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I always have a great stay here at the HGI Fontana. Alexis and Travis at the front desk are always friendly. Ashley is a delight in the morning and Christian and Arturo at the bar. Hector the new guy is great too
Date of stay: August 2021
Trip type: Travelled on business
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Ebony Stinson, General Manager at Hilton Garden Inn Fontana, responded to this review
Responded 24 Aug 2021
Greetings edwD4857WC,
Thank you for taking the time to review our hotel and give accolades to our team. I will share your feedback.
Cheers,
Ebony S
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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No breakfast no worries you get blood and nail clippings on your way to check in and yet I got kicked out when I wanted to extend my stay! Very weird that I couldn’t extend my stay when I mention the blood or nail clippings!
Date of stay: July 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ebony Stinson, General Manager at Hilton Garden Inn Fontana, responded to this reviewResponded 28 July 2021
Greetings henrymarroquin,
Thank you for giving a review. I apologize for the stain on the sheets and nail clippings. I will definitely address these issues with the team and work to improve our cleanliness.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
I spend 120 nights a year as a diamond member at Hilton hotels. Recently Hilton has blacked out Fox News from every one of my Hilton hotels that I stay at but funny enough all the other news stations are still there. I will be taking my business elsewhere.
Date of stay: July 2021
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ebony Stinson, General Manager at Hilton Garden Inn Fontana, responded to this reviewResponded 21 July 2021
Greetings davecA985WL,
I cannot speak for other locations but I personally checked the TVs and we have Fox News available here at Hilton Garden Inn Fontana. We hope to see you soon!
Ebony S
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For a Hilton hotel, You expect a certain level of comfort and quality, this did not meet my expectations, will never stay here again, and will question if others will measure up to what they once were.
Date of stay: July 2021
Trip type: Travelled on business
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Ebony Stinson, General Manager at Hilton Garden Inn Fontana, responded to this reviewResponded 21 July 2021
Hello 3333nurse,
I am sorry that we did not meet your expectations.
Ebony S
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I know for a fact I left my designer wristlet in my room by accident and I called the front desk said they would call me back and never did, I called back later and they said they talked to housekeeping and didn’t find anything! They stole it! I know they did because I specifically left it on the nightstand. So don’t leave your stuff behind or they will keep it and say they didn’t find it! Also for the most part the people that stay here are very undesirable to be around with no manners or discipline in the way they act. The word Lowlife from a previous review is a good word I’d say it’s ghetto here. For example some idiot ran over a poor squirrel in the parking lot, how do you not slow down for that animal in the parking lot? That alone says a lot about the types of people that stay here. The hotel is also dated with ghastly yellow and burgundy decor circa 2000. The bathroom tub was clogged and smelled of mildew and the carpets are very dirty and probably need to be replaced throughout the hotel. They have this tacky table setting with sequence drapery on it in pink with a sign saying celebrate your event here. I can’t believe someone would actually get married here ugh. When we are at the restaurant the grilled cheese was burnt and the wine was luke warm and they were out of the good options for wine. There were these belligerent drunk people that came and sat at the table right next to us even tho the whole entire restaurant had open tables and they were loud and annoying and wouldn’t be quiet or keep their voices down like they wanted the whole hotel to hear them. I would avoid Fontana all together and stay in Ontario or Rancho Cucamonga if you need to come here.
Date of stay: July 2021
Trip type: Travelled on business
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Ebony Stinson, General Manager at Hilton Garden Inn Fontana, responded to this reviewResponded 21 July 2021
Thank you for your contribution Mjoy76,
I am sorry that your wristlet was not recovered. I will follow up with the F&B department regarding the quality and selection of food. Thank you for bringing this to our attention.
Ebony S.
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Hair on my towels, mildew on the walls, the rooms was dusty and dirty. The restaurant food is good. They do not recycle or compost, there is no full kitchen and you have to pay for breakfast. Breakfast food was not great, but dinner was incredible along with service.
Date of stay: July 2021
Trip type: Travelled on business
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Ebony Stinson, General Manager at Hilton Garden Inn Fontana, responded to this reviewResponded 15 July 2021
Greetings jayzavaleta,
I am glad that you enjoyed your dinner with us. I will work with the team to get these areas improved.
Ebony S.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC