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“RUDE RUDE RUDE AND STUPID”

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Extended Stay America - Dublin - Hacienda Dr.
Ranked #4 of 6 Hotels in Dublin
San Jose, California
Level 3 Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“RUDE RUDE RUDE AND STUPID”
Reviewed 28 April 2012

Got there and some goof ball lady tried to check me in.. couldnt get the computer to turn on!! Them some tatoo guy did the check in I asked for a wake up call and was told "no way man" we dont do them here.. In the morning I looke for a hair dryer and I called the desk only to be told If you want one get down here and pick it up!!! Im going to call my American Express rep and not pay for this dump hotel with RUDE RUDE RUDE people

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BBMORR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherTM, Regional Director of Operations at Extended Stay America - Dublin - Hacienda Dr., responded to this review, 17 July 2012
Thank you for taking the time to make us aware of your experience at Extended Stay America Dublin - Hacienda Drive. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff’s primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincere apology.

The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As the Regional Director of Operations, I can assure you that I have brought each of the issues you expressed to the attention of our staff. We know that we didn’t get to be a member of America’s number one family of extended stay hotels over night; we did it by focusing on one customer at a time. We know that a totally satisfied customer is one who will come back and stay with us again. That is why we take your review so seriously. It reminds us that despite all of the regular praise we receive, we still have room to improve

Again, thank you for taking time to provide us with a review so that we can continuously improve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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95 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
Pittsburg, California
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 April 2012

I stayed here at the Dublin ESA for buisness reasons and was very happy with the new interiors, HD tv, and granite counters! Bed was a little firm but it helped an already sore back.

Room Tip: This is a great location to shop, eat, and have social fun.
See more room tips
  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopherTM, Manager at Extended Stay America - Dublin - Hacienda Dr., responded to this review, 17 July 2012
David,
I would like to personally thank you for taking time out to write about your experience at the Extended Stay America - Dublin- Hacienda Drive.
Our hotel team is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment of providing a home away from home, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.
Once again, I and the entire staff at our hotel thank you for your very kind words, and we’d love to see you here again.
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Additional Information about Extended Stay America - Dublin - Hacienda Dr.

Property: Extended Stay America - Dublin - Hacienda Dr.
Address: 4500 Dublin Blvd, Dublin, CA 94568-7564
Phone Number:
Region: United States > California > Dublin
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #4 of 6 Hotels in Dublin
Price range (per night): $144 - $248
Hotel Class:2.5 star — Extended Stay America - Dublin - Hacienda Dr. 2.5*
Number of rooms: 122
Official Description (provided by the hotel):
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 
Reservation Options:
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Also Known As:
Extended Stay America Dublin
Dublin Extended Stay
Extended Stay Dublin

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