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All reviews panda express two room suite free shuttle two queen beds included breakfast yogurt rental car would stay again fridge and microwave room was clean and comfortable los angeles flight fi
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Reviewed 5 weeks ago

Very friendly employees. Quick check in. Nice breakfast in the morning. The shuttle was great. Got picked up and also returned to the airport. Would recommend to anyone needing a place to stay near the airport.

Stayed: September 2018, travelled as a couple
Thank krg999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityinnlax, Hotel Manager at Quality Inn & Suites Los Angeles Airport - LAX, responded to this reviewResponded 4 weeks ago

Dear Guest,

Greetings from the Quality Inn & Suites Los Angeles.
We are really glad to hear that you have enjoyed your time with us so much. As we emphasis on personal service and individual guest approach, we are happy to see you highlighting your good stay as well as our team as well. We will continue to offer the best service to our guests always.
Thank you and hope to be able to welcome you back soon!

Warm Regards,
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2018 via mobile

Stayed here overnight after a flight from Australia and flying the next day to Sacramento. Staff pleasant at the check in. Room quiet and clean but had a musty smell to it. Bed comfortable. Room very outdated tho.
Walkway areas a bit dodgy looking.
Breakfast area small and coming from Australia where Choice hotel breakfasts are yummy this one was average. I’m actually astounded at the amount of plastic and paper wastage at breakfast. All cutlery, cups and plates are either plastic or paper.
One of the courtesy bus drivers was very rude. The airport is just down the road and he expected a tip. I’m happy to tip but it’s got to be a good service just don’t expect it.
I’ve stayed recently in quite a few choice hotels in the States and wouldn’t bother in the future.
They are very second rate.

Stayed: August 2018, travelled with family
Thank Barbara H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityinnlax, Hotel Manager at Quality Inn & Suites Los Angeles Airport - LAX, responded to this reviewResponded 11 September 2018

Hello Guest,

Greetings from the Quality Inn & Suites,Los Angeles,Inglewood.
We are very much concerned with your feedback.
Our apologies for the bad experience with the check in and rooms.
Our endeavor is to offer a nice stay to all our guests but failed this time.
Actions shall be taken to improve everything on war foot and you can have a good stay next time.
Hope you will reconsider.

Sincerely,
Heather Spice Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2018 via mobile

Just for one night hotel close to the airport. More rooms than parking spaces so if you arrive late getting a parking space is complicated. Good breakfast with some hot options. Rooms need a renovation.

Stayed: September 2018, travelled as a couple
Thank Andrés R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityinnlax, Hotel Manager at Quality Inn & Suites Los Angeles Airport - LAX, responded to this reviewResponded 3 September 2018

Dear Guest,

We would like to thank you for taking the time and leaving feedback. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

Thank you so much for your business and we look forward to seeing you in the future.

Kind regards,
Hotel Manager

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Reviewed 16 August 2018 via mobile

Booked from Airport after visa issue prevented us getting on connecting flight. Expensive for what it was but much cheaper than other premises. Shuttle was prompt and Fijian driver very engaging. Room a bit tired but ok. Good dining recommendations had us eating at the Daily Grill restaurant at the Westin Hotel. Shuttle took us there for free. Breakfast very limited and very processed but coffee was ok. Would stay again if cost was a significant factor.

Stayed: August 2018, travelled as a couple
Thank VicnJen67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityinnlax, Hotel Manager at Quality Inn & Suites Los Angeles Airport - LAX, responded to this reviewResponded 3 September 2018

Dear Guest,

Thanks for your comments. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We’re also always working to get better. I hope you will give us another chance and see that we’re doing what we can to improve and enhance the guest experience.

Sincerely,
Hotel Manager

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Reviewed 4 August 2018 via mobile

This hotel was so good to us..we checked in late cause of our delayed flights and the room was great everything was clean and spotless. Even the bathroom was clean. The bed was so comfortable and the fresh sheets made a big difference. In the morning there was a complimentary breakfast which consists of both hot or cold food. Our flight wasn't until the evening so my hubby asked if we could stay until 6pm instead of spending the whole day at the airport and they were so good about it. The shuttle bus was free and that was great. I would stay here again - no problems at all. Thank you to the staff with all their help they were great.

Stayed: August 2018, travelled as a couple
Thank Susy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityinnlax, Webmaster at Quality Inn & Suites Los Angeles Airport - LAX, responded to this reviewResponded 10 August 2018

Dear Guest,

Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit, especially our excellent service and your spotless room. Breakfast staff received our commendation for their presentation. Housekeeping received our commendation for the level of cleanliness they meet as our employees. I am glad you like shuttle service and could fulfill all your needs. We hope to welcome you and your family back soon at the Quality Inn & Suites Los Angeles Airport - LAX.

Sincerely,
Hotel Manager

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