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Reviewed 8 March 2014

It was listed as $195. We had a free night here, and that wasn't worth it. . You still pay $18 valet parking. The photos fail to show the neighborhood, which isn't that great, and next to a huge billboard. Our room looked down on an apt building's patio with exercise equipment...some view! The breakfast was in a converted room on the 2nd floor with 7 small tables...only allowing 2 to sit at a table. It was very stuffy. We won't be staying there again, and quite honestly we're disappointed with HIExpress standards anymore. Many HIExpress have de-franchised. One said because they were supposed to put in an indoor pool. I don't think there was room for a pool in this one...there was hardly room in the lobby!

  • Stayed: February 2014, travelled with family
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1  Thank noname24681012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Century Park Hotel, responded to this reviewResponded 24 March 2014

Dear noname24681012,

Thank you for taking the time to provide feedback on your stay. It is unfortunate to see you did not fully enjoy your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2014

I stayed at the hotel for one night, and Troy at the front desk was extremely helpful. He provided me with all of the advice I needed whether it was driving, walking, or taking the bus. He pointed out restaurants and other activities in the area. He was also very accomodating within the hotel making sure I had everything I needed and was well situated.

  • Stayed: March 2014, travelled on business
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1  Thank Lee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, Manager at Century Park Hotel, responded to this reviewResponded 8 April 2014

Dear Lee S,
Thanks for the review and positive words about Troy at our front desk. We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise.

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Reviewed 5 March 2014

The staff were friendly; they upgraded us to a suite which had a strange 2-strory layout but very little city noise. Easy walk to food and shopping and offices nearby. I caught an Uber in 4 minutes!

Comfortable bed, good bathroom. No complaints.

  • Stayed: February 2014, travelled on business
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1  Thank drmrussellphd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Century Park Hotel, responded to this reviewResponded 21 March 2014

Dear drmrussellphd,

Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. I am delighted to hear that you were satisfied with your stay. It encourages our team members to work even harder and consistently delight our guests. Your patronage and support to the hotel is very important to us and we look forward to welcoming you back in the near future. If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

We value you as our guest and hope you will continue to choose IHG for your future travel needs.

Sincerely,

Lera P
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2014 via mobile

Here for work - very impressed. Got a corner room on the third floor - it was massive! Even had some potted plants. Staff were friendly and free standard breakfast. Only issue I had was no gym. If you don't want to drive anywhere to eat then go next door to the courtyard marriott which has a great little bistro open til 11. Got some flatbread pizza and a drink. Would say here again

  • Stayed: February 2014
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Thank Pete D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, Manager at Century Park Hotel, responded to this reviewResponded 8 April 2014

Dear Pete D,
Thank you for the feedback and we appreciate you trying us again on your next visit. Our housekeeping team really works hard and we pride ourselves on cleanliness. We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment.

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Reviewed 12 February 2014

I thoroughly enjoyed my stay at the Holiday Inn Express Century City location. The hotel service was excellent, the hotel representatives were well trained, fast and efficient. I will definitely stay at this hotel my next visit to L.A. I will recommend this hotel to all of my friends, family and work colleagues in Dallas Texas!

  • Stayed: February 2014
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Thank DallasGirl2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, Manager at Century Park Hotel, responded to this reviewResponded 8 April 2014

Dear DallasGirl2014,
We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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