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“Clean and good value”

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Best Western Plus Carriage Inn
Ranked #40 of 355 Hotels in Los Angeles
GreenLeadersBronze level
Reviewed 4 November 2017

Stayed here because we working on a construction job in Beverly Hills. Close to everything, very clean, beds were comfortable, staff is courteous and helpful. Have stayed at other hotels in L.A. and this one is a good value in comparison. Am booking another few nights here until our job is completed.

  • Stayed: November 2017, travelled on business
    • Value
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    • Sleep Quality
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Review collected in partnership with Best Western
Thank 389brucet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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18 - 22 of 1,196 reviews

Reviewed 2 November 2017

Spent a couple of days at this BW. The room was spotless, and the people at the front desk were very nice and helpful. Having Denny's next door was good for breakfast and dinner. Overall, I enjoyed the stay. The reservation was made over the phone, and the person who attended gave me recommendations in order to get the best rate, This is appreciated.

  • Stayed: October 2017, travelled with family
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Thank Mario D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2017

We stayed two nights for a trip to Universal Studios, the hotel was fine, our room was on the street side so kind of noisy but overall was nice. We appreciated the two sinks in the bathroom area (one in with the toilet and shower, the other outside of the bathroom). This is a preferred hotel of Universal Studios so it would be nice if a free shuttle to the park was offered but it is not. There is a Denny's attached to the hotel and a discount for guests would be appreciated, we were told discounts are only for groups.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
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Review collected in partnership with Best Western
Thank P1850EYdebbiel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 October 2017 via mobile

The service by the maids was wonderful. We would leave for breakfast at Denny’s next door and the room was done upon our return.
Fresh, clean towels, a safe in the room, coffee maker, refrigerator (small) and a great tv.
We liked the room in the corner because there was no foot traffic noise at night.
The boulevard slows down at night and traffic noise is not heard in our room.

Stayed: October 2017, travelled with family
Thank Bonnie Mason J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 October 2017

I booked 2 rooms. I stayed with my kids and sisters. My 1yr old found 2 pills that did not belong to any of us, one in each room and all I got was a forced apology at the front desk. I received a refund for 1/2 of what I had paid a couple of days later, but was taken back from my account again the day after. I guess customer satisfaction is not on their policy.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
Thank magdaj711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPCarraigeinn, Manager at Best Western Plus Carriage Inn, responded to this reviewResponded 29 October 2017

Dear magdaj711,

Thank you for taking the time to write a review on the Best Western Plus Carriage Inn. On behalf of our entire staff, I would like to apologize for not exceeding your expectations. The issue you had brought up in your review is unacceptable and not to our high standards here. Please know that we have taken the proper steps to implement reinforcement training in our housekeeping department to ensure that this type of thing does not happen in the future. We thank you for staying with us and hope you will give us another opportunity to provide superior customer service.

Sincerely,
Richard

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Carriage Inn

Address: 5525 Sepulveda Blvd, Los Angeles, CA 91411-3438
Phone Number:
Region: United States > California > Los Angeles > South San Fernando Valley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Business Hotel in Los Angeles
#25 Green Hotel in Los Angeles
#26 Best Value Hotel in Los Angeles
#45 Family Hotel in Los Angeles
#46 Romantic Hotel in Los Angeles
Price Range: $153 - $279 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Carriage Inn 3*
Number of rooms: 178
Reservation Options:
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Also Known As:
Best Western Plus Carriage Hotel Los Angeles
Best Western Carriage Hotel
Best Western Los Angeles
Los Angeles Best Western

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