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“Very Nice Stay” 4 of 5 bubbles
Review of Ayres Hotel Laguna Woods

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Ayres Hotel Laguna Woods
Ranked #1 of 1 Hotels in Laguna Woods
Certificate of Excellence
GreenLeadersGold level
Collierville
1 review
“Very Nice Stay”
4 of 5 bubbles Reviewed 17 April 2012

Stayed at the Laguna Woods Ayers for five days for a friend's wedding. The only reason this hotel did not get the fifth star was that the were very stingy with their shuttle. It basically could only be used to go to the John Wayne airport and back but little else. Otherwise the hotel was very nice. It was nice to have a small fridge and microwave in the room. The complimentary breakfast (limited hours 7-9) included eggs cooked to order, bacon, potatoes, waffles, pancakes plus the usual fruit, breads and cereals. The complimentary happy hour included red and white wines small snacks, but was only Monday - Thursday. The wireless was complimentary the speed varied widely throughout our stay. The rooms were nice, fairly large and fairly nicely furnished. Nothing particularly special but nice overall. The staff was friendly and accommodating in most areas.

  • Stayed April 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bruce B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Ayres Hotel Laguna Woods, responded to this review, 28 April 2012
Dear Bruce -

It was a pleasure welcoming you as our guest. Thank you for taking the time to share your experience on TripAdvisor. While I am thrilled you found the accommodations, complimentary full American breakfast, and Manager's Reception conducive to a comfortable stay, I do apologize for any inconvenience caused by our shuttle service. Our limited shuttle service is typically utilized to take guests to the nearest airport (John Wayne) and corporations within a close radius of the hotel. I do apologize for any miscommunication regarding this and will review your comments with our Front Desk team to ensure they are giving guests appropriate information. Thank you again for your review and we hope to welcome you back very soon.

Warm regards,

Vince Neale
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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617 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (185)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Plainview, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 17 April 2012

I just returned from a 5-night stay with my family and we have only wonderful things to say about the hotel and the entire staff. We will absolutely stay here again. We were impressed with the daily complimentary breakfast and happy hour. Alex cooked us delicious fresh egg omelets every morning. The GM even stopped in to say good morning and refill our coffee cups. After sightseeing all day it was great to come back at 5 to a relaxing happy hour. Each night there was a beautiful spread and we would take our goodies out to the pool area and watch the sunset and enjoy the hot tub/pool. Of course, we cannot forget to mention the smell of home made cookies in the lobby at night as well. We looked forward to a warm cookie before bed each night! The beds were comfortable and the rooms very quiet. There are only very positive things to say about the Ayres Hotel. Thank you to the staff for such a warm welcome and perfect hospitality.

Room Tip: We loved being on the third floor overlooking the pool. There is also a guest laundry room on the th...
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  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Wende B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Ayres Hotel Laguna Woods, responded to this review, 28 April 2012
Dear Wende -

Thank you so much for your very kind review of Ayres Hotel Laguna Woods. We appreciate you giving us the opportunity to show you that a stay at an Ayres Hotel can be comfortable and inviting. I am pleased that the service and various amenities offered, including the complimentary full American breakfast and cookies, lent themselves to such an exceptional stay. We are always thrilled to learn we have satisfied a guest so thoroughly as that is our ultimate goal. Your recommendation is much appreciated and we hope to welcome you again very soon.

Many thanks,

Vince Neale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco
1 review
5 of 5 bubbles Reviewed 16 April 2012

I've been staying at the Ayers every week two nights a week for the last six months and have nothing but great things to say about the quality of service and overall accommodation.
The breakfast included is wonderful and is served with friendly faces and happy hour in the afternoon is a perfect touch.
The staff go above and beyond to ensure a pleasant and comfortable stay and the rooms are very comfortable with new top-of-line mattresses and crisp fresh linens.
I would highly recommend this hotel!!

  • Stayed April 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NNolan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Ayres Hotel Laguna Woods, responded to this review, 27 April 2012
Dear NNolan -

We appreciate you sharing your experience with fellow travelers. Thank you for your very kind words and for choosing Ayres Hotel Laguna Woods time and again. We understand that exceptional service is of the utmost importance in creating a comfortable and welcoming hotel experience, so I am very pleased that we are able to provide this to you so consistently. Thank you for your continued patronage and we look forward to seeing you again.

Many thanks,

Vince Neale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canada, Kentucky
Level Contributor
304 reviews
200 hotel reviews
common_n_hotel_reviews_1bd8 228 helpful votes
3 of 5 bubbles Reviewed 15 April 2012

Stayed over the Easter weekend visiting family in 'Leisure World.' The decor is faux-European, which would make most Europeans hysterical. But the bed is very comfortable and the room was clean and quiet. Front desk staff were also competent and pleasant to deal with.

