This may be long but please read before booking this place! We booked our room through Expedia in July. On 10/21, the day we had our reservation, I got a call, text, and email from Expedia saying the hotel had overbooked and we didn’t have a room. We were already on our way there with another couple who also had reserved a room there. I called the inn and a very unfriendly Zora said she had no idea why I was calling because we did have a reservation. I explained about the email, text, and call from Expedia, and she very shortly said it was early and she wasn’t organized yet (their website advertises 24 hour concierge services but she said she had just started her day) but she was 99% sure we had a room. We got there at 9:20 to drop off our bags. Jordan (works for her) was very nice and said we couldn’t check in yet (we hadn’t expected to) but gave us a key to our room and assured us we did have a reservation. We left to meet the group we were hiking with. At 9:42 Jordan called and said he HAD to have our key back and was going to get fired by Zora if he didn’t get it back. She was yelling in the background ‘Get that key back!’ We explained we were leaving with the other hikers in 5 minutes but he was very upset and kept saying he was going to get fired. We felt bad so my husband and the other guy agreed to meet him in town and give him the key. They took off, and at 9:50 Zora called the lady who also had a room there, and started going on about how we had cussed out her employee and had bad attitudes. My friend explained that had not been the case at all, and that in fact we had all praised Jordan and did not want him to lose his job, so the guys had agreed to meet him in town with the key. She suddenly switched gears and said all was ok and we didn’t need to worry about the key. (Too late for that as the guys were already on their way) My friend got a text from Zora at 9:54 saying she just wanted us to have a good experience and all was ok.....very strange. It gets worse. At 10:22, my friend got a text from Zora saying both of our reservations had been cancelled and we could not stay there because of our attitudes! My friend called and Jordan just kept saying Expedia had overbooked - did not mention anything about our attitudes being the reason. Zora then took the phone from him and said I’ll make this quick, you do not have a room here. We were told to pick up our bags. After the hike, we went to the inn and found our bags sitting on the front porch in the hot sun (there were very good wine and cheeses in the bags...). Anyone could have come by and picked them up. It was a bizarre, stressful experience and I would not recommend this place to my worst enemy. We have no idea what happened as we never once even raised our voices, much less curse. We are going to try to pursue with the owner of the inn, and I am contacting Expedia to warn them of the uncalled for, unprofessional way we were booted our of our room.
- Official Description (provided by the hotel):
- Tucker Peak Lodge, A California Hideaway Whether you are looking for that perfect romantic getaway, quality family time of some much needed rest and relaxation, come enjoy natural, simple beauty in the tranquil mountain atmosphere of Julian, California. Surround yourself with the wonderful sights and sounds provided by nature. We invite you to leave behind the busy city noises and restore your sense of calm by enjoying a spectacular view of the countryside from 5 wooded hillside acres at Tucker Peak Lodge, nestled in the beautiful oak and pine covered mountains of Pine Hills. We are the perfect place to escape for a birthday, Girls Night Out, an anniversary of "Just Because." Enjoy the quaint, turn-of-the-century gold-mining town of Julian and begin the start of this charming adventure with your stay at Tucker Peak Lodge. Memories Are Made Here... Yours Awaits. ... more less
- Reservation Options:
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- Also Known As:
- Tucker Peak Hotel Julian