We had a confirmed this hotel through booking.com. We showed up at the hotel and the check in is very confusing. There is no one there to great you in the lobby. In fact, there are just keys in the lobby. Since we had a reserved room, we grabbed the last key available. After spending time in the room, we realized the room is not as advertised. There is no view whatsoever, the carpet is stained all over the place, and the towels look like they were about 30 years old. The place is very old and dated. After staying in our booked and confirmed room, we had a knock from another couple claiming that we were staying in their room. My wife and I were very humiliated at embarrassed. After a phone call with the hotel customer service, a very RUDE lady told us the room was double booked and that we can't stay there. I explained that we have a confirmed booking through booking.com. She was not at all sympathetic to our cause. In fact, she started talking about astrological sign, and said I should take my energy elsewhere. After lecturing me on astrology, she offered no help to us. Also, she had a very bad attitude and told us this happens all the time (the 3rd time to be exact). With that said, my wife and I had to drive hours home. Our entire weekend was ruined. The hotel staff did nothing to make this error on their part up to use. Do not book here. They have the worse customer service ever.
- Official Description (provided by the hotel):
- Tucker Peak Lodge, A California Hideaway Whether you are looking for that perfect romantic getaway, quality family time of some much needed rest and relaxation, come enjoy natural, simple beauty in the tranquil mountain atmosphere of Julian, California. Surround yourself with the wonderful sights and sounds provided by nature. We invite you to leave behind the busy city noises and restore your sense of calm by enjoying a spectacular view of the countryside from 5 wooded hillside acres at Tucker Peak Lodge, nestled in the beautiful oak and pine covered mountains of Pine Hills. We are the perfect place to escape for a birthday, Girls Night Out, an anniversary of "Just Because." Enjoy the quaint, turn-of-the-century gold-mining town of Julian and begin the start of this charming adventure with your stay at Tucker Peak Lodge. Memories Are Made Here... Yours Awaits. ... more less
- Reservation Options:
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- Also Known As:
- Tucker Peak Hotel Julian