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2 - 7 of 16 reviews
Reviewed 2 August 2016

Got smelly smoking rooms despite requesting non-smoking.
Was told all non-smoking rooms were already occupied.
Sanitaryware marked with cigarette burns.
Kids were a bit scared to stay there after seeing security door on reception and rough looking characters staying in some other rooms.
Very expensive for the quality.
Nice Spanish restaurant in El Cajon main street.

  • Stayed: July 2016, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank Ken M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
management619, Manager at Villa Serena Motel El Cajon, responded to this reviewResponded 8 August 2016

Feedback from our guests is enormously appreciated. We are so happy to hear you. we appreciate the opportunity to rectify any issue our guests may have, no matter how small it may seem.
We hope you keep us in mind the next time your travels bring you to this area!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2016

Nice place to stay and the rooms are as you would expect. Nothing too fancy. I wouldn't stay here for a luxury experience. It's a nice place to stop by on a long trip without breaking the bank. Very easy to get to and centrally located to everything I needed.

Stayed: June 2016, travelled solo
Review collected in partnership with this hotel
Thank johnsZ8583LF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
management619, Manager at Villa Serena Motel El Cajon, responded to this reviewResponded 12 July 2016

Feedback from our guests is enormously appreciated. We are so happy to hear you enjoyed your stay and you were able to find the comfort you desired. Our renovated rooms provide all the amenities you could need when staying for a short or a long time. Thank you for reaching out to us when you needed more coffee pods, we appreciate the opportunity to rectify any issue our guests may have, no matter how small it may seem.
We hope you keep us in mind the next time your travels bring you to this area!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2016

The front desk person barbra was great we had a good stay for a week the cleaning staff was good good location for what we needed it for good prices also i would recommend this hotel to anyone who wa going to el cajon

Stayed: June 2016, travelled with family
Review collected in partnership with this hotel
Thank jainsamir257
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
management619, Manager at Villa Serena Motel El Cajon, responded to this reviewResponded 30 June 2016

Feedback from our guests is enormously appreciated. We are so happy to hear you enjoyed your stay and you were able to find the comfort you desired. Our renovated rooms provide all the amenities you could need when staying for a short or a long time. Thank you for reaching out to us when you needed more coffee pods, we appreciate the opportunity to rectify any issue our guests may have, no matter how small it may seem.
We hope you keep us in mind the next time your travels bring you to this area!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2016

Very nice hotel compared to many others in El Cajon at the same price range. Nice furniture, clean, and comfortable rooms, and the area is not a problem either, whereas the building is not a hangout for the undesirables. The employees are not annoying, and the housekeeping was not pestering me . i

Room Tip: clean rooms
  • Stayed: June 2016, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Bhavin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2016

Great value. Older establishment, but very friendly and helpful staff. Rooms aren't huge, but space is utilized well and they have nice large beds. Parking can be a little tight, but overall good experience and it was nice to have fridge and microwave in the room

Room Tip: clean and nice
Stayed: May 2016, travelled on business
Review collected in partnership with this hotel
Thank caneym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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