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All reviews luxury hotel close to shops home away from home full kitchen nice hotel mall
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1 - 6 of 68 reviews
Reviewed 12 July 2018

Extended Stay America is the best motel to stay at due to the convenience of the kitchen. The staff here is extremely friendly, they make you feel like family. The rooms are super clean and they supply all the dishes you need. I love this motel!

Date of stay: June 2018
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank westlundwife3264
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Fairfield - Napa Valley, responded to this reviewResponded 13 July 2018

Thank you for evaluating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted to know how happy you were with your stay with us. We appreciate your business and hope to welcome you back soon for another enjoyable stay.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2017

Nice hotel. Only thing it smelled like a smokers hotel in hallway but my room didn’t. The breakfast provided in lobby was ok just wished they offered muffins. They had granola bars and oatmeal but overall it’s a nice hotel

Date of stay: December 2017
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank jojogurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Fairfield - Napa Valley, responded to this reviewResponded 27 December 2017

Thank you for staying at Extended Stay America. We are glad to read you had an overall nice time with us. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to welcome you back.

Sincerely,
Hotel Management

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Reviewed 7 August 2017

This was our first experience with this particular hotel chain. We chose them because they accept dogs and were reasonably priced. The woman at the front desk when we arrived was friendly and helpful. I had requested a non-smoking room but upon check in it was obvious that it had been smoked in. The comforter had numerous burn holes in it and the room absolutely stank of stale smoke. When I asked us to be moved, I was allowed to look at another room first. Had we stayed longer I would have certainly used the kitchen, but it seemed adequate
Pros:
Quiet
Easy to find
Mostly friendly staff
Cons:
Smoke smell EVERYWHERE
"Breakfast" was pre packaged sweets and mediocre coffee
Not located in the best neighborhood

Date of stay: August 2017
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank R3443ZVryanh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Fairfield - Napa Valley, responded to this reviewResponded 8 August 2017

Ryan, we apologize for the smoke smell you encountered during your stay. We work hard to provide a clean and comfortable environment, and we're sorry the odor compromised your experience. We will follow up on your concerns to ensure we are well poised to serve our future guests. We hope you will give us another chance to make it up to you on another visit.

Sincerely,
General Manager

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Reviewed 30 July 2017

I enjoyed my stay here. This is a great location for a single or family to visit the area. Located near the mall and close to shops, restaurants, hiking, etc. Not to mention, reasonably priced value for the amenities.

Date of stay: January 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank Sheryl H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Fairfield - Napa Valley, responded to this reviewResponded 31 July 2017

Sheryl, thank you for sharing your experience at Extended Stay America - Fairfield - Napa Valley. We are delighted to read you loved the convenience of our location and found us to be a great value in the area. It was a pleasure hosting you, and we hope to see you again soon.

Sincerely,
General Manager

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Reviewed 24 July 2017

This place was foul! From the outside surroundings, to the lobby, to the smell in the hall, and finally our room. The front lobby staff was unfriendly and could give me the time of day. Our room was by far the worst place we have ever stayed!

Date of stay: July 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank Krivera4512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Fairfield - Napa Valley, responded to this reviewResponded 25 July 2017

We are extremely sorry you encountered so many difficulties during your stay. This is not the service we generally provide, and it certainly doesn’t match our standards. Your feedback is appreciated, and it has initiated additional for our entire teams as we continuously improve. We deeply regret the inconvenience caused, and please consider choosing us again so we can make a favorable impression of our hotel.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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