On trip to Roseburg OR, made reservation thru LQ,com via cell phone at 4 PM August 9,2016 for suite with separate bedroom and sitting room with pull out couch for a bed. Confirmed verbally three times that reservation for suite with separate bedroom was correct. Upon arrival with confirmation at 7 PM found single bedroom suite had been given away, and only Jacuzzi Suite was reserved.for our two adult women and adult male. Without other options at La Quinta, Sandra phoned the available motels in the area and found two bedrooms at TWICE the La Quinta price which we took as the only alternative.
On return to Fresno from Roseburg OR, with confirmed reservations, found the single bedroom suite had been previously occupied by non-responsible pet owners and was in a mess and smelled. Fortunately Fay was able to provide two rooms which were more than satisfactory.
Just want to commend the management of Fresno La Quinta for having such a fine & well trained staff (Sandra and Fay at the front desk) to be able to resolve such issues for tried travelers. Issues that were not of their making..More
- Free Wifi
- Free Parking