Not so great in the breakfast room on Easter Sunday. The lady working behind the grill did not want to be there. When I ordered my breakfast, the response was 'Room number?'. Then when I went to get a cup of tea while she supposedly cooked my eggs, she forgot the order and moved on to making other people's breakfasts.

When I returned to pick up the eggs, I had to remind her of my order and she demonstrated obvious annoyance that I still wanted breakfast. She then responded by cooking them poorly - two broken yolks on eggs ordered 'over easy'. Not a great way to start the day.

Monday's breakfast chef was friendly, but completely overwhelmed at cooking breakfasts and having to bus tables all by himself. When we arrived there were 8 or 10 tables with dishes and debris on them, and only one place left to sit in a half-empty dining area.

If I would have been staying another night, I'd have gone out for breakfast and avoided this gong show of a breakfast room.

  • Stayed April 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Human44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Ayres Hotel Laguna Woods, responded to this review, 27 April 2012
Dear Human44 -

Thank you very much for your candid review of our hotel. While I am pleased you found the accommodations comfortable and clean and the service exceptional, I do apologize if our breakfast service was not as desired.

All of our hotels offer a complimentary full American breakfast as we know this meal is important to our guests and necessary to start the day off comfortably. An integral part of this meal is the service that goes along with it. On one of the days mentioned we were short staffed and I apologize if this caused any issue with cleanliness in the breakfast room. Please know that your comments are being taken very seriously and have already been shared with the breakfast team to ensure each guest is treated in a welcoming and warm manner and the cleanliness of the breakfast room is up to our very high standards.

Again I apologize for any inconvenience and hope we will have the chance to welcome you once again.

Regards,

Vince Neale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 13 April 2012

We have been visiting this hotel for years now. It is absolutely my favorite to stay in when I visit Southern California. Like everyone says, it is not on the beach but only a few miles away. The courtyard is very relaxing and beautiful. I love to just sit out there and read and relax. The staff are all wonderful. The breakfast is top notch. It is close to freeways, Laguna Beach, and just about anything else you want. Great restaurants in the area, shopping mall, beach, movies, anything. Or you can just relax and enjoy the atmosphere. The decor of the hotel is beautiful. It is my personal taste which just makes me feel more at home. I cannot wait to return for my usual summer get away and recommend this to anyone visiting the area.

Room Tip: I always request ground floor because we enjoy going right outside our room and enjoying a nice glas...
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  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lovegospa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AyresHotels, General Manager at Ayres Hotel Laguna Woods, responded to this review, 25 April 2012
Dear Lovegospa -

Thank you so much for your very kind words and for allowing us the opportunity to provide you with exceptional service time and again. I am so pleased that you find the hotel's ambiance, location, service, and accommodations so consistently comfortable. We do find that many guests find our location pleasing as we are close enough to Laguna Beach and its various offerings without being bogged down by the crowds that populate the area, so thank you for sharing this information with fellow travelers. We greatly appreciate being your choice of hotel when visiting Southern California and look forward to your return this summer.

Warm regards,

Vince Neale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ayres Hotel Laguna Woods

Property: Ayres Hotel Laguna Woods
Address: 24341 El Toro Rd, Laguna Woods, CA 92637-4901
Phone Number:
Region: United States > California > Orange County > Laguna Woods
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Laguna Woods
Price range (per night): $174 - $330
Hotel Class:3 star — Ayres Hotel Laguna Woods 3*
Number of rooms: 139
Official Description (provided by the hotel):
The charm and elegance of a European-inspired boutique hotel await you at Ayres Hotel Laguna Woods! Whether you’re here for a short visit or a long, relaxing retreat, you’ll find all of the luxurious guest rooms at Ayres Hotel Laguna Woods are impeccably appointed with a full suite of complimentary amenities including our signature double pillow top beds, flat screen TV’s, refrigerators, coffeemakers, microwaves well lit work desks and Wifi, iHomes, hairdryers, iron/ironing board, and curved shower rods. And every morning you will start your day right with our complimentary full American breakfast! Ayres Hotel Laguna Woods welcomes travelers to all of the exciting business, recreational, and entertainment attractions South Orange County has to offer. Surf, play, and lounge the day away at nearby, world famous Laguna Beach. Revive your wardrobe at the Laguna Hills Mall only one mile away. Also, be sure to check out the exciting night life at the Irvine Spectrum Entertainment Center where you can laugh at the Improv comedy club or play like a kid again at Dave & Buster's video arcade. ... more   less 
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Also Known As:
Ayres Laguna Woods
Laguna Woods Ayres Hotel

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