I visited once when I was very young and it was a great experience. However having read the reviews prior to this trip, I already knew buildings/attractions are not well maintained since then so expectation was already low. However even that was not met, did not expect the rather pricey room to not even meet minimal cleanliness expectation, bedsheets are badly stained, floor has hair strands from previous guest, telephone looked like it hasn’t been wiped down in awhile. Given covid-19 and the fact that this is a so-called 4-star hotel, overall disappointing. Not to mention the overpriced and below average food eg. at Le Poulet, poor maintenance of attractions etc. that many ppl have already commented on.
Now on to the more positive parts: When called up in regards to the badly stained bedsheets, no apology nothing as if it’s a regular occurrence BUT the good thing is they came quickly (within 30 mins). Receptionists and staffs’ customer service and attitude are overall still okay.More