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“Nice hotel but does not upgrade SPG preferred plus members”

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SLS Hotel, A Luxury Collection Hotel, Beverly Hills
Ranked #26 of 353 Hotels in Los Angeles
Certificate of Excellence
Reviewed 3 June 2012

We liked our stay but we were disappointed at not receiving an enhanced room.

Stayed: May 2012, travelled with family
1  Thank TravelerFr0mMaryland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLSBHManager, Manager at SLS Hotel, A Luxury Collection Hotel, Beverly Hills, responded to this reviewResponded 7 June 2012

Thank you for your recent visit to SLS Hotel at Beverly Hills. I'm sorry to learn that you were disappointed with the inability to upgrade you during your visit. We truly value our SPG guests, and do our best to accommodate all upgrades, but pending on our availability unfortunately it is not something we can guarantee. Thank you for your understanding, and we do hope to welcome you back to SLS Hotel at Beverly Hills in the near future! Until next time...Sparkle Like Sunshine!

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1,244 - 1,248 of 1,851 reviews

Reviewed 2 June 2012

Upon first arrival to the hotel it look very nice. But once inside it was really but yet still very chic. I was greated by a very nice customer service rep and given the key to my room. Upon entering the room there was a nice treat for me with HAPPY BIRTHDAY messages on there. OMG I was so excited, how nice of the hotel to add this special touch for me! Room service was amazing I met friends in Beverly Hills and we all were able to get dressed in my hotel one of my friends forgot trousser socks and was able to obtain a complimentary pair from the hotel. Now that's service! The complimentary guest shuttle is very VIP Exclusive, when you step out everyone thinks your a star for sure. This hotel is rated 4 DIAMONDS I now know why this is a very nice, and exclusive hotel, within walking distance to a nice mall and restuarant, and a short drive to hollywood.

Overall this hotel is amazing I would never be able to stay in anything but a 4 diamond hotel from here on!

Thanks SLS for making my Golden B-Day the BEst!

Room Tip: Not just call and make sure you have a room I guess. But my room was nice didn't look or see any...
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  • Stayed: May 2012, travelled with friends
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Thank Taneisha J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLSBHManager, Manager at SLS Hotel, A Luxury Collection Hotel, Beverly Hills, responded to this reviewResponded 7 June 2012

Happy Birthday! Thank you so much for letting us be a part of your celebration, we are so pleased to hear that we exceeded your expectations! Whether it may be business or pleasure, we look forward to welcoming you back to SLS in the near future!

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Reviewed 1 June 2012

Never have i experienced so much attention to detail and courtesy at a hotel.
The food was obviously amazing, but the service is really just incomparable to other hotels.

  • Stayed: April 2012, travelled with family
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Thank Anne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLSBHManager, Manager at SLS Hotel, A Luxury Collection Hotel, Beverly Hills, responded to this reviewResponded 7 June 2012

The pleasure was all ours! We look forward to welcoming you back to SLS Hotel at Beverly Hills soon!

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Reviewed 31 May 2012

Our stay was exeptional. The rooms were comfortable, modern and well decorated. It could have used a few brighter lights but that was the decor and charm of the room. One small note, there was only a cubboard where one can keep your clothes so if you have a lot of smaller items, there are shelves for that. The bed was excellent and the linens were awesome.

The service, reception and the house car were great. Our expectations were exceeded! A real pleasure to stay. Highly recommended!

  • Stayed: May 2012, travelled on business
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Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLSBHManager, Manager at SLS Hotel, A Luxury Collection Hotel, Beverly Hills, responded to this reviewResponded 7 June 2012

Thank you for your wonderful comments. I'm so pleased to hear that you enjoyed your recent visit to SLS! We look forward to welcoming you back in the near future! Until next time...Savor Life Slowly!!

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Reviewed 31 May 2012

Just stayed at the SLS. Loved ALMOST everything about the hotel. Location great, staff great, pool great, gym great, but the rooms could use a little help. The lighting is extremely poor. For women who wear makeup it's a problem. I resorted to propping a hand mirror on my lap top near the window to try and get additional light and that didn't even work. Also, our room had a bath tub that was made into a shower which was a bit awkward. Besides those 2 things all was great!

  • Stayed: May 2012, travelled with friends
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Thank off2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLSBHManager, Manager at SLS Hotel, A Luxury Collection Hotel, Beverly Hills, responded to this reviewResponded 6 June 2012

Thank you for the recent review. I'm pleased to inform you that we are nearly complete with our lighting project for all 297 rooms which will significantly amplify the lighting in the rooms and bathrooms. We do look forward to welcoming you back to SLS Hotel at Beverly Hills! Thank you again!

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Additional Information about SLS Hotel, A Luxury Collection Hotel, Beverly Hills

Address: 465 South La Cienega Boulevard, Los Angeles, CA 90048 (Formerly SLS Hotel at Beverly Hills)
Phone Number:
Region: United States > California > Los Angeles > Central L.A
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Los Angeles
#14 Luxury Hotel in Los Angeles
#35 Business Hotel in Los Angeles
#36 Romantic Hotel in Los Angeles
#65 Family Hotel in Los Angeles
Price Range: $510 - $883 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — SLS Hotel, A Luxury Collection Hotel, Beverly Hills 5*
Number of rooms: 297
Official Description (provided by the hotel):
SLS Hotel, a Luxury Collection Hotel, Beverly Hills offers guests a luxurious and elegant hospitality experience in the heart of Los Angeles' vibrant landscape, located just a block from The Beverly Center. ... more   less 
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Also Known As:
Sls Hotel Los Angeles

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