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Reviewed 16 May 2016

Was in town for 3 days from NY- so thankful for the room darkening shades! The staff was top rate, obvious customer service is a priority. Cooked to order breakfast a huge plus! Great location for rental car return too.

  • Stayed: May 2016, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Carolyn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 May 2016 via mobile

We stayed at the Embassy Suites North LAX location for a layover while on the way to French Polynesia.

We have stayed at other Hilton and Embassy Suite locations in Canada and the United States and this one kept the ae level of service we expect from Hilton Hotels.

The location is optimal for needing a hotel close to the airport that isn't too expensive for a 1 night accommodation.

The reservation included breakfast which was a nice touch and made the accommodation more economical.

The room was a little dated, however was very clean. The suite was larger then expected and definitely a plus.

The highlight was Ed, a concierge from Los Angeles. He was very passionate about his city - Los Angeles. Ed offered information about Santa Monica and how to take transit to the beach.  We were very excited to see someone that had nothing but great things to say about his city and had the knowledge to back it up.

Ed is an asset to the hotel as well as Hilton as a company.

Stayed: April 2016, travelled as a couple
Thank Mxcwk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 May 2016

Do I need to say more. Plus when we complained, my husband wasn't taken seriously until they sent a person from Housekeeping to the room. Terrible and I am usually a fan of all the Hilton chains. Bed was also quite broken down. This was the worst experience we have had in years, and the hotel staff seemed familiar with it.

  • Stayed: May 2016, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Peregrine1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterstateHotels, Manager at Embassy Suites by Hilton LAX North, responded to this reviewResponded 18 May 2016

Peregrine1111 - thank you for your time in posting comments about your recent stay with us. During your stay, we did experience some hot water issues that required emergency repairs to our boilers. As with any water piping repairs, the first bit of water out of the faucet can be cloudy, which is an unfortunate by-product of the work. Sympathetic to your concerns, we were happy to provide you with a generous room discount. We hope that you will consider staying with us again to give us another chance to earn your business.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2016

Had a great experience with the Embassy Suites accommodations - food, drink, service, room... We were less than satisfied for the wait for the shuttle to pick us up at LAX. It was busy hour for LAX... wish we did not have to wait 35-40 minutes for the shuttle.

  • Stayed: May 2016, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank Tim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2016

I ordered a drink a few minutes before the complimentary hour. She told me that she would serve when it was on. She remembered what I asked for and brought it with her nice smile right after the hour started. I was watching her how she treats people came for complimentary drinks. She was efficient and friendly. Love to come back to her.

  • Stayed: May 2016, travelled as a couple
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Thank tiy1900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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