We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,994)
Filter reviews
1,994 results
Traveller rating
1,195
419
198
114
68
Traveller type
Time of year
LanguageAll languages
More languages
1,195
419
198
114
68
Show reviews that mention
All reviews starlight casita adobe grill spa villa the mexican restaurant plunge pool pga west tennis courts spanish style ice maker beautiful grounds pools and hot tubs main pool gas fireplace great golf fitness center private patio desert oasis
Filter
Updating list...
316 - 321 of 1,994 reviews
Reviewed 27 November 2017

At $98 a head before tip, tax and drinks, we expected a special experience at their signature restaurant, Morgan's.. Like another reader, all three of us were very disappointed. First of all, the service was terrible. We waited a long time to have our food order taken. An inbetween treat was served and the waiter made no effort to explain what it was - he just laid it down, never looking at us or saying anything and then left. Secondly, before we were finished the appetizer, the main courses were served, and the server just moved my dirty plate to the side and laid down our main courses - pretty unappealing and he was not well trained. With all the dirty and main course plates still on the table, he then picked up the dirty dishes. I had halibut which was so dry and uninteresting that I did not finish it. The turkey my wife and daughter had was also pretty bland. At that point we looked at each other and said this meal was mediocre to bad, and the final bill came to over $413. What a lousy and disappointing experience.
We liked the rooms at the resort, but this supposedly hightlight Thankgiving dinner experience will mar our impression of the vacation.

Stayed: November 2017
Thank MartinLCannon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine S, Director of Operations, Rooms at La Quinta Resort & Club, A Waldorf Astoria Resort, responded to this reviewResponded 29 November 2017

Dear MartinLCannon,

That your dining experience at Morgan's in the desert was anything less than exceptional is unacceptable, and for that I apologize. We hold our restaurants to the highest standards of quality and service, and there is no excuse for shortcomings. Please know that I have shared your feedback with the restaurant's management team for thorough review and redress. I hope we have the opportunity to regain your confidence with a return visit that I am confident will exceed your expectations in every way.

Sincerely,
Katherine Stoker

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2017

Superb staff: friendly and helpful. Checkin and checkout was fast and efficient Restaurants are wonderful with excellent food. Service was superb. Accommodations are very roomy. Handicapped room was very helpful. You feel like you leave the world behind when you enter the resort.

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria
Thank Kent L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine S, Director of Operations, Rooms at La Quinta Resort & Club, A Waldorf Astoria Resort, responded to this reviewResponded 29 November 2017

Dear Kent L,

I am delighted that you enjoyed the fine service, fine dining, and the quiet comfort of La Quinta Resort & Club. Thank you for being our guest, and we look forward to your welcome return.

Best regards,
Katherine Stoker

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2017

La Quinta is such a great place to stay for the holidays. It is decorated for the season, activities for the kids and adults, holiday music playing throughout the resort and the staff is just incredible. A home away from home, where you get to decompress!

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria
Thank Jocelyn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine S, Director of Operations, Rooms at La Quinta Resort & Club, A Waldorf Astoria Resort, responded to this reviewResponded 29 November 2017

Dear Jocelyn C,

Thank you for being our guest at La Quinta Resort & Club. It was our pleasure to take great care of you and make you feel at home. Happy holidays, and we look forward welcoming you and yours again!

Best regards,
Katherine Stoker

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2017 via mobile

This is our 6th Thanksgiving at LaQuinta in 8 years. Where to start.....each year the experience has declined exponentially.

The check-in process was cumbersome—from waiting in an unorganized line, payment being required upfront, to being told there was an hour wait if we didn’t want to sit in the sun (we had made reservations a month in advance). It was almost 90 degrees on Thanksgiving.

The outdoor seating, with umbrellas, made for a nice setting, once the sun was no longer overhead. However, to access the buffet, you had to walk a considerable distance across an uneven surface, through a line of waiting diners and basically into a side door to the buffet. We commented that you could burn more calories than you consume just by getting your food.

The food was very good, but definitely not up to the selection and quality in years past. In the past there had been a crab cake station, prime rib and lamb. None of these dishes were available this year. The carving station staff was less than generous when serving the meats—it felt as if they were instructed to ration it.

The kids area in past years had fun activities and a much better selection of food items (chicken tenders, mac & cheese for $45 a plate - really?); kids table was so low (about a foot high) that the 11 year old in our party had to practically crawl to get her food. The same child asked for chocolate milk and was told there was none—but there was...in a carton at the kids table.

And now to the price. It was $82 for adults, $45 for children. This did not include beverages. There were 7 in our party. We certainly do not mind paying this amount for an exceptional experience. This was not.

UPDATE: My son-in-law called LaQuinta management to relay our experience since it differed from past Thanksgiving dinners. The manager was both gracious and generous in responding - and for that we say “Thank you, LaQuinta!”

Stayed: November 2017, travelled with family
1  Thank DOT2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine S, Director of Operations, Rooms at La Quinta Resort & Club, A Waldorf Astoria Resort, responded to this reviewResponded 29 November 2017

Dear DOT2012,

Please accept my apology for your disappointing Thanksgiving dining experience. Though we pride ourselves on the quality of all that we offer our guests, clearly and regrettably we missed the mark with your party. I am pleased that that we were able to speak with your son-in-law to better understand those things we may have overlooked when it comes to guests' preferences. Thank you for the opportunity of allowing us to address your concerns directly, and we look forward to welcoming you back again for a truly exceptional guest experience.

Sincerely,
Katherine Stoker

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2017

We recently spent 5 nights at LaQuinta. The staff could not have been friendlier or more attentive. Our room , a starlight casita had a great private patio with fireplace perfect four lounging. We ate at 26 and adobe. Both were good. The piano bar at Morgan’s was perfect fun for an after dinner drink. We would definitely stay here again.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria
Thank Jennifer C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine S, Director of Operations, Rooms at La Quinta Resort & Club, A Waldorf Astoria Resort, responded to this reviewResponded 29 November 2017

Dear Jennifer C,

Thank you for being our guest and for allowing us the opportunity to surprise and delight you with great service, dining, and accommodations. Please visit us again for another getaway that will exceed your expectations.

Best regards,
Katherine Stoker

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews