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138 - 143 of 237 reviews
Reviewed 1 January 2024

Room are new and bigger than other clubmed very comfortable and cozy . All staff are really helpful and super friendly. My PR (Tiffany )is super nice and willing to help me with any matter during stay. Clubmed Kiroro is the best place for family to get together and also kids can learn to ski while adult can do onsen ,ski, snowboard or enjoy otaru town . I love ski and the snow here is really powder not like others!
Come and check it out yourself

Room tip: Get early flight to enjoy your stay early and get the later flight when you are return so have more time to spend at the resort till 5pm.
Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank sasikanya s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Club Med, Owner at Club Med Kiroro Grand, responded to this reviewResponded 13 January 2024

Dear guest,

Thank you for choosing Club Med Kiroro Grand as your recent holiday destination.

We are pleased to know that our GO team that took great care of you and enjoyed special family time at our resort.

We appreciate your kind review as it motivates us to continuously provide a high standard of service to our guests, your happiness and satisfaction are our priorities.

We hope to welcome you again in one of our wonderful Resorts around the world !

Kind regards,
Ivy
The Club Med Kiroro Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2023 via mobile

Our first club med experience. We initially felt lacking of infor for this new club. We can’t find much detail from the Apps before arrival. But, the GO team (special thank to Ibra Him, room division manager & Nino, ski director) was very helpful, we managed to sort things out smoothly during the stay. Our ski instructor, Lowri is patient & able to spot our mistakes to help us to improve. My son absolutely loves his snow board private instructor Harry. He has made good progress in the 2 hours session with him! Lastly, kudos to Merlin, she has all the vibes needed for Club Med!

Room tip: The boutique shop has very limited items. Make sure you pack all your necessities.
Date of stay: December 2023
Trip type: Travelled with family
1  Thank LeeFungG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Club Med, Owner at Club Med Kiroro Grand, responded to this reviewResponded 13 January 2024

Dear guest,

Thank you for taking the time to write a review.

We are glad to hear that you enjoyed the ski lessons offered at our resort. Thank you for choosing Club Med Kiroro for your recent holiday. Your feedback truly motivates us to continuously provide a high standard of service.

We hope to welcome you again in the near future.

Kind regards,
Ivy
The Club Med Kiroro Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2023 via mobile

Kiroro Grand is a newly opened Ski Resort. This is our second Clubmed experience and we went with several other families.
The pre-arrival communication was slow. Could not get transport or birthday dinner arrangements confirmed.
However upon arrival everything went smoothly. Thanks to guest service manager Anna for assisting our group with various requests and arrangements, she was very helpful.
There were 4 different restaurants and the choices were generally good. The buffet had different special dishes each day. Thanks to restaurant manager Elsa Liu for helping with dinner bookings and a surprise birthday dinner.
The kids program and group class was a speciality. Kids had a great time. Ski and snowboard classes can be quite crowded due to Xmas peak season. But it was a good experience overall for kids and adults. Thanks to my snowboard Dima for 4 days of classes which has improved my technique and brought new thoughts to my snowboarding experience.
Overall the staff were friendly and helpful. I think they definitely tried their best to give everyone a good experience despite how fully booked the resort was. Would recommend family to visit.

Date of stay: December 2023
Trip type: Travelled with family
Thank Daydream28103053137
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Club Med, Owner at Club Med Kiroro Grand, responded to this reviewResponded 13 January 2024

Dear guest,

Thank you for taking the time to write us a review.

We are pleased to know that you enjoyed the ski lessons and delicious food at the restaurants.

Thank you for choosing Club Med Kiroro Grand for your recent holiday. Please be assured that we take our guest feedback seriously and have passed your comments to our Management Team, your happiness and satisfaction are our priorities.

We look forward to welcoming you back very soon to your home away from home.

Sincerely,
Ivy
The Club Med Kiroro Team

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Reviewed 30 December 2023

We have been to Club Med Sahoro and Bintan before but Kiroro Grand clearly fell short of expectations.

It was a stressful experience to get a table for dinner. We had to scout the whole area for any available table and no staff to help. There were also long queues to be served food. Clearly the resort was overbooked with staff shortage. On one occasion, the mini club had no idea where my kid was, when they were entrusted to do so. Finally, the reception mishandled our collective transfer.

Date of stay: December 2023
Trip type: Travelled with family
Thank sugandhm2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Club Med, Owner at Club Med Kiroro Grand, responded to this reviewResponded 3 February 2024

Dear Guest,

Thank you for sharing your feedback.

We sincerely regret any inconvenience you may have encountered during your stay. Any instance of uncooperative or unprofessional service by our staff does not align with the high standard we expect in our resorts and the reputation we strive to maintain in the industry.

We apologize that your experience fell short of your expectations, as our primary goal is to provide you with an exceptional and relaxing vacation. We hope you will consider giving us another opportunity to demonstrate our commitment to the Club Med spirit and to showcase the level of care we extend to our guests.

Sincerely,
The Club Med Kiroro Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2023 via mobile

This is our first club med experience which was fantastic. We were welcomed by the GO team and all ski/snowboard lessons and equipment were all sorted on the first day of arrival.
The ski instructors of the mini club, Harry and Jesper, were very caring and our kids love playing with them. During the lunch time, Eddie from the GO team also took a good care of the children and made sure the kids eat healthy.
Food was excellent and we loved the varieties. Our kids loved taking the crossiants and the pain au chocolats every morning.
The evening shows were very entertaining and the staff really put a lot of efforts into the shows.
We definitely recommend this resort and will definitely come back 😃

Date of stay: December 2023
Trip type: Travelled with family
Thank Benjerry_12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Club Med, Owner at Club Med Kiroro Grand, responded to this reviewResponded 12 January 2024

Dear guest,

Thank you for choosing Club Med Kiroro Grand as your recent holiday destination.

We are pleased to know that our GO team that took great care of you and introduced you to the incredible Club Med Spirit! We are also happy to hear that you truly enjoyed the ski lessons and facilities on offer.

We appreciate your kind review as it motivates us to continuously provide a high standard of service to our guests, your happiness and satisfaction are our priorities.

We hope to welcome you again in one of our wonderful Resorts around the world.

Kind regards,
Ivy
The Club Med Kiroro Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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