoyed sitting on the porch chairs and enjoyed the hot tub with the night sky. The star gazing is incredible.

The fireplace does a nice job of heating the room and adding a romantic flair.

The proximity to the national park 2 south entrances is a really big plus. They have a store on property with some snacks and other misc goods. The breakfast was quiet tasty. We were able to sit inside and enjoy. For dinner it was only outside seating - bundle up!! The dinner was ok, ate 3 nights and the hamburger and fries were our favorite. It’s not on the menu but know you can order one.

The wifi is only available at the lodge restaurant. Service was spotty in our cabin.

Erin and Tim treated us very well and helped make our stay enjoyable. Thanks for going the extra mile with our “to go” breakfast on our last night due to our Early departure.

Overall we were very pleased to find a nice place near the park.

Date of stay: October 2020
Trip type: Travelled as a couple
2  Thank BKSNtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2020

Finally there is a wonderful place to stay near the under-appreciated Lassen Volcanic National Park. This resort has only seven rooms and a very large restaurant and bar (with diminished capacity during COVID). We had a separate cottage (all but two rooms are cottages) with fireplace, hot tub, porch and sleeping loft. The king bed was very comfortable. The entire place was exceedingly private and quiet. The included breakfast had a good selection. The bar had a great beer and wine menu. The dinner menu was limited but in three nights only one dish was disappointing. The filet mignon was particularly well prepared. Our only nit was that breakfast is not served until 8 (the confirmation said 7:30). We wanted to get an early start to climb Lassen Peak so earlier would have been better. Similarly, the box lunch was not ready until 9.

Room tip: We stayed in Meadow's Edge, the last cottage on the property.
Date of stay: September 2020
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank H6452WNmichaelh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2020

Very well-maintained and modern small resort. Our cottage (Timber Ridge) was well-equipped with large shower, coffee maker, gas fireplace, heated bathroom floors and television. Small porch had comfortable adirondack chairs. For those of you with IAD (Internet addiction disorder), the wireless signal was mostly non-existent, and LTE was very weak. Setting is beautiful and relaxing, although given the smoke pollution from fires currently raging throughout California, the smoke from the evening group fire pit was not the best idea. The restaurant had lots of outdoor seating with views (including a very active hummingbird feeder), but the server's "almost as good as wagyu beef" recommendation oversold a flavorful but very tough and not cheap ribeye steak.

Room tip: Look at the map on their website to pick cottage further from Highway 36.
Date of stay: August 2020
    • Location
    • Rooms
    • Service
3  Thank jworks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2020 via mobile

My husband and I just stayed at HRR, and we had a good time overall. The setting is picturesque and very close to Lassen Volcanic National Park. Watching the meteor shower from our own mini hot tub was very cool. The food at dinner was better than expected—especially the chocolate cake!

The staff needs better training, though. The receptionist wasn’t wearing a mask when checking us in or out. While showing us into our cabin, she put one on over her mouth, but not her nose. A manager sitting inside the lodge had his mask under his chin while interacting with staff and guests. Restaurant hostesses, servers, and bussers seemed inexperienced at service, resulting in some awkward moments.

Our cabin looked nice, like in the photos. We opened the windows overnight for a much-needed breeze, but we could hear noise from the road. If installing A/C isn’t an option, at least add shades on the upper windows so that sunlight doesn’t stream in early, waking up your guests and heating up the room. Cold drinks in the fridge (even water) would be a nice touch.

We were told that due to COVID, breakfast would be served in our cabin rather than the restaurant. (BTW, both lunch and dinner were served on the deck...why not breakfast?) Anyway, we were OK with a cold breakfast, but “fresh hand-cut fruit cup” turned out to be melon cubes; the coffee cake slice tasted dry/old; and the sticky bun had a hair baked into it.

We knew HRR would be rustic, but we selected it for the promise of luxury and premium amenities. Given the location, we relaxed our standards, but we still expected a level of thoughtfulness toward the guests’ experience. We’d love to see HRR live up to its potential!

Date of stay: August 2020
Trip type: Travelled as a couple
2  Thank NewYorkLu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2020

This was our first time visiting the area and Highlands Ranch seems to be the nicest property around. The landscaping was really nice, the cottages clean and comfortable, and social distancing was pretty easy given the small size of the property.

However, my 2 gripes:
1) Breakfast. We paid a small fortune as a family of 5 to stay here, but the price also included a hot cooked breakfast each morning. We weren't informed that they were no longer doing hot cooked breakfasts but instead delivering a cold breakfast each morning (2 hard boiled eggs, 2 baked goods (not freshly baked from the looks of it), a fruit cup, yogurt and 4 small cheese cubes). Included also was coffee, tea or hot chocolate & OJ. So the breakfast was a bit lackluster - but then we got the same exact breakfast 2 days in a row! I feel they could have swapped out the pre-packaged cinnamon roll & small muffin for something different at least the next day. It felt cheap and lazy to be honest.
2) Room noise. The rooms are right by a busy road where trucks come flying down all hours of the day. A noise machine is included in the room, but it's still LOUD. I'm not sure what they could have done differently but if you're a light sleeper you may struggle.

The hotel staff was overall pleasant and helpful. If you're a mask wearer though note that though it says masks are required inside only about 50% of the staff was masked. That made my family and I very uncomfortable.

Room tip: Furthest from the highway if you're a light sleeper
Date of stay: July 2020
    • Value
    • Sleep Quality
    • Service
4  Thank SLDSanFrancisco_CA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